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AC Palacio Del Retiro, Autograph Collection

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#109 of 445 Hotels in Madrid
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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AC Palacio Del Retiro, Autograph Collection
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502 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Delray Beach, Florida
Reviewed 6 February 2017

The hotel is beautiful. It is located directly across the street from El Retiro Park. The park is fabulous for running on trails or walking. The hotel room was spacious with a very large bathroom. We were a couple of floors off the street so it was very quiet. It is a romantic hotel because of its history and decor....

1Thank Catito C
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Catito C, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. We are glad to hear that you not...

Falls Church, Virginia
Reviewed 2 February 2017

Gorgeous historic mansion with charming rooms. Across the street from Parque el Retiro attractions and an easy walk to the Prado museum for tourists. In the financial/commercial district for business travelers. Marriott membership reward points made it affordable on a budget. Staff was very helpful when I had a problem with some tickets (not related to the hotel.)

2Thank OldTravelFool
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear OldTravelFool, I would like to thank you for having chosen AC Palacio del Retiro Autograph Collection Hotel and for having taken some of your valuable time to share your experiences with us. It is a real pleasure for us to know you enjoyed your stay with us and that our staff was helpful regarding your inquiries. We are looking...

Spring, Texas
Reviewed 2 February 2017

Great Location, perfect for getting to and seeing the main spot in Madrid. The park is across the street and most all locations you would want to go see are within a 25 minute walk or less. Plaza de Santa Ana is close buy with many restaurant choices and less tourists that the Plaza de Mayor. Hotel is in position...

1Thank Franc379
Fountain Valley, California
Reviewed 20 January 2017

It was an old palace own by the duke family converted to a hotel. Breathtaking architecture, centrally located in the historic district,in front of the Retiro park as huge as Central Park of New York close to Hotel Ritz and hotel Palace the two most famous and fanciest hotels in Spain. Very nice staff who tries very hard to please...

1Thank AiPhuongDiane
Reviewed 20 January 2017

Extraordinary hotel perfectly located in Madrid. I was able to arrive in Madrid and check in early... a shower, a walk in the park across the street, and a quick nap and I was ready for exploring. Hotel is very well located. Rooms are beautiful. Staff amazing. American style breakfast available if that is your preference. A great base camp...

1Thank Jeff L
Reviewed 20 January 2017 via mobile

Low service; bad smell in rooms; expensive ; weak breakfast; never come back here. I never experienced such a terrible 5 stars hotel. Worst quality for rooms can be find here. For a platinum elit member they welcome with mineral water. No conciueg...

Thank Hamed F
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Hamed F, You indicated in your comment that your stay with us was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction and unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional...

Dallas, Texas
Reviewed 19 January 2017

My friends and I stayed to nights on the tail end of a 10 dat trip to Morocco. We arrived at night so we enjoyed room service, mini bar and the fancy Godiva chocolate left every day. This hotel was so beautiful and a total oasis. Very well located to Retiro park, the metro, Salamanca neighborhood and some great attractions...

1Thank Maggie D
Dallas, Texas
Reviewed 11 January 2017

Perfect hotel for our Madrid visit. The hotel staff was awesome. I found out last minute that Real Madrid was playing that night. With only three hours to find a ticket, I asked Sergio at the front desk for help. He came through with flying colors. I had a great ticket for a great price to see my first Real...

Thank Jason D
Chicago, Illinois
Reviewed 2 January 2017

My wife and I stayed here for 5 nights on our honeymoon in the Fall of 2016. The location was perfect for us, adjacent to El Retiro and a short stroll to Madrid's major art museums. The staff was friendly and always helpful, they made us feel at home for our stay. Highly recommended.

1Thank JMD_Esq
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear JMD_Esq, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to...

Auckland, New Zealand
Reviewed 29 December 2016

AC Palacio Retiro is a boutique-style hotel in Madrid. While not a completely central location, we found it easy to reach places on our to do list, and absolutely loved the calm and elegant atmosphere it evoked. We spent four days there - the room was in contrast to the old world feel of the place - very spacious and...

1Thank fourevans

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14/05/2017 15/05/2017
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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Calle Alfonso XII 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: $325 - $720 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#8 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#78 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#96 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
15 questions
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Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park view rooms are excellent with views of Retiro park.”
mattaP3477BI, 25 Apr 2017 | Read review
“Shop their website, even after you book, look for breakfast included rates.”
travelalotml, 21 Apr 2017 | Read review
“Talk to the front desk about your need , they will accommodate you .”
AiPhuongDiane, 19 Jan 2017 | Read review
“My room has a view on the park across the street... beautiful view”
W5896QVjeffl, 19 Jan 2017 | Read review
“I saw two rooms and both looked great”
MaggieD405, 18 Jan 2017 | Read review
5 of 5
USD 509* /night
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Prices are for 1 room, 2 adults
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