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Iberostar Las Letras Gran Via

Agoda.comUSD 238*
View Deal
#46 of 441 Hotels in Madrid
Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
USD 413*
USD 238*
Great Deal
USD 277*
USD 277*
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Iberostar Las Letras Gran Via
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1,541 Reviews from our TripAdvisor Community

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Showing 965: English reviews
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Cape Town, South Africa
Reviewed 3 days ago NEW

We arrived at reception with our luggage and golf clubs (we were en route to Gran Canaria!) and the very helpful staff put the clubs in the store for us. Loved the poetry written on the walls - our room had a poem by Pablo Neruda, my favourite! Our room was clean, quiet and comfortable. The central position of the...

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Helpful?
Thank Rosemaryat9
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

We searched and searched for a good hotel, easy location with safety in mind and central as close as possible to major attractions, food and shopping... We couldn't have picked a better location. For sightseeing, the open top bus stops right outside, so that was an added bonus, as we didn't factor that in. We were no more than 3...

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Helpful?
1Thank Steve K
About Hotel's Favourite Review
IberostarHoteles, Quality Manager at Iberostar Las Letras Gran Via, responded to this review

Dear Steve, We would like to first of all to thank you for your kind review of your recent holiday with us at IBEROSTAR Las Letras Gran Via. Such a friendly review our hotel is of course a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path...

Herzliya, Tel Aviv, Israel
Reviewed 5 days ago NEW

Just came back to Israel from Madrid, want to thank Iberostar!!!! Wonderful hotel great staff. The room very comfortable, the breakfast delicious. And the hotel so close to any place you want to visit by foot.and.... again, the people at the desk so so helpful. So lovely , helped us with everything that we need. Thanks to Alex, Daivid, Alina...

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Helpful?
Thank Galia C
Reviewed 1 week ago NEW

This hotel on the face of it isn't bad - the room was pretty good, if not a bit 'ikea-furnished' but that is no biggie, the staff were really nice and the location was good from an access point of view. Unfortunately from a sleep point of view the location was terrible and the hotel has done NOTHING to deal...

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Helpful?
Thank Mia D
IberostarHoteles, Quality Manager at Iberostar Las Letras Gran Via, responded to this review

Dear Mia, We are very disappointed to read the details of your experience during your stay at IBEROSTAR Las Letras Gran Via and whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We do our best to ensure that the noise levels always stay within the sensible...

Frankfurt, Germany
Reviewed 2 weeks ago via mobile

The hotel offers nice and clean spacy rooms with good beds. Tgexsyaff has a good attention and is always helpful and proactive. Very nice and helpful staff at the reception helping with all requests from must see location recommendation to dinner reservations. Nice and well offered breakfast. Wi-Fi is free and quick, the bar offers good drinks for reasonable prices....

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Helpful?
Thank Dirkas
IberostarHoteles, Quality Manager at Iberostar Las Letras Gran Via, responded to this review

Dear Guest, We are grateful to you for choosing IBEROSTAR Las Letras Gran Via for your recent visit to Madrid and for sharing the experience you had with us and the users of Tripadvisor. Your enthusiastic comments about the prime pillars we set in place to insure amazing vacations for our guests´ are great to receive. Beautiful locations, helpful and...

Manila, Philippines
Reviewed 3 weeks ago

It is our first time to stay in this hotel and I did not regret our choice. It is a fantastic hotel - right smack in the middle of Gran Via, very accessible and great location. Front desk staff are very friendly and warm and very accommodating. The corner room where we stayed had the best view of Gran Via...

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Helpful?
Thank marosales
IberostarHoteles, Quality Manager at Iberostar Las Letras Gran Via, responded to this review

Dear Guest, We want first of all that you know we are really happy that you had such an excellent holiday with us at IBEROSTAR Las Letras Gran Via and we want to thank you for choosing Tripadvisor as your method for sharing your wonderful experience with others. As we aim on a daily basis to exceed the needs and...

Leidschendam, The Netherlands
Reviewed 3 weeks ago via mobile

First thing you look for in a hotel is a good bed, these beds are like a wooden bench. The room (422) was on the inside of the hotel with view on the opposite wall on 3 metres. Lightning totally insufficient, safe with empty piles, bath 140 cm, slamming doors adjacent leading to rooms division quarters. We stayed 3 nights,...

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Helpful?
Thank Luc P
IberostarHoteles, Quality Manager at Iberostar Las Letras Gran Via, responded to this review

Dear Luc, Firstly we thank you for reaching out to us on Tripadvisor to share your concerns related to your recent short stay with us at IBEROSTAR Las Letras Gran Via and apologize that you felt your experience did not meet your expectations. Your feedback is really important to us and we will be making sure your remarks are bought...

INDIA
Reviewed 4 weeks ago

We were at this property for almost 4+ days and each day had to follow up on basic housekeeping and support service. Nothing is proactive and even on highlighting the concern the response times and the quality of service is pathetic. Certainly not a value for money.

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Helpful?
Thank Rajreviews
IberostarHoteles, Quality Manager at Iberostar Las Letras Gran Via, responded to this review

Dear Raj, First of all we want you to know that we appreciate you taking the time to reach out to us on Tripadvisor to notify us of your concerns related to your recent stay with us at IBEROSTAR Las Letras Gran Via and apologize that you felt you experienced an inconsistency in our housekeeping service. As an IBEROSTAR 5...

Hyderabad, India
Reviewed 4 weeks ago via mobile

We are in Madrid for the Rock N Roll Half Marathon and we are currently undergoing the most terrible experience. We are paying 798 euros for a 4 day stay beginning 21st April, 2017! And what do we get for this, a room which is not great and the most useless Housekeeping staff I have ever seen at the 1000s...

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Helpful?
1Thank mala2k2k
IberostarHoteles, Quality Manager at Iberostar Las Letras Gran Via, responded to this review

Dear Guest, We really appreciate you taking the time to reach out to us on Tripadvisor to notify us of your concerns related to your recent stay with us at IBEROSTAR Las Letras Gran Via and apologize that you felt you experienced an inconsistency in our housekeeping service. For IBEROSTAR thorough cleaning is an absolute must and we follow very...

Erdenheim, Pennsylvania
Reviewed 4 weeks ago

I stayed at this hotel tow years ago with my brother and when I came back to Madrid I couldn't choose another. I stayed her at the beginning of my trip for a few days and then one last night. I cant say enough good things about this hotel. A hotel is just a building, but the staff at this...

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Helpful?
Thank Peter S

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05/06/2017 06/06/2017
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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Literature can be found in every corner of the IBEROSTAR Las Letras Gran Via and, just like your favourite book, it will whisk you away from the moment you arrive. Literary quotes adorn the walls of its rooms and famous writers have used its library to write and present their stories and novels. From A to Z, we’ll tell you the story of this hotel on Madrid’s Gran Via. A is for Anti-stress. That’s the essence of our hotel rooms. Take your pick from rooms with a whirlpool bath, with strawberries and cava for a romantic getaway, with views of the Gran Via,… and even rooms with two terraces! Room service is available for all rooms, and you can also choose the pillow that’s perfect for you. D is for Delicious. Quinoa croquettes, flame-grilled skate with salmorejo, grilled Iberian pork shoulder loin, steak tartare… Whether you enjoy our dishes in the loft, in our modern space with an open kitchen or at street level, the dishes from the restaurants at the IBEROSTAR Las Letras Gran Via will leave you searching for words. G is for Glamour. Presentations from renowned brands, cultural events, awards and fashion galas… This hotel is one of the most centrally located in all of Madrid, and its versatile spaces are perfect for organising your events, including your wedding! Y is for You. If you’d like to clear your mind with a quick cardio session or by putting in a few miles on the exercise bike, our 24-hour fitness centre is waiting for you. We also have nutritionists and a personal trainer on hand to help you reach all of your fitness goals. P is for Pet Friendly. Holidays just aren’t the same without the furry members of your family. So bring them along! For a small supplement, you can book a room with a balcony or terrace, along with little extras including a special bed and water and food bowls. Just like we do for you, we’ll make sure your pet has everything it needs. M is for Madrileno. “Madrilenos” are those who are born and bred in this capital city. Feel like a local and weave in and out of the narrow streets that lead to the Plaza Mayor, grab a calamari sandwich for lunch, take a stroll through Retiro Park or spend a Sunday at the Rastro, the city’s largest street market. ... more   less 

Additional Information about Iberostar Las Letras Gran Via

Address: Calle Gran Via 11, 28013 Madrid, Spain (Formerly Hotel de las Letras)
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: $160 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Las Letras Gran Via 4*
Number of rooms: 109
Reservation Options:
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Also Known As:
De Las Letras Hotel
De Las Letras Madrid
Hotel De Las Letras Madrid
Hotel Style:
#21 Business Hotel in Madrid
#26 Family Hotel in Madrid
#36 Luxury Hotel in Madrid
#40 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Las Letras Gran Via staff and other travellers.
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Questions? Get answers from Iberostar Las Letras Gran Via staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a first floor room!”
, 16 May 2017 | Read review
“Pay for Jacuzzi rooms on 6th floor! they are worth it!!”
  • Jacuzzi on our balcony
478billiel, 19 Apr 2017 | Read review
“"Fourth floor best with balconies"”
F5783XHstevek, 18 Apr 2017 | Read review
“Avoid rooms facing the Gran Via.”
MICHALISIM, 4 Apr 2017 | Read review
“Jacuzzi rooms are worth it!”
DianeG415, 3 Apr 2017 | Read review
5 of 5
Agoda.com
USD 238* /night
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Expedia.comUSD 277
TravelocityUSD 277
HotelQuicklyUSD 413
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Prices are for 1 room, 2 adults
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