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Catalonia Puerta del Sol

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#39 of 444 Hotels in Madrid
Certificate of Excellence
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Catalonia Puerta del Sol
Catalonia Puerta del Sol
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619 Reviews from our TripAdvisor Community

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Showing 282: English reviews
London, United Kingdom
Reviewed 3 May 2013

Catalonia Puerta del Sol is a comfortable clean hotel. Check in was easy and friendly. WiFi is free, easy to log on to and works quite well. Rooms either overlook the street or an inner atrium. French windows over Juliet balconies insulate sound quite well, although the central location means there will always be some traffic noise if overlooking the...

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Helpful?
1Thank Bard_Lucy_Hume_XI
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Bard_Lucy_Hume, Thak you for your comments. A month ago we have changed the WIFI speed and I am happy to see you had not any problema. About safety box, you are right, we are renovating them and we have now a few rooms with digitals ones. I hope to see you soon coming back. Do not hesitate to contact...

South Shields, England, United Kingdom
Reviewed 26 April 2013

A lovely hotel in a great location, very central. It is on a busy street however but we stayed in an inside room overlooking the courtyard so was quiet on an evening. Staff are very friendly and there is everything you could want for breakfast. The room was spacious and very clean, perhaps the only thing extra we would have...

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1Thank Penny T
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Penny T, I am glad to see you have a nice stay in the hotel and that you liked our new breakfast. About the tea/coffe facilities there is just in the Junior Suites, Superiors romos and Atocha view romos. Sorry about that. HOpe to see you and your family soon and thank you very much for your comments. Best...

london , uk
Reviewed 19 April 2013

Party of three adults in a junior suite with the second room permanently fixed as a third bedroom. Ideal for three adults . Brilliant location. Very adequate breakfast and very helpful staff both at breakfast and reception. Lovely bar area exactly as in the photos. Can't comment on the differential room sizes as didn't see any others. Very convenient for...

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Helpful?
Thank ksd_9
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Ksd_9, Thank you very much for your comments. Definatly customer service is our most important commitment. I hope you visit us again son. Best regards, César Rionda

Colchester, Essex
Reviewed 11 April 2013

We chose this hotel because it was close to where our son is living in Madrid, but it turned out that was a lucky move. The staff were all very helpful and some were quite delightful, putting up with my intermediate (at best) Spanish with patience and kind attempts at improvement. Our room was comfortable and quiet. The breakfast, included...

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2Thank ChiefWeasel
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mr. ChiedWeasel, Thank you very much for your comments. I will let my staff know about your "gracias" we really apreciate it. Hope to see you soon and i am sure you will have a wonderfull stay with us. Please feel free to contact me for the future. Best regards, César Rionda

Braila
Reviewed 4 April 2013

Been there for a weekend in the last days of march. Hotel is very well placed, close enough to all the central points of interest in Madrid. On the arrival we had a major dissapointment when we entered the room - very small, with little space between the minibar and the bed. Fortunately the staff was kind enough to change...

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Thank bogdancon
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mr. Bogdancon, First of all i want to thank your comments. All rooms are much bigger than the minimun space for a 4stars hotel mandatory, however if you were not confortable in the first room I am glad to know that you were happy in the second room. Hope you visit us again. Best regards,

Wakefield, United Kingdom
Reviewed 16 March 2013

Stayed in this hotel in Jan 2013 and was absolutely 100% impressed by the hotel, its staff and its location. It might not look much from the outside but rest assured that once inside you will be very pleased and impressed. Friendly and courteous reception staff. Room of a very high standard and the facilities in it as well. Very...

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Thank chris_davies586
Hampshire
Reviewed 7 March 2013

This hotel ticks all the boxes for those looking for friendly and welcoming staff who provide an excellent service. Its also enjoys a great central location with easy access to a number of metro (underground) stations. However, the standard bedroom was pretty basic and lacked the comfort you would normally expect from a 4* hotel - but it was very...

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Thank RobertNeilC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mr. Robert NeilC, Thank you very much for your comments. Customer service is our most important comitment so i am very glad about your comments. Keep the advices about the room, we are renovating the rooms so I hope you can come back soon and enjoy it. Best regards and hope you visit us again.

Madrid
Reviewed 28 February 2013

Review collected in partnership with Easytobook.com
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1Thank Karen S
Stuttgart, Germany
Reviewed 9 February 2013

The hotel is in a top central area, the street a little loud, though. The hotel features a very nice vintage Madrid city building and all the public areas of the hotels are in very good shape and the atrium patio is truly beatiful and a very nice hangout. The inside part of the bar is a little old-fashioned, yet...

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2Thank execpilot8138
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Execpilot8138, Thank you very much for your comments. I let Maria know about it. We are already up grading the hotel, hope you visit us again, i am sure you will be impress. Best regards, César Rionda

Frankfurt, Germany
Reviewed 16 January 2013

The location of the hotel is ideal to explor the city. near plaza del sol and plaza mayor many places, including the museums, are in walking distance. If not the splendid Madrid subway takes you there. The normal room was of average size. Furnishing unspectactular but ok. Cleanliness very good. Main problem was the heating in January: the heating vent...

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4Thank charlybrown65000
Moratindireccion, Gerente at Catalonia Puerta del Sol, responded to this review

Dear CharlyBrown65000, Thank you very much for your comments. It makes us improving our services. For sure we will do our best to sort out the problems. Hope you come back soon and give us another chance to solve all your inconvenience. Best regards,

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Catalonia Moratin hotel, which opened its doors in August 2002, is conveniently situated near the famous Golden Triangle (the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum), adjacent to the historic nucleus of the city which includes the Puerta del Sol and the Plaza Mayor. It is only a few metres away from the Plaza Santa Ana, known to be one of the best places for tapas nationwide, and close to the most popular theatres in town. ... more   less 

Additional Information about Catalonia Puerta del Sol

Address: Calle Atocha 23, 28012 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: $127 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Puerta del Sol 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid
Hotel Style:
#31 Luxury Hotel in Madrid
#38 Family Hotel in Madrid
#52 Romantic Hotel in Madrid
#78 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Catalonia Puerta del Sol staff and other travellers.
18 questions
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Questions? Get answers from Catalonia Puerta del Sol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are double and twin rooms available”
 of 5 bubbles SuePolop, 14 Mar 2017 | Read review
“interior rooms are noisy since you have to open door to courtyard to cool the room. Family room is a good size for family of 3-4.”
 of 5 bubbles , 12 Mar 2017 | Read review
“Choose a room overlooking the street with one large bed.”
 of 5 bubbles 57aymane, 10 Mar 2017 | Read review
“The best views are the street view rooms. We were on the third floor and found it quiet enough”
  • View from the room towards Plaza Mayor
 of 5 bubbles janluvsflorida, 4 Mar 2017 | Read review
“Rooms around the central atrium courtyard as ours was seem quiet.”
 of 5 bubbles kevinatfenix, 28 Oct 2016 | Read review
5 of 5