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Holiday Inn Madrid

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Holiday Inn Madrid
Holiday Inn Madrid
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709 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Bath, United Kingdom
Reviewed 2 days ago NEW

Great location for Bernabeu. Other than thats its a concrete jungle, 5 minutes walk to Metro and 30 minutes into Central Madrid. Found a great bar for tapas nearby. Comfortable enough hotel, friendly staff.

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Helpful?
Thank James S
Porto, Portugal
Reviewed 2 days ago NEW

It is hard to complain when you are staying for free with IHG points, but this hotel is a bit tired for a chain that is trying hard to improve their old image. The location though is great and close to the stadium and the metro. The rooms are adequate, but the hallways are old and dated.

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Thank Winstonthedog
Reviewed 1 week ago

We arrived around midnight to this hotel, and it was a bit difficult to find, bit we found it. But on hour way and near the hotel their was a prostitute, not ideal! Room was and bathroom was nice. One day we wanted to eat dinner at the hotel, it was a bit expensive and the food was not worth...

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Helpful?
Thank Malisa K
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Malisa, We are really disapointed to read your feedback and negative experience respecting teh quality of dinner and misunderstanding with the receipt and payment, and we hope you can accept our must sincere apologies. Concerning your comments about the pool we are surprised, since is clearly specifyed in our web and facilities that the pool is only open from...

Reviewed 3 weeks ago via mobile

The hotel was in a great location close to the Bernabéu. The staff were attentive and friendly and more than willing to help with any queries. The breakfast was was excellent and we enjoyed the bar in the evening when we returned from dinner in the local restaurants. The room was clean and comfortable but was a little dated. Overall...

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Helpful?
Thank Sammy M
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We will like to thanks you for your kind words, certainly we continue working to remain your reference hotel in our city Hoping to welcome you back soon Yours sincerely, Paloma Muñoz Front Office Manager

Helsinki
Reviewed 15 January 2017

Really nice hotel with easy access from main railway station. Hotel is located next to Santiago Bernabeu, so if you are going to see football match, this might be the hotel for your stay. Room itself was clean, spacious and had a good sleeping quality. Staff was really nice and check-in and check-out was fast. I did not eat in...

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Helpful?
Thank randomherohimself
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you for taking the time to share you fabulous feedback with us! Your opinion is very important for us, and we will continue working to remain your reference hotel in our city. We will look forward to welcoming you back again soon. Best Wishes, Paloma Munoz Front Office Manager

London, United Kingdom
Reviewed 28 December 2016 via mobile

Weekend break to Madrid. We loved Madrid however our hotel was not the best. The rooftop pool was lovely and good to cool off in the afternoon. However was difficult to get a drink and expensive. Our rooms were really dated. No water to shower with. Location was close to the Football stadium, we took the bus and walked into...

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Helpful?
Thank Kaye b
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Kate b, Thank you so much for your review of our hotel. We are really sorry to heard that your experience with us was not what you expected, due to the inconveniences you have faced during your stay. Since our location is very convenient for you, we hope that once the hotel has been updated, we can offer you...

Limassol, Cyprus
Reviewed 18 December 2016

I normally don't pick Holiday Inn for stays longer than a few days, they normally are for short trips in my experience. However I am giving this hotel 5 stars and I will tell you why. 1. The hotel is clean and comfortable. Rooms and all open areas are all in great shape. 2. good amenities, bar was clean, friendly...

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Helpful?
Thank Nate B
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Nate B, Thank you for your 5* review. I am delighted that you had an enjoyable stay, that you have found our facilities very convenient and our staff friendly. This will be communicated within the hotel so that they can be recognised for their excellent service. Hoping to see you back very soon Warm Regards, Paloma Muñoz Front Office...

Geneva, Switzerland
Reviewed 5 December 2016

Hotel is located in a business area of Madrid, very close to line 10 station, so caters for both business and leisure stays. Due to Spire Elite status, was upgraded to Executive top floor. Room ok when it comes to space however everything, but everything is outdated starting from furniture, finishing with bathroom utilities. Air condition too loud to sleep...

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Helpful?
Thank Eugene K
IHGService, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Hello Eugene K! Thank you for your feedback regarding your stay at Holiday Inn Madrid. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the furniture, air conditioning and internet service. We will address...

Reviewed 28 November 2016 via mobile

I have seen these at home but never been. Me and my friend was on a madrid rainy weekend. As it was based around the corner we thought we would give it go. It cost around €25 each. We done the basement room. Everyting was in your own language, so this helped. You had one hr to solve the mystery...

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Helpful?
Thank David O
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear David, Many thanks for your 5* evaluation, but unfortunately do not match with your experience in our hotel, in our opinion we we think it corresponds to the "Escape Room Madrid". Hoping you can provide us a real 5* evaluation to us in a futur stay in our hotel Regards Paloma Muñoz Front Office Manager

Reviewed 26 November 2016 via mobile

Hotel must be from the 60s, rooms are very outdated. Heating fan/ac is like a 747-engine and everything is..well old. Staff was courteous and breakfast was good. Location is excellent if you are going to a game. Plenty of shopping nearby.

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Helpful?
Thank Thomas G
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Thomas G, Thank you for taking the time to evaluate our property. We are happy to know that we provide you a good service and that you enjoyed our breakfast. It is a fact that the hotel is pending of a full refurbishment, Although undoubtedly, we maintain and we fulfill all IHG standars and Guest Service. Hoping you welcome...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Access by Orense Street, 22 /24 ... more   less 

Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $116 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Madrid 4*
Number of rooms: 313
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn
Hotel Style:
#163 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Madrid staff and other travellers.
11 questions
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Questions? Get answers from Holiday Inn Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location for visiting Santiago Bernabeu”
 of 5 bubbles MalisaK_13, 12 Feb 2017 | Read review
“apartment suite for families...”
 of 5 bubbles traveler_mru72, 25 Nov 2016 | Read review
“my room 206 as my note bellow noise at night from aircondition”
 of 5 bubbles 346v_clavp, 20 Oct 2016 | Read review
“Don't get a room facing the TGI's Friday (nosiy)”
 of 5 bubbles ViajeroNJ, 2 Oct 2016 | Read review
“Only gives you the location.”
 of 5 bubbles annita_chiquita, 23 Jul 2016 | Read review
5 of 5