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AC Hotel Carlton Madrid

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AC Hotel Carlton Madrid
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1,193 Reviews from our TripAdvisor Community

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There are newer reviews for AC Hotel Carlton Madrid
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Showing 735: English reviews
Reviewed 26 June 2009

The hotel is very centrally situated near 2 metro stops. The hotel rooms are large, but feels dingy and in need of an upgrade. Reading the other reviews i wonder if i went to the same hotel - we found the staff extremely unfriendly and unhelpful The older man on duty during the daytime was downright surly, acting as though...

1Thank faara
Bucharest, Romania
Reviewed 22 June 2009

The hotel being located next to the main train station (Atocha) I expected worse. In fact this hotel is wonderful if you’re in for sightseeing Madrid. Two subway stations on different lines are close, but to be honest we have not used those much, except when coming from the airport and one time when we went for a corrida in...

3Thank ontheroadsrl
Reviewed 12 June 2009

Great location (walking distance from Atocha trains station, 10min walk from Prada, good restaurants, parks), very friendly, helpful, English speaking staff, clean modern rooms. We loved everything about this hotel.

4Thank tomaCt
Reviewed 9 June 2009

It is close to many of the attractions in Madrid. It is a safe neighborhood with small shops and grocery stores and pharmacies if you need it. The rooms were very comfortable and really nicely decorated. We loved the breakfast, and the staff was most helpful at all times. My only complaint was that the internet is a bit expensive...

3Thank aott02
Milwaukee, Wisconsin
Reviewed 4 June 2009

Great location (a long block from Atocha Station, gateway to Cordoba and Seville), friendly staff, gorgeous modern rooms. My wife and I had never been to Madrid before and this was our first stop. We picked it because of its proximity to Atocha Station. Hotel was extremely clean, quiet, and the staff were very helpful. (Shower was rather complicated to...

2Thank Ben M
British Columbia
Reviewed 29 May 2009

I stayed their 4 nights recently and enjoyed my stay there. The rooms were very clean and comfortable. The bathroom was very luxurious. The staff were very helpful and friendly. I had a room over the main street and it was very noisy. There was no way you could leave the window open and sleep peacefully. As a result it...

1Thank Outport
Los Angeles, CA
Reviewed 21 May 2009

This was my least favorite hotel during my trip to Spain. The hotel is outdated, smells too much like cheap soap, and the rooms are dingy. It is also very very noisy. They charge you for wifi, charge you at the business center, charge you for using the lock box in your room... ridiculous. The only plus at this hotel...

Thank caligirl888
Seoul, Sout Korea
Reviewed 15 May 2009

I stay 2 nights during Madrid tour. This hotel is small and room is small, too, BUT, employees are kind, location is very good near from atocha metro and rail station. Moreover, breakfirst is diverse and delicious. Specially, room has a pot which you can get hot water with. If I could visit madrid again, I will stay this hotel...

1Thank Michael_Park
Seattle, WA
Reviewed 8 April 2009

On a recent leisure trip to Madrid my husband selected this hotel, largely due to it's proximity to Atocha Station, which erroneously he anticipated we'd be using alot to get to side trips outside Madrid. (We ended up using buses instead.) It turned out to be a pleasant find. Our room was large with a large bathroom as well. (Not...

1Thank JesseSeattle_WA
New York
Reviewed 27 March 2009

Hotel is ok but staff friendliness is not that good. The rooms are clean and well maintained. No problem with security. There is a 2 Euro charge per day for in room safe. Location is perfect, only 5 min walk to central train station. You can take a train to Toledo, only 40min. Internet is pretty expensive in this place.

1Thank LenandMy

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  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about AC Hotel Carlton Madrid

Address: Paseo Delicias 26, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $121 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
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Hotel Style:
#106 Family Hotel in Madrid
#107 Luxury Hotel in Madrid
#121 Business Hotel in Madrid
#122 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Carlton Madrid staff and other travellers.
27 questions
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Questions? Get answers from AC Hotel Carlton Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In Europe two twins together is called a "king" bed. They do have U.S. king size beds but usually you can't tell until you get to the room.”
 of 5 bubbles StephenR237, 20 Jan 2017 | Read review
“Great location”
 of 5 bubbles cindyp252, 9 Jan 2017 | Read review
“Go to AC Hotel Atocha, 3 blocks away ... any room will be good.”
 of 5 bubbles aktexas01, 5 Dec 2016 | Read review
“superior rooms are very spacious. Elevators are very small but at least there are 2 of them.”
 of 5 bubbles annhV9932SQ, 22 Nov 2016 | Read review
“Internet is wonky on higher floors, works great in the lobby. Fitness room is one treadmill and two stationary bikes.”
 of 5 bubbles mientosz, 9 Nov 2016 | Read review
5 of 5