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AC Hotel Carlton Madrid

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AC Hotel Carlton Madrid
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1,156 Reviews from our TripAdvisor Community

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Showing 717: English reviews
Savannah, Georgia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

I stayed here with my mother for 5 days in December/January as part of our trip through Spain. The hotel was nice and modern and very conveniently located, you can pretty much get anywhere in the city with only one transfer on the metro. The staff was very helpful, as neither of us speak much Spanish. The service in the... More 

Helpful?
Thank Clementine222
2 reviews
Reviewed 1 week ago via mobile

Clean beautiful room with comfortable bed and exemplary service from the front desk. Thank you Pedro! My brother and i have been "roughing it" around spain and decided to go for some luxury to finish our vacation. Ac carlton was perfect!

Helpful?
Thank Marty W
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Wifi signal was weak in our room. Luckily we were on the first floor and could use the lobby Wifi which was much better. The bed was on wheels and kept moving around even when the locks were set. The staff was friendly and helpful when we needed directions to the soccer stadium.

Helpful?
Thank Erick V
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I apologize for the problems with the WIFI signal, we are changing the system to improve it, but we will review the antenna on the first floor to check everything works correctly. If you would have told us the problem with the bed... More 

San Diego, California
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

In 2016, in the middle of Europe, I systematically grade 1 star hotels that claim they have wireless but they are not able to manage it properly. The lobby had a decent connection, but rooms didn’t have it. There is one business area, located at the entrance of the breakfast area between the elevators and lobby. The outdated computers work... More 

Helpful?
2 Thank Ustun Y
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear Guest, First of all I would like to apologize for the inconveniences caused during your stay. I reiterate our apologies for the misunderstanding during your stay. We have free WIFI in all the hotel and we also have two computers at the lobby that work with coins, but as we have already communicate you, if you need to look... More 

Houston, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

I booked this hotel because it was close to the Atocha train station and within walking distance to the museums. We were able to walk from the train station although I didn't feel comfortable walking through the neighborhood. I'm glad it was still light out! The hotel room was very spacious for a major European city (we had a superior... More 

Helpful?
1 Thank Ann H
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for your time. Your feedback is integral to our ability to continue to improve our service. Regarding your comments abput breakfast service. we will share your message appropriately within the organization. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever... More 

Dallas, Texas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

We stayed here for 3 nights and it is near the Atocha Station ( which should have been a reason NOT to stay here). I am a Marriott Gold member and I felt the staff was harried and not all that helpful most of the time. It felt like we were bothering them when we asked questions. They did direct... More 

Helpful?
1 Thank Patricia L
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I... More 

Bydgoszcz, Poland
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Located between the main train station "Atocha" and the museum of modern art, it is nearby all must-see touristic attractions. Rooms are pretty large, and very quiet-when you give onto backyard spaces. Nice breakfast, and very helpful personnel.

Helpful?
Thank Benoit L
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

The hotel is near Atocha train station. We had a room facing the backyard which was calm and clean. The breakfast was good. The disappointment came on check-out. Where the man at the reception denied us a printout of the invoice without further explanation. One wonders why?

Helpful?
Thank Martin G
HotelACCarlton, Director de Recepción at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. We acknowledge receipt of your complain, and we'd like to inform you that you did not make reservation directly to Hotel. You booked through a travel Agency and you paid them. You can ask for the invoice to... More 

Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 weeks ago via mobile

Popped over to Madrid recently for 24 hours and stayed at the AC Carlton Hotel. For €99 a night you can't really complain and this hotel was certainly fit for purpose. There were a few things which could have been done better - no drinking glasses in the room, the water bottle in the mini bar had already been opened... More 

Helpful?
Thank Emma M
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. All your comments have been shared with... More 

Denver, CO
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago via mobile

Pretty decent hotel. Room and bathroom were good sizes. Bed was comfortable. Breakfast was a bit pricey and air conditioner wasn't working but being late fall it didn't matter too much. Amenities were what one would expect from a Marriott.

Helpful?
Thank davidcolorado

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about AC Hotel Carlton Madrid

Address: Paseo Delicias 26, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $111 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
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Hotel Style:
#101 Luxury Hotel in Madrid
#106 Family Hotel in Madrid
#123 Romantic Hotel in Madrid
#123 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Carlton Madrid staff and other travellers.
26 questions
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See all questions (26)

Questions? Get answers from AC Hotel Carlton Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“superior rooms are very spacious. Elevators are very small but at least there are 2 of them.”
 of 5 bubbles annhV9932SQ, 22 Nov 2016 | Read review
“Internet is wonky on higher floors, works great in the lobby. Fitness room is one treadmill and two stationary bikes.”
 of 5 bubbles mientosz, 9 Nov 2016 | Read review
“Ask for high floors”
 of 5 bubbles Lmadrid, 22 Oct 2016 | Read review
“High floor rooms facing Paseo Delicias gets a good rooftop view of the surrounding buildings”
 of 5 bubbles Dangoh, 17 Oct 2016 | Read review
“Higher floor”
 of 5 bubbles alanumpire, 12 Oct 2016 | Read review
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