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Rafaelhoteles Atocha

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1 room 2 adults 0 children
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1,064 Reviews from our TripAdvisor Community

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There are newer reviews for Rafaelhoteles Atocha
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Showing 216: English reviews
Germany
Reviewed 27 October 2006

The hotel itself is not bad, but the staff at the front desk and during breakfast is unexperienced and not friendly at all. During breakfast you may observe the very young and untrained staff. Their fingers are in their hair, nose, ears, mouth ... and seconds later they touch the plates... Some cups were not clean, we asked for a...

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Thank travel55
Stamford, CT
Reviewed 16 October 2006

Apparently customer service is not important at this property. I was part of a 40 person tour group that stayed here on Oct 06 and Oct 07. The hotel A/C was shut off and room temp was 80 degrees. Reason told to us and our tour director was that a number of guests complained that it was too cold. Each...

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2Thank chazman99
York, England
Reviewed 26 August 2006

My girlfriend and I stayed here for three nights in April this year. It was a friend's 30th birthday weekend so we didn't choose it but we weren't disappointed. The staff were polite and very friendly and the room was clean, comfortable and not too small. We didn't have breakfast because we always like to eat out for breakfast, not...

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7Thank iasonas
A TripAdvisor Member
Ontario Canada
2 reviews
9 helpful votes
Reviewed 10 October 2005

Not a bad hotel, except that several of its front office staff do not speak or understand English properly. As well, one cannot get a tour planned at this hotel. Hotel and rooms very clean.

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5Thank A TripAdvisor Member
A TripAdvisor Member
Waterloo, Ontario
1 review
7 helpful votes
Reviewed 23 April 2005

Our tour group stayed here for 2 nights at the end of our Highlights of Spain and Portugal tour. Both mornings the hotel was very unreliable with wake up calls. It was either too early, too late or not at all according to the tourists I talked with. The breakfast was nice BUT the hot food was served much later...

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7Thank A TripAdvisor Member
A TripAdvisor Member
Washington, DC
1 review
15 helpful votes
Reviewed 2 December 2003

I booked this hotel through the Hotels website for the amazing price of $90 / night (taxes included). The hotel is terrific, with clean attractive public spaces, and a great room with brand new beds and a very nice bathroom. Hotel restaurant was also very nice and a good bargain. Breakfast buffet was 10 euros and good. Hotel in rather...

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15Thank A TripAdvisor Member

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Rafaelhoteles Atocha is located few minutes walking to Madrid-Puerta de Atocha high-speed railway station, near to the main museums of Madrid: Reina Sofia, El Prado, Caixa-Forum and Thyssen-Bornemisza. The hotel has 245 equipped rooms with all the facilities needed to make your stay agreeable and relaxing. The hotel has handicaped rooms and smokers rooms. The restaurant Azafran offers the best dishes of Mediterranean gastronomy. The hotel has 8 meeting rooms, ideal to celebrate events up to 800 attendees. Also a garden terrace is available for outdoor events (capacity up to 40 attendees). ... more   less 

Additional Information about Rafaelhoteles Atocha

Address: Calle Mendez Alvaro 30, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $101 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rafaelhoteles Atocha 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid
Atocha Hotel Rafael
Hotel Rafael Atocha
Hotel Style:
#67 Family Hotel in Madrid
#120 Business Hotel in Madrid
#138 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Rafaelhoteles Atocha staff and other travellers.
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Questions? Get answers from Rafaelhoteles Atocha staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It seems all rooms have no particular view to admire”
  • Part of the botanic garden at Train station very near to Hotel
 of 5 bubbles gaetanoa7, 30 Aug 2016 | Read review
“no particular tipps”
 of 5 bubbles Mario44globetrotter, 17 Mar 2016 | Read review
“Bring an Ethernet cable”
 of 5 bubbles DanJ243, 10 Oct 2015 | Read review
“Just make sure you ask for a double bed. Our second stay we had two singles.”
 of 5 bubbles LikeTraveler, 11 Dec 2014 | Read review
“Request for a back room, to avoid noise from the train station. Avail of the buffet breakfast, a very good assortment and choice of hot and cold breakfast.”
 of 5 bubbles jovet, 2 Nov 2014 | Read review
5 of 5