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Novotel Madrid Puente de la Paz

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Traveller (334)
Room & Suite (86)
Dining (45)
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Overview
  • Excellent21%
  • Very good56%
  • Average18%
  • Poor4%
  • Terrible1%
Travellers talk about
“city centre”(56 reviews)
“typical novotel”(13 reviews)
“bus stop”(24 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,889)
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All reviewscity centretypical novotelbus stopswimming poolmetro stationnice hotelbusiness hotelburger kingwifi is freeresidential areabreakfast buffetstayed here for nightsmin walkdouble bedshort stayvisiting madridthe air conditioning
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21 - 25 of 520 reviews
Reviewed 28 January 2018 via mobile

I stayed there for one night for business. The bedroom was large but average. The tv was not even flat screen!!! It was clean but dark. Bed was comfortable enough. The restaurant was ok and breakfast good.More

Thank Patrick J
Response from ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la PazResponded 15 February 2018

Dear Patrick, We very much appreciate your comments about or Restaurant and Breakfast. Your feedback is very important for us. I will share your suggestions about the bed and TV to improve the quality of our services. It is our hope that you will give...More

Reviewed 24 January 2018 via mobile

We Enjoyed our 4 day stay here. The staff were beyond nice and helpful. The Breakfasts were plentiful and Americanized enough for my daughter to enjoy. I was able to Great Coffee 23 hrs a day. The rooms were clean and in good condition.

Thank 774bettee
Reviewed 6 January 2018

A bit worn but clean and great service. They said they would be undergoing a major renovation next year. Room was a bit stuffy as windows don’t open and had an air system that only has heat in the winter (ac in the summer). Have...More

1  Thank JZ999ZJ
Response from ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la PazResponded 11 January 2018

Dear Guest, Thank you for sharing your experience, we look forward to welcoming you in our hotel and offer you our best imagen and service. Best Regards, Itziar Payá Departamento de Calidad

Reviewed 4 January 2018 via mobile

I have stayed at Novotel more than one time and it was always been very pleasant!I can not say that about this branch! The rooms first were really hot and you can’t turn on ac and at the same time you can’t even open the...More

Thank Sarah E
Response from ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la PazResponded 11 January 2018

Dear Sarah, It is highly appreciated to hear so nice comments about our staff and our breakfast. I am sorry that your global experience did not meet your expectations,please allow me to express my sincere apologies.Your feedback is very important to improve the quality of...More

Reviewed 22 December 2017 via mobile

On the whole this hotel was pretty good. The room was clean and well maintained daily. The staff were very helpful and friendly. The breakfast bar was great. It had a very good selection and was kept clean and the quality was as good as...More

Thank mep719
Response from JOSE MARIA P, General Manager at Novotel Madrid Puente de la PazResponded 25 December 2017

Dear Guest Thank you very much for your review We are delighted to see that you had a good stay with us and most of all we are happy to see that you will consider to come back, please do so! We will do our...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
USD 77 - USD 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Green Hotel in Madrid
#57 Family Hotel in Madrid
#102 Business Hotel in Madrid
#147 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 77 - USD 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Green Hotel in Madrid
#57 Family Hotel in Madrid
#102 Business Hotel in Madrid
#147 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (334)
Room & Suite (86)
Dining (45)
Pool & Beach (17)
Family and Play Areas (11)
Business Centre & Event Rooms (1)
Questions & Answers
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OregonJerry
15 January 2018|
AnswerShow all 5 answers
Response from Steve B | Reviewed this property |
It’s is a non smoking hotel so should have no problem
1
Vote
PWS702
14 December 2017|
AnswerShow all 8 answers
Response from Micjen | Reviewed this property |
Hi, I think it was number 13. They are very clearly marked in a map style on the bus stop so you don’t have to worry about translations. I hope that helps
0
Votes
kellyeye
29 August 2017|
AnswerShow all 6 answers
Response from 769denisa | Reviewed this property |
From the airport, there is good public transportation: * Trains (Renfe) * Metro, line #8. There is an airport supplement of 3.50 Euros. So, as indicated by another user, the overall price for a trip to downtown is around 5... More
1
Vote
Google Translation
Room Tips
"We heard no street noise on the 8th floor so I would recommend that side for the view of the city."
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"Right over entrance is usually quiet"
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"good breakfast"
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"Take a tool box to adjust the air con units and plumbing"
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