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H10 Puerta de Alcala

04/06/2017 05/06/2017
1 room 2 adults 0 children
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80 Reviews from our TripAdvisor Community

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Showing 28: English reviews
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Belfast, United Kingdom
Reviewed yesterday NEWvia mobile

Great hotel in the leafy area of Salamanca, Madrid. Right beside the Retiro park. Roof top lounge with plunge pool & fantastic views of the city. Just beside the Metro & only a couple of stops to Sol & The Plaza Mayor. Taxis are plenty & very reasonable. Great time 😎

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Thank BelfastBrendy
Reviewed 6 days ago NEWvia mobile

This is a small hotel located in a great neighborhood in Madrid. Close enough to touristic sights without being in the middle of it. Walking distance from streets like Serrano or Claudio Coello which are great for some high end shopping. Across from el retiro and a few blocks away from Puerta de Alcalá. The decoration is modern and the...

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Helpful?
Thank Ivelise G
PuertaDeAlcala L, La dirección at H10 Puerta de Alcala, responded to this review

Dear Ivelise G, Thank you very much for your good review, we really appreciate your comments regarding the quality of our staff. Certainly, the hotel is located in a good area, near to the main services and attractions of Madrid a few minutes from the hotel. We are glad to know that you found the room, decor and facilities to...

Reviewed 2 weeks ago

Nice room and bathroom, comfortable bed, the shared areas are well taken care of. Rooftop terrace is amazing with a great view of Madrid! Employees are kind and helpful. One remark is that the exit doors look like emergency doors so we got lost a few times afraid to open the wrong door.

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1Thank Margrethe S
PuertaDeAlcala L, The management at H10 Puerta de Alcala, responded to this review

Dear Margrethe S, Thank you very much for your review! We love to know that you enjoyed of all your stay. It is always a pleasure to receive so amazing feedbacks. Best wishes,

bnei yehuda
Reviewed 2 weeks ago

great 4* option. right next to Retiro Park, and walking distance to metro. the decor is modern and clean. small lobby bar. great rooftop pool (small) and bar. no gym. smallish breakfast room with basic variety.

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1Thank YoniG
PuertaDeAlcala L, The management at H10 Puerta de Alcala, responded to this review

Dear YoniG, Thank you very much for your lovely comment, it is always a pleasure to receive so amazing feedbacks. We hope to welcome you very soon! Best wishes,

new york, ny
Reviewed 3 weeks ago via mobile

Nice hotel modern and comfy. Excellent location next to park and walking distance to all sights. Pool and rooftop terrace seating area are amazing and well worth a visit or a lounge. Beds are mostly singles tho! They push them together but if you're with a partner it's no fun. Asked for a double but apparently hotel only has 10!...

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Thank nikki3773
Reviewed 3 weeks ago via mobile

Nice are but the hotel is very noisy from the elevatir, rooms above and on the side. We hade a very bad sleep during the 5 nights we stayed. The rooftop bar/terrace we stunning. You can reach buses and metro within 2 min. Not sure that I will stay here again.

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1Thank sadhana p
PuertaDeAlcala L, La dirección. at H10 Puerta de Alcala, responded to this review

Dear sadhana p, thank you for your opinion. We are delighted to read that you have enjoyed our rooftop terrace and the location. We are sorry to hear about the noises of the room have affected your stay. Thanks to comments like this we inform you that we are in the process to improve this thing to avoid problems like...

London, United Kingdom
Reviewed 3 weeks ago via mobile

The hotel is in a good location, next to Retiro Park. Although there is a nearby train station, you can conveniently stroll 15-20 minutes to the city centre which we did daily without fuss. We were initially provided with a twin room despite requesting a double but this was quickly rectified by staff and we were very happy with the...

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Thank aashley26
PuertaDeAlcala L, La dirección at H10 Puerta de Alcala, responded to this review

Dear aashley26, First of all we would like to thank you so much for taking the time to write your review about our hotels services. We are delighted to read that you have enjoyed our facilities, as well as the services provided by our dedicated team members. We are sorry to hear about the temperature of the room have affected...

Nottingham
Reviewed 4 weeks ago via mobile

Well I have really liked my time at this hotel but I will start with a major criticism - it has been very hot this week in Madrid and our room has never been less than 25C. The air conditioning is not available until May . this seems quite ridiculous to me for a hotel that is aspiring to be...

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1Thank Robinhood1
PuertaDeAlcala L, La dirección at H10 Puerta de Alcala, responded to this review

Dear Robinhood1, Thank you for choosing us and leave your comment. It is pretty valuable for us to evaluate the quality of the service we are giving to our clients. We are sorry to hear about the temperature of the room have affected your stay. We inform you that now we have AC in all rooms of the hotel, the...

Tel Aviv, Israel
Reviewed 4 weeks ago via mobile

Beautifully renovated hotel in the middle od Salamanca and neighboring the amazing Retiro Park. The rooms are spacious, rooftop terrace is great for an afternoon lounging. Service at the lobby could improve; was slow and the cakes were not up-to-par, for a 4-star hotel. Restaurant could improve cheese and vegetable selection at breakfast. Pool was closed until May, regardless of...

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Helpful?
Thank Gil R
PuertaDeAlcala L, La dirección at H10 Puerta de Alcala, responded to this review

Dear Gil R, Thank you very much for your review, we really appreciate your comment in order to improve in the future. We are glad to read that you enjoyed your stay, location, spacious rooms, and the rooftop terrace. We are sorry to hear about the full breakfast selection wasn't to your liking, this is very strange for us becausa...

Rome, Italy
Reviewed 5 weeks ago

Located in a quiet area but with a 15 minute walk in the beautiful "Parco del Buen retiro"you arrive at the Museum of the Prado. The Terrace has a stunning view. The staff is friendly and polite.The room was very clean, bed comfortable and the breakfast perfect.

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Helpful?
Thank aradisarianna
PuertaDeAlcala L, La dirección at H10 Puerta de Alcala, responded to this review

Dear aradisarianna, We love to know that you enjoyed of all your stay. Thank you very much for your comment, it is always a pleasure to receive so amazing feedbacks. Best wishes,

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04/06/2017 05/06/2017
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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
​The H10 Puerta de Alcala is located in Salamanca district, the city’s financial hub, and close from the most select boutiques. The hotel has 146 elegant rooms, a restaurant, a bar and 5 meeting rooms. ... more   less 

Additional Information about H10 Puerta de Alcala

Address: Calle Alcala 66 | Alcala, 66, 28009 Madrid, Spain (Formerly NH Puerta de Alcala)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca , Retiro
Price Range: $137 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Puerta de Alcala 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Nh Alcala Madrid
Nh Alcala Hotel Madrid
Hotel Style:
#78 Family Hotel in Madrid
#130 Business Hotel in Madrid
#139 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from H10 Puerta de Alcala staff and other travellers.
14 questions
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Questions? Get answers from H10 Puerta de Alcala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up the hotel the less road noise. Nice to have a room with a view”
617celiar, 9 Apr 2017 | Read review
“higher floor better to get more light in the room”
sektao, 9 Apr 2017 | Read review
“Classic room with balcony is worth the extra cost, this room gives you a great view of the city”
AMR16154, 1 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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