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Mercure Madrid Plaza de Espana

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Mercure Madrid Plaza de Espana
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1,466 Reviews from our TripAdvisor Community

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Showing 558: English reviews
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Tel Aviv, Israel
Reviewed 1 week ago via mobile

The hotel is situated in the heart of the city and has a very close access to Gran Via road which is the main road in central Madrid. The hotel is very confortable and offers sublime service including very delicious breakfast. I was very pleased that I chose this hotel for my stay in madrid.

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Helpful?
Thank vanmartin203
JAVIERDELUCAS, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Van Martin : Let me introduce myself, I'm Javier , the hotel manager and I want to thank you for your time and for the kind words dedicated to our hotel. I'm glad to read that you had a great stay with us. If you return in a couple of months, you'll be surprise with our brand new breakfast...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

I had a very good experience at the Mercure Madrid Plaza de Espana. I received a renovated room that was spacious, clean, with wooden floors. Bathroom a good size with rainfall shower head. Personal safe in room. Breakfast quite basic but no complaints. Location is excellent. Near to the action of Gran Via but situated on a secluded street so...

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Helpful?
Thank Trent_PL
Sao Paulo, Brazil
Reviewed 4 weeks ago

Good location, the price too The best mecure in Europ breakfest exelent Reception very good they do every thing that you need The hotel was in reconstruction but this do not a problen I we be beck and recomend for everybody

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Eduardo W
JAVIERDELUCAS, General Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Eduardo W : I really appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and even more when the hotel is been refurbished. Thanks for your comments regarding our breakfast too. Once the common areas will be refurbished , we will lunch a new Breakfast 'Make my day' so you...

Cambridge, New Zealand
Reviewed 12 February 2017 via mobile

Nice hotel. Like the Mercure brand but disappointed with this hotel. My travel agent was not informed the hotel was under major construction 3rd - 6th floor. Due to noisey construction taking place between 10 am - 7 pm beyond the establishments control - we moved hotels. Staff were very understanding and assisted us so that we could enjoy our...

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Helpful?
1Thank Janr20
JAVIERDELUCAS, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Janr20: Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Gloucester, United Kingdom
Reviewed 8 February 2017

Perfect location over the road from a metro station. Rooms are very nice, large size with good facilities. Good A/C which is important. Easy to get to from the airport via the metro. Good service and smart lobby.

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Helpful?
1Thank LuxuryTravelLover1
JAVIERDELUCAS, General Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Guest, Thank you for the great review of our hotel! I'm glad that you enjoyed your stay and hope to host you again very soon. Sincerely, Javier de Lucas Manager

Reviewed 4 February 2017 via mobile

We have booked a double room off season and got a nice big room with plenty of space. The room has refrigerator and tea and coffee machine. Since the entire building is under renovation, the front of the building is covered and you cant see out. Some noise must be expected during week days. We enjoyed our stay here.

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Helpful?
2Thank Nikolaj P
JAVIERDELUCAS, General Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Nikolaj : I appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Manchester, United Kingdom
Reviewed 4 February 2017 via mobile

Booked this hotel as my partners birthday present for four nights. Requested balcony if possible. On arrival, hotel was completely covered in scaffolding. Friendly staff told us we had a brand new room. Room very clean, and bathroom good size. Shower has flat slab with no lip so water leaked everywhere and had to mop up. Poor design. Shame as...

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Helpful?
Thank Jennifer B
JAVIERDELUCAS, General Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Jennifer : Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thanks for testing one of our new rooms. I will inform to the building Company the trouble founded in...

Chiang Mai
Reviewed 1 February 2017 via mobile

First up. there are major renovations underway here. The work starts at 0830 and finishes around 1830. The newly renovated rooms are quite large, the usual Novotel comfortable bedding and tastefully decorated. Breakfast was adequate and worth what we paid.More elaborate breakfasts elsewhere, but priced accordingly. We had a couple of minor issues that were quickly attended to, service was...

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1Thank PeterAUCNX
Kelkheim (Taunus), Germany
Reviewed 27 January 2017

as frequent guest in this hotel i can recommend the friendliness of the staff and the size and amendities of the rooms. of course it is not brandnew and rather 80th style, but well maintained and at excellent price/value ratio. this time due to construction work balcony of my de luxe room was not accessible and breakfast room was closed...

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Helpful?
2Thank Ilja H
JAVIERDELUCAS, General Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Ilja : Thank you for taking the time to share your feedback. I really appreciate your comments and many thanks for your comprehension regarding the works. I hope to welcome you back to our hotel very soon! You'll discover a new and amazing hotel. Sincerely, Javier de Lucas Director

Modiin
Reviewed 25 January 2017 via mobile

The hotel is now in renovation stage, but our room on the 3rd floor was before the renovation, but in good condition. Little bit noisy in the mornings. The breakfast is O.K. Very comfy mattress with pillowtop. The strange thing - the forgot to provide any heating in tbe bathroom, so in the mornings it was very cold there. But...

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1Thank Vladimir C

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Staying in Arguelles

Neighbourhood Profile
Arguelles
Just south of the sprawling campus of the Complutense University of Madrid, Arguelles exudes a fast-paced, collegiate vibe. The main street, Calle Princesa, is filled with twenty-somethings rushing between classes and errands, meeting up with classmates, and grabbing cheap beers and cheap eats. This is a prime shopping spot where the major Spanish clothing and department store chains are less busy than their downtown counterparts, and there is an array of casual dining options to choose from. Check out nearby outdoor spaces such as the lushly planted Plaza de España to the south, which is often filled with craft stalls. To the west of Arguelles is the giant Parque Oueste, a calm and picturesque park with its own Egyptian temple.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Madrid Plaza de España is a cosy hotel in the heart of Madrid with an elegant and refined atmosphere unique in the city. The hotel combines the French art de vivre and Spanish food and entertainment with its modern design. Our rooms are comfortable and luxurious, our cuisine is delectable and the technology we provide is cutting-edge. Need anything more? Just ask our excellent staff! ... more   less 

Additional Information about Mercure Madrid Plaza de Espana

Address: Calle Tutor 1 | Esquina Ventura Rodriguez, 28008 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Arguelles
Price Range: $106 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Madrid Plaza de Espana 4*
Number of rooms: 97
Reservation Options:
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Also Known As:
Mercure Madrid Plaza De Espana Hotel Madrid
Sofitel Madrid
Accor Madrid Plaza De Espana
Madrid Sofitel
Hotel Style:
#114 Luxury Hotel in Madrid
#115 Romantic Hotel in Madrid
#125 Business Hotel in Madrid
#128 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Madrid Plaza de Espana staff and other travellers.
21 questions
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Wigan, United Kingdom
10 months ago
Kildare, Ireland
Mumbai (Bombay), India
11 months ago

See all questions (21)

Questions? Get answers from Mercure Madrid Plaza de Espana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“de luxe rooms are larger and have a small balcony (good for smokers)”
 of 5 bubbles 789iljah, 26 Jan 2017 | Read review
“rooms directly over the entrance get the noise of the front door opening and closing”
 of 5 bubbles 809PeterL809, 18 Oct 2016 | Read review
“3rd floor rooms were fine overlooking the street”
 of 5 bubbles StevenRob, 11 Oct 2016 | Read review
“Try for an inside room , not sure about the road noise.”
 of 5 bubbles 117bruceh, 8 Oct 2016 | Read review
“High floor rooms at the back have no external noises at night”
 of 5 bubbles CelestiaWales, 1 Jul 2016 | Read review
5 of 5