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The Westin Palace Madrid

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#35 of 444 Hotels in Madrid
Certificate of Excellence
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The Westin Palace Madrid
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3,820 Reviews from our TripAdvisor Community

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New Jersey
Reviewed yesterday NEW

I arrived early from the US and took the Airport Bus (E5) for the quick trip to this hotel. It is an easy walk from the 2nd stop (Cibeles) and I was warmly welcomed and given a nice room (#531) facing the inner courtyard. The room was large with a marble bath--while it would have been nice to have a...

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Helpful?
Thank mauld
Huntington Woods, Michigan
Reviewed yesterday NEW

This hotel has s beautiful! I reserved it through American Express platinum card services. We were upgraded to a room with a view over the city center. Room was very well appointed and quiet. Very clean and traditionally decorated. Luxury, old world feel. Hotel service was top notch. Also felt that it was a great d value especially for a...

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Thank laura t
Huntington Beach, California
Reviewed 2 days ago NEW

Exceptional hotel. Great location near the Prado Museum, easy walking distance to numerous restaurants, across from the El Ritero Park. We were using Starwoods points so we were also upgraded to a lovely room. Not a single complaint about any of that. Where I felt the hotel fall down was in its nose-in-the-air approach. In my estimation a good hotel...

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Thank KenVicLee
Littleton, Colorado
Reviewed 2 days ago NEW

Such a wonderful stay at this Westin in Madrid for 3 nights. From the moment you step in the front door, you get a lovely, luxurious feeling. The service was impeccable, The front desk staff speak English very well, so that was nice. Very attentive and kind. We wish we had booked a longer stay. La Rotunda is simply gorgeous...

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Helpful?
Thank deezigner
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Deezigner, It's great to know that you enjoyed your three nights stay with us and that we were able to exceed your expectations with the hotel and its services. Thank you so much for such a amazing review and for recommending us! Looking forward to welcome you back in the very near future, Warm regards, Paloma H

Marathon, Florida
Reviewed 3 days ago NEWvia mobile

Wow! Traveling through Madrid for a few days and stayed at this Westin which is gorgeous, the main spaces as well as the room. The center piece is the main dining room which has a spectacular stained glass ceiling. The service was immaculate and the breakfast was stupendous, cold and hot dishes that changed daily. The concierge was very helpful...

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Helpful?
Thank jckeys
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're delighted to read that we were able to exceed your expectations in every aspect of your visit. I have shared your review with the team to celebrate it! Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back in the very near future, My best regards, Paloma H

Malaga, Spain
Reviewed 3 days ago NEW

This is such a nice hotel, The breakfast buffet is superb and such a beautiful place to sit and enjoy the start of the day. The renovated rooms are very comfortable. The public areas are very elegant. Superb location to get to most places in 10 or 15 minutes walking.

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Helpful?
Thank AandM5864
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, It's a honor for us to know that we are on of your favourites hotels! Thank you so much for such a wonderful review and for sharing your experience during your stay! Looking forward to welcome you back an continue enjoying the hotel and the city, My best regards, Paloma h

Atlanta, Georgia
Reviewed 5 days ago NEW

This is a wonderful property! Seldom does one find a classic hotel with large, comfortable rooms which have been nicely updated. The service here is great, and it's located just across the street from the Prado museum. The hotel is just steps away from some of the best restaurants in Madrid, nestled in quaint neighborhoods.

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Helpful?
Thank BamaGreg
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear BamaGreg, We're delighted to know that we were able to exceed your expectation in your first stay with us and that you enjoyed the hotel location as well as its romos and services. Thank you so much for choosing us and for recommending our hotel! Looking forward to welcome you back in the very near future, My best regards,...

Tzaneen, South Africa
Reviewed 5 days ago NEWvia mobile

This is an extraordinarily beautiful and gracious hotel with levels of service which must be experienced to be believed. We had a room with a view of Neptune's fountain and the church of San Jeronimo.Breakfasts were served in the atrium with the light streaming in. If I must single out a person it must be Javier Martin from the concierge...

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Thank aldor737
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, It's great to know that you enjoyed your visit as well as the hotel and its facilities. Thank you for your amazing review and the comments dedicated to our concierge Javier who is so happy and motivated! Looking forward to welcome you back in the very near future, My best regards, Paloma H

Emirate of Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

I stayed 4 nights. Location is idéal. Roms are comfortable. Breakfast is qualitative. Taxis are easily found. Rotonde is visually stunning. Service is efficient and friendly. It is an excellent address in Madrid.

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Thank Stephane D
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Stephane, We're delighted to read that we were able to exceed your expectations in every aspect of your stay Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back in the very near future, My best regards, Paloma H

Mexico
Reviewed 1 week ago

Being a Westin, you can expect the heavenly bed and shower. It is an iconic hotel steps away from the Prado museum and walking distance to most sights in Madrid (15 min walk to the Puerta de Alcala and Parque del Retiro). We were first given a room with a terrible view but as I was with a friend who...

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Helpful?
Thank lmchpt
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Imchpt, We appreciate the time taken to write your detailed review about your visit. Happy to red that we were able to exceed your expectations with the service provided by our staff and that you finally get the room of your preferences. Looking forward to welcome you back in the near future, Best regards, Paloma H

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: $307 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#28 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
39 questions
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room with a view.”
 of 5 bubbles mauld, 24 Feb 2017 | Read review
“In front of the Neptune Fountain”
 of 5 bubbles lmchpt, 17 Feb 2017 | Read review
“Some rooms are a long way from elevator.”
 of 5 bubbles Linnel_M, 14 Feb 2017 | Read review
“View of the Fountain of Neptune.”
 of 5 bubbles 76deem, 13 Feb 2017 | Read review
“no specifics”
 of 5 bubbles hannekes2014, 2 Feb 2017 | Read review
5 of 5