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#68 of 478 hotels in Madrid
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Villa Real is a five-star hotel in the centre of Madrid, located in the Plaza de las Cortes, right in front of the Spanish Congress of Deputies and just a few minutes on foot away from Puerta del Sol. It is a unique location for exploring the sites of 'Madrid de los Austrias' on foot and enjoying the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Villa Real earns rave reviews for its spacious and clean rooms, though a few guests find them slightly dated. The hotel's museum-like atmosphere and luxurious vibe are frequently praised, and its location near major attractions is a hit with first-time visitors. While opinions on value vary, many appreciate the reasonable prices.
The staff's excellent service is often highlighted, although an isolated review mentions service shortfalls. Guests enjoy the modern amenities, despite occasional noise issues.
Location
Central
Atmosphere
Luxurious
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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We very much enjoyed our post-Christmas and New Year's stay in Madrid thanks to Hotel Villa Real! Madrid at this time is very festive with the holiday season. We were able to enjoy everything from this hotel's central location in Madrid. We were minutes away from Puerta del Sol, Plaza Mayor, the Prado, and more. Atocha train station was walkable or a quick taxi.
The hotel was immaculately clean, with friendly, helpful, and knowledgeable staff. The room was stocked with everything a traveler might need, and we received a bottle of wine and chocolates upon arrival. They even provided the 12 grapes on New Year's with an explanation of the tradition.
We stayed on floor 3 with a view out to the plaza and a small balcony. The street noise was limited at night, and during the day, we could hear skateboarders outside, as well as the delightful holiday bells ringing on the insurance building nearby. None of this bothered us at all, but just wanted to give fellow travelers a heads up.
Our room was wonderfully outfitted with plenty of towels, robes, slippers, tissues, and more. All the basics plus some. Two spacious closets afforded us lots of room. Room was refreshed upon request, and there was a nightly turn-down. Temperature was good and controllable. We were impressed with even the smallest touches, such as the reusable shopping bag provided (there is a tax for plastic shopping bags) and fragrance satchels in both closets, which helped us refresh our clothing after long travels.
We didn't purchase included breakfast, and ate at the hotel one morning during our five night stay. Cafes are plentiful in this part of town, including one just steps away. We found the hotel breakfast to be efficient, but very expensive for a cold buffet (hot breakfast was available a la carte). We were definitely paying for convenience that morning, as we did not wish to leave the hotel.
Pool available at sister hotel just around the corner. Of course, it was too cold for this during our stay, but we still enjoyed the view from the rooftop terrace.
We would definitely recommend your stay there!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Villa Real
Responded 26 Jan 2023
Dear Guest, Thanks for taking the time to share your experience at our hotel. It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you. It is also rewarding to know that you were satisfied with your room and found it equipped with everything you needed. Our team prides itself on going the extra mile to ensure the comfort of our guests therefore we are very happy to know that extra amenities in your room were appreciated. Thank you also for your kind recommendation. We hope to welcome you back. Wishing you all the best for the New Year, Xavier Gener, General Manager
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Excellent service, wonderfully clean rooms, the restaurant facility although it has a limited menu the quality of the food and service was outstanding. There’s two areas that need improving - the first one has to do with the bath tubs being very slippery an unsafe for older guests with balance problems. Would recommend bathtub safety mats or stick on rubber apliques. The second is trying to do something about reducing the noise from skateboarders in front of the hotel - they start early in the morning into late night hours. In spite of these, I highly recommend the hotel due to the outstanding quality of the service received and great location close to main attractions in Madrid.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Villa Real
Responded 12 Mar 2020
Dear Benignos360, Thank you for taking the time to provide your thoughtful review Our hotel aims to provide a unique experience, and we are delighted that we were able to meet your expectations. It is rewarding to read that you were pleased with our great location, with so many tourist attractions on our doorstep. We have taken note of your comments and encourage our guests to notify us during their stay in case we may be able to remedy immediately, we will, however, consider them carefully for future improvement. Nevertheless, glad to see you appreciated the cuisine on offer in our restaurant and especially grateful for your recommendations for a return stay with us. We look forward to welcoming you again soon. All the best. Antonio Martín, Deputy Manager
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This was my first time staying at Hotel Villa Real. The location couldn't be better as it's incredibly walkable to just about everything Madrid has to offer. My room was very spacious and had a sunken living room area with a leather couch and a view of the plaza. I found everything to be spotlessly clean. The only negatives to report were that I did find my room to be a bit noisy. I will caveat I am a light sleeper, but I also live in New York and am used to city noise. I was disrupted a couple times not only from the Plaza noise, but from my snoring neighbor next door. My reservation included breakfast which was pretty standard for a European hotel. Mostly continental with a few hot options made to order. The wifi wasn't bad, but now after reading the other reviews, I did have some trouble getting on to my credit card's website and pray their wifi isn't/wasn't compromised. Speed-wise, it was fine. The restaurant downstairs is okay for tapas, but never very full. For the price, the value of this hotel is appropriate and would be okay for a quick stay. Lastly, all of the staff were incredibly helpful and professional.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Villa Real
Responded 30 Jan 2020
Dear Guest, Thanks for taking the time to post feedback on your visit to our hotel. We really appreciate your positive comments, and we are pleased that you had a good stay overall. We regret that you were disturbed by our other guests. Please don't hesitate to contact reception so that we may take appropriate action with the required discretion. Please be assured that as in almost any public Wi-Fi network, one must identify themselves, and in our case, guests simply need to enter an email address. Our degree of satisfaction regarding Wifi is 8.6 on average at Villa Real. I hope we may have the pleasure of welcoming you back on a future occasion. May you have a spectacular New Year! Antonio Martín, Deputy Manager
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We stayed four nights here in total. The service is outstanding. All the staff, including at breakfast, lunch, dinner, room service, cleaning staff etc, remembered our preferences from the first day. And the service was personalized - they recognised us and knew our room number without us having to say it. For example, on one occasion, we asked to try 3 different pillows from the pillow menu, which we received. The next day, the reception asked us if we had found the pillows to be comfortable, and if we wanted to try a different one that evening. I also had the opportunity to speak to the Manager, and he was really friendly and professional.
One of our group was feeling unwell and stayed in bed for 2 days. Each day, several members of staff asked how she was feeling, and if there's anything she needed. They also offered to prepare special dishes for her, as she didn't feel well enough to eat anything on the normal menu.
The amenities are great. You receive bathrobes, slippers, and a cloth bag to keep them in. Toiletries are from The White Company, and there's a free non-alcoholic mini-bar. Hotel is central, near the Prado.
All in all, I'd say the general service and experience was superior to almost every brand I've stayed in, more or less at the same level as Airelles and Aman hotels, and onboard Silversea cruises, so a big congratulations to the staff!
And best of all, there are free sweets and candies in the lobby :)
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Date of stay: January 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Villa Real
Responded 26 Jan 2023
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to read that you had a memorable stay and that we were able to meet all your expectations. Your kind comments about our team, who always do their best to make your time with us as comfortable as possible in all circumstances, are very rewarding. We hope to welcome you back for a return visit. Best regards, Xavier Gener, General Manager
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Location of this hotel was perfect, close to all of the sights and the lovely plaza Santa Ana just down the road which I highly recommend for drinks! The service was wonderful, there are always taxis out front and breakfast was well worth the price.
There are 2 reasons for the 3 star review and why I wouldn’t stay here again. Firstly, this is advertised as a hotel with an outdoor pool and one of the reasons we picked it. However, the pool is actually in the sister hotel about 5 minutes walk around the corner which I think should have been made more clear on booking.com. It’s a nice pool, but way too small to accommodate guests from 2 hotels, so it felt very crowded even with just 10 people there.
Secondly, as per a lot of the reviews, the room was very outdated, dark and difficult to navigate. There was only a very small gap between the foot of the bed and the wooden stairs going down to the living room area which we had to be very careful of when getting in and out of bed. The bed was super comfy and the room was clean, just think it needs some modernising.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Villa Real
Responded 16 Aug 2022
Dear Suze, Thank you for your review of your recent stay at our hotel. We are pleased to know that you found our location to be convenient and that you appreciated the quality service and high standards which we strive to uphold. We apologise for any misunderstanding as we have ensured that on all booking websites it is clearly stated that although there is no pool in our hotel, all our guests have free access to the pool at the nearby Hotel Urban. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements. Please do not hesitate to let us know of any concerns regarding your room at the time so we may find a suitable solution or another room if necessary. We do hope that we have the pleasure of welcoming you back in the future. Kindest regards, Raquel Casado, General Manager
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We are a Turkish and American blended family with two boys ages 7 and 11. We have traveled extensively and lived throughout US, Europe, and the Middle East.
We spent 3 nights at Hotel Villa Real in a split level duplex room. Having two bathrooms, two showers, a bath tub, three sinks, two televisions, and separate sleeping areas was fantastic! My children were comfortable on the pull out sofa because they are little; an adult or older teenager would probably not be very comfortable. There was enough space for the 4 of us to comfortably maneuver around our suitcases. My only complaint is that the walls were paper thin. Even in the upstairs bedroom, you hear people in the hall below, people talking in the adjacent rooms, people in their bathrooms and closets, you’ll even know when you’re neighbors have the television on. Ours kept theirs on until 3 am one night. Then they were up at 7. It was awful.
The gym is fine is you are not trying to lift heavy weights. The heaviest dumbbells are 8 kilos.
If you travel with television dongles, Google TV will not work because you will not be able to connect to the internet. Apple TV will work.
The location is ideal if you like to be near attractions but not in the thick of the crowded areas. Approximately 5 minute walking distance to the train station, art museum, and gardens. No more than 15 minute walk to Mercado de San Miguel, Plaza Mayor, and Calle Gran Via.
Every staff member we encountered was incredibly kind and helpful. If not for the thin walls I think our stay wound have been perfect. If we were to stay here again, I expect a little white noise would solve our problem.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Villa Real
Responded 28 Dec 2022
Dear Guest, Thank you very much for taking the time to share your review. We are delighted that you had an exceptional stay at our hotel and to know that you appreciated the comfort and size of your room. We are sorry, however, for any noise disturbance from other guests; please let us know of any concerns at the time; our team would be happy to take action with the required discretion. We do our best to provide outstanding service, so this positive feedback about our team is rewarding. We have made a note of your comments about our gym equipment, as we always welcome suggestions that help us better meet our guests' expectations. Nevertheless, we are glad to hear that you appreciated our strategic location. Our entire team looks forward to seeing you again in the future. Wishing you a happy holiday season, Xavier Gener, General Manager
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My wife and I recently had an opportunity to visit Madrid and stayed at the Villa Real Hotel. We decided upon staying at the Villa Real Hotel as it had many good reviews and the price and location were aligned with our expectations. Throughout our 7 night stay we were very impressed with the accommodations and even more with the quality of individuals that you have employed at the hotel. Front Desk, Doorman, and Housekeeping were all extremely pleasant and displayed a high level of professionalism and customer service. Any request or questions that we had were answered promptly and met our needs perfectly.
I specifically want to call out two individuals that we dealt with more often during our stay. Both Sandra and Javier F. were exceptional in their level of customer service. Through my years of personal and business travel, I have not met two individuals that showed such care and good welfare towards guests as these two individuals. Sandra was remarkable in giving her time to answer questions related to restaurants, shopping and just getting us acquainted with the city. She showed such genuine interest in our well being that it made us feel she was committed to ensuring our visit was going to be memorable. The gesture she provided when we mentioned the construction noise that was occurring was very appreciated and unexpected. It showed her high level of customer service. Javier, was equal to the task in giving his time and suggestions for our visit. He went over and above in helping us obtain our delayed luggage and was also very responsive when we inquired about playing tennis by locating several different options. I especially appreciated his mindset of putting himself in the “shoes of the hotel guest” when thinking of ways of making our stay even better.
I strongly believe that people remember more than anything else how other people made them feel. Your staff made myself and my wife feel extremely special as guest of the hotel. We had a wonderful trip and were able to visit our son who is taking a university semester in Madrid this year. We made great memories that week and your “people” contributed to those memories. I will definitely recommend your hotel to other who are traveling to Madrid.
Please pass this along to the Sandra, Javier and the rest of the staff…they well deserve these accolades.
Sincerely,
K & J
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Great location that is central to all the key locations in the city!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Villa Real
Responded 25 Mar 2023
Dear Guests, We would like to thank you for your kind comments about the time you spent at our hotel. We are truly delighted to hear that you and you had an enjoyable stay with us and that our team, accommodations, and location met your expectations. We are incredibly proud of our team and their dedication to providing exceptional customer service. It is a pleasure to know that we went above and beyond to ensure your visit was memorable. Your kind words and recognition of their efforts will undoubtedly be passed along to them, as well as the rest of our team. We look forward to welcoming you and your family back for another memorable stay in the future. Kind regards, Xavier Gener, General Manager
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We were surrounded by an absolutely friendly and warm atmosphere of the stuff. We came by car and it was easily taken to garage. We came with a dog and it was welcomed with its special bed, new toys and some yummies! The room service is the one the hotel should be proud of. They are quick, helpful and all the tapas are enjoyable for a reasonable price. They saved us after the “Noche de Reyes cabalgada” we were the spectators under the rain during 2 hours. The umbrella from the hotel has not helped, but room service has saved us later providing vine and tapas to make us warm and healthy on return. Forget about roof and food. The interior collection of Romanian/Syrian mosaics of the 4-5 centuries A.D. is truly astounding as well as the whole collection of arts in the hotel. I loved the idea of Senor Hordi Clos to provide any hotel visitor “a cultural passport” and rights to observe these pieces of art. Thank you for all! We”ll be back!
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Date of stay: January 2022
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Response from Hotel- cmanager, Owner at Hotel Villa Real
Responded 16 Jan 2022
Dear Guest, Thank you for this great review. It is truly rewarding to know that we were able to meet your expectations and that your family pet also felt particularly welcomed. Our dedicated team works hard to ensure that all our guests have a comfortable and memorable stay, and your kind comments will encourage us to continue with our efforts; we'll be sure to pass on your compliments. We are very happy to know that you appreciated the long history of our hotel and our extensive art collection. We look forward to seeing you again before too long. Best wishes, Fran Mora, General Manager
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Was my first visit to Madrid and the Real was perfect. The location was outstanding, close to several prominent museums, parks, restaurants and great walking to experience the city. The customer service was superb; attentive, responsive and extremely helpful. The room was spacious, well appointed and very comfortable with great views. I will definitely stay here when I return to Madrid.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Villa Real
Responded 28 Feb 2020
Dear Thomas, Thank you for this amazing feedback concerning your recent visit. We are thrilled that everything met your expectations during your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you once again. We are very much looking forward to welcoming you again. All the best. Antonio Martín, Deputy Manager
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Stayed at the hotel for a week of vacation in Madrid.
The best aspect of the hotel is the location - almost anything that I wanted to do, whether it was museums, shopping, local parks, restaurants, pubs, bars and nightclubs - all of it was within a comfortable walking distance.
I also had breakfast at the hotel, which offers a buffet style breakfast with table service for hot dishes. While not particularly big buffet, the food on offer was fresh and excellent.
The hotel itself was very good as well, the rooms - while a bit old in their style, were good with comfortable beds and were clean. The hotel staff was very professional and helpful and assisted me with any question or issue I had.
All in all, I highly recommend this hotel to anyone looking for a great hotel in Madrid that also has a premium location.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Villa Real
Responded 23 Sept 2022
Dear Guest, Please accept our sincere thanks for your kind review. The comfort and satisfaction of our guests are of the utmost importance to us, and we are delighted that you enjoyed your stay with us. Thank you for noting our privileged location so near, ideal for exploring all the city has to offer. We look forward to welcoming you back in the future. Kind regards, Raquel Casado, General Manager
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I had a delux room that I used as a single. Feel free to contact hte hotel they were super helpful, I told them I wanted a quiet room away from the elevator and street.
Sorry for the late reply. I am not sure, but our room was non smoking. What was interesting bout our room was that it was a two story room (we are a family size of 3), with original art work. We really enjoyed our stay. I like Boutique hotels, it is fun to do something different on vacation. It was also our first time in Spain.
There are more places to choose from in the Madrid area.
PRICE RANGE
AU$369 - AU$621 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
real hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
115
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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