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Crowne Plaza Madrid Airport

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Traveller (376)
Room & Suite (325)
Dining (68)
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Overview
  • Excellent33%
  • Very good43%
  • Average14%
  • Poor4%
  • Terrible6%
Travellers talk about
“madrid airport”(63 reviews)
“free shuttle”(39 reviews)
“shuttle service”(28 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,012)
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154
231
88
38
43
Show reviews that mention
All reviewsmadrid airportfree shuttleshuttle servicean early flightholiday inn expressbetween flightsnice hotelstayed one nightwake up callfollowing morningan overnight stayunderground parkingother hotelscomfortable bedsthe hotel offersthe ground floorcomfortable stay
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151 - 155 of 554 reviews
Reviewed 13 July 2016

I needed an hotel next to the airport and when I arrived at the airport there was a shuttle The room was comfy and spacious and the bed was comfortable. The staff was very friendly and helpful. I recommend this hotel.

Thank Isabelle L
Response from CPMManagement, Guest Relations Manager at Crowne Plaza Madrid AirportResponded 15 July 2016

Dear Isabelle, Thanks to choosing Crowne Plaza Madrid Airport. Your opinion help us to improve services and futur guest to choose hotel. We appreciated your nice experience, the staff will be happy to know it. Hope see you in the next visit to Madrid. Regards

Reviewed 12 July 2016 via mobile

The shuttle worked wel as did the room size and cleanliness. Friendly service. The airco is disastrous from a noise perspective, you'll have to choose between being hot (avoid Madrid in Summer) and sleeping. There is one restaurant with VERY limited menu that is extremely...More

Thank Pascale H
Response from CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid AirportResponded 13 July 2016

Dear Pascale, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services, we will check the A/C system. About restaurant,...More

Reviewed 9 July 2016 via mobile

We needed a hotel next to the airport for our travel to Seville by train on the following day. The hotel didn't disappoint us , it was a nice sized room. We booked a family room travelling with 2 children aged 5 and 7 ....More

Thank Man2133
Response from CPMManagement, Guest Relations Manager at Crowne Plaza Madrid AirportResponded 11 July 2016

Thank you so much for your review of our hotel. I am pleased to read you stayed confortable with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 7 July 2016 via mobile

Good place to overnight for flight. Rooms are comfy w coffee/tea set and minibar. Beds are good, rooms spacious and clean. Staff is helpful and friendly. I can't figure out how they do such a good breakfast and poor dinner though. Breakfast menu attached. Free...More

Thank James R
Response from CPMManagement, Guest Relations Manager at Crowne Plaza Madrid AirportResponded 11 July 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 2 July 2016

Arrived by car with family for pre-flight stay. First, the surroundings are awful, roads full of potholes, rubbish and discarded material. Absolutely nothing in the vicinity within walking distance. We booked through hotels.com, where is mentioned free parking, but the only free option was outside...More

Thank josh47003
Response from CPMManagement, Guest Relations Manager at Crowne Plaza Madrid AirportResponded 6 July 2016

Thank you for bringing this to our attention. We apologize for the inconveniences about parking issue. Our information is clear about cost of parking. In this case, you need to contact with the OTA. We have contact the account of Hotels.com to verify this situation....More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 82 - USD 272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#111 Business Hotel in Madrid
#139 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 82 - USD 272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#111 Business Hotel in Madrid
#139 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (376)
Room & Suite (325)
Dining (68)
Amenities (48)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
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Kabrams1618
9 July 2017|
AnswerShow all 5 answers
Response from A-Hodaiby | Reviewed this property |
No, there was no executive lounge. i have stayed there 4 times (latest stay October 2016)
0
Votes
CactusFlower4321
29 April 2017|
AnswerShow all 3 answers
Response from SpanishMoley | Reviewed this property |
Not absolutely sure, it does look like a twenty four hour operation. Try ringing reception they speak english and are very helpful.
0
Votes
tom g
9 December 2016|
AnswerShow all 9 answers
Response from CPMManagement | Property representative |
Dear guest, As son you arrive to airport , please call us. 912063410 Thanks Ana
0
Votes
Google Translation
Room Tips
"all rooms are the same!"
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"Rooms facing motorway have a lot of traffic noise. Some inward facing rooms have double panes that greatly..."
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"very good airport hotel"
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"stay somehwere else"
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