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All reviewsmadrid airportfree shuttleshuttle serviceholiday inn expressbetween flightsstayed one nightnice hotelan overnight stayfollowing morningunderground parkingrooms are spaciousthe hotel offersthe ground floorcoffee machinebuffet breakfastmini barcity centre
This location would be good to stay at if you are staying for one night and flying out the next day. The hotel provides free shutle to the aiport.It is very far from the city. There isn't much to do. The rooms were clean. No...More
Thank rosie k
Response from CPMManagement, Director General at Crowne Plaza Madrid AirportResponded 1 week ago
Hello Rosie k,
Thank you very much for your review
We are very close to the airport (5 km - 9 min by car).
If you feel like going to a restaurant, cinemas, bowling, shops, etc. we are 5.6 km away from Plenilunio Shopping Center....More
We were hesitant about staying our last night in Europe at this hotel due to some recent reviews. However our experience was very positive. First, the shuttle transporting us from the airport to the hotel arrived in less than 15 minutes after our arrival at...More
Response from CPMManagement, Director General at Crowne Plaza Madrid AirportResponded 26 June 2018
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity...More
I arrived at check in at 3pm. The shuttle was already full for my flight the next day. Reception told me I should have arrived earlier. ( I should arrive before official check in?). For an airport hotel look for one that accommodates the needs...More
2 Thank julie a
Response from CPMManagement, Director General at Crowne Plaza Madrid AirportResponded 2 weeks ago
Dear Julie a,
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes.
We were pleasantly surprised when checking in for one night ahead of our flight that the hotel offers a shuttle service to the airport. The service ran flawlessly and used very modern mini bus for transportation. The hotel stay itself was very relaxing, the room...More
Response from CPMManagement, Director General at Crowne Plaza Madrid AirportResponded 3 weeks ago
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
We had booked this hotel as it was close to where we were picking up our hire car. We had arrived at Madrid airport after 5pm and we didn’t want to drive to Valencia that evening. The hotel has a shuttle service that runs every...More
Response from CPMManagement, Sales Executive at Crowne Plaza Madrid AirportResponded 3 weeks ago
Thank you very much for your review and for all your comments. They define very much what we do! Thank you for choosing us and we hope to see you again in the near future.