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Petit Palace Santa Barbara

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#32 of 444 Hotels in Madrid
Certificate of Excellence
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Petit Palace Santa Barbara
Petit Palace Santa Barbara
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1,128 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Falmouth, United Kingdom
Reviewed 5 April 2016

The room we had at this hotel for 4 nights was spacious, very clean, well equipped; it had many power points and a laptop and the bathroom was esplendid, with good quality consumables and a great shower. It was also very quiet, it didn't overlook the plaza but the hotel patio, with a chill-out bar area open until 11pm. Despite...

Thank AntonioGP_13
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Antonio, Thank you very much for your positive and complete review of your stay with us, Its very pleasing to know you enjoyed it overall. I appreciate your good evaluation about the quality and value of the hotel restaurant, the fantastic food and beverage service and of course the hotel patio chill-out bar area. We just opened this new...

Vilnius, Lithuania
Reviewed 4 April 2016 via mobile

Clean,precise,modern and warm.Excellent combination of new and vintage:oldies-style telephone,lovely cups,modern bathroom facilities,laptop inside the room(!).I did not expect it to be so nice:)Staff was brilliant and helpful.The location is very good- in the heart of Madrid.We loved everything about it.

2Thank Justinaja
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, It is a pleasure to know that you have enjoyed your stay with us and the hotel and location have reached your expectations. Thank you for your time and comments, and please do not hesitate to contact us for your next visit, we will be glad to assist you. Best regards Jorge del Río Director - General Manager...

Zug, Switzerland
Reviewed 2 April 2016

First the positive - good location, adequate breakfast. However (a) rooms facing the square can get very noisy at night (and do!) because of poor or no insulation (b) small, cramped rooms (c) there is either heating or cooling for the entire place, depending on the season and not the real weather - thus on a very warm day this...

2Thank GranZorro
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, We are firstly very sorry if you had any problems with the heating in your room. We have a centralized system and due to the low temperatures that we have been experiencing lately in Madrid we have heating at this moment, we completely understand that this could caused discomfort in your room and apologize duly for that. Thank...

Mainz, Germany
Reviewed 30 March 2016

Very good located in the district of chueca. Main attractions in the center of Madrid just about 1,5 to 2,5 km to walk. Room on the second floor to the inner yard was very quiet, clean, with laptop and free wifi. Solely bath and shower had to be heated by the a/c in the middle of the room. Very friendly,...

1Thank kmbeckhaus
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, Thank you for your great feedback about your recent stay with us. We are delighted to hear that you enjoyed it and that our services pleased you. We hope we will see you again soon in Santa Barbara!! Best Regards Jorge del Río Director - General Manager Hotel Petit Palace Santa Bárbara jorge.delrio@petitpalace.com

Reviewed 24 March 2016 via mobile

Very nice hotel that is truly Petit. The location is excellent, just 10 minutes walk to Gran Via, 10 minutes to catch the city tour buses. Staff was very helpful and courteous. We did arrive around 2 pm and had to wait until 3 for check in. The AC doesn't cool much so my kids were hot at night in...

1Thank Wafa Q
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, Thank you for taking the time to share your experience online and for your nice review. I apreciate your possitive words abourt our staff and excellent location. I apologize if the temperature of the room was not right for your family, normally in March we still do not have AC in the rooms because the usual temperature in...

Tel Aviv, Israel
Reviewed 24 March 2016

A great hotel, very convenient location, young and friendly staff- most service oriented, clean and cozy. Tasty and fresh breakfast, and dinner is worth trying due to a young and talented chef and a nice and quite atmosphere. Most recommended!!! For shure I'll visit again next time in Madrid.

1Thank spector2016
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, Thank you for your feedback about your recent stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that it became something special for you. Thank you for your nice words about our location, food and beverage and customer service. I will share your comments with our new magnificent...

Reviewed 20 March 2016 via mobile

Front start to finish this hotel was brilliant. they do the basics right and top it of with little extras. We asked for a quiet room and certainly received it. Metro is right outside. Overall I couldn't recommend highly enough

1Thank Pat O
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, We truly thank you for your lovely review of your recent stay with us! Its really nice to hear that you enjoyed both the location and our services. We hope to see you again soon in Santa Barbara!! Best Regards, Jorge del Río Director - General Manager Hotel Petit Palace Santa Bárbara jorge.delrio@petitpalace.com

Cheltenham, United Kingdom
Reviewed 15 March 2016 via mobile

Enjoyed our stay here for 3 nights. The staff were really helpful and the rooms comfortable. Breakfast is a little chaotic although the selection of food is very wide. No tea or coffee in the room was a surprise and we'd recommend they change this. About 10 minutes walk to the main part of the city but an easy jumping...

2Thank Karl P
Maria S, Front Desk Manager at Petit Palace Santa Barbara, responded to this review

Dear Karl P, Thank you so much for sharing your opinion! I apologize if someday during your stay, you had to wait for having breakfast. We have enough capacity for all our guest, but of course, there’s some high times with more people than early in the morning. We kindly appreciate your suggestion about the coffee facilities in the room....

Reviewed 15 March 2016

Great location, 10 minutes walk to the centre. Very helpful staff at the hotel, they also gave us a free map, then pointed out a selection of sights to visit. Hotel room/ bathroom was very clean, rooms are cleaned everyday & towels are changed to. We would visit Madrid agin & stay at the same hotel "Petit Palace Santa Barbara",...

1Thank Barrington B
Maria S, Front Desk Manager at Petit Palace Santa Barbara, responded to this review

Dear Barrington B, Thanks a lot for sharing your opinion. We are pleased you have enjoy our location and services. We always try to provide you anything you need and to help you to have a memorable stay. Feel free to contact me next time you visit Madrid. Thanks again and kind regards! María Santos Front Desk Manager santabarbara@petitpalace.com

Reviewed 11 March 2016

Staff are friendly. However the room isnt all that. They are forgetting the basics sadly. Over complicated shower meant temperature was broken and boiling hot. The gave you a PC in the room - great.....oh its using a dodgy copy of windows.....Lets go to sleep....oh the pillows are like a dish sponge ....dont worry there will be others in the...

1Thank macman007
Maria S, Front Desk Manager at Petit Palace Santa Barbara, responded to this review

Dear macmann007, Thank you so much for your nice words about our staff, we try to help and provide you whatever you need during your stay. I apologize if our hotel weren’t as useful and comfortable as you expected. I will appreciate if you could contact and provide me your room number to check your shower. If we know this...

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Staying in Chueca

Neighbourhood Profile
Chueca is the hip, gay neighbourhood of Madrid where many of the streets are narrow and intimate, but where the hustle and bustle and the eclectic storefronts and people give it a distinctly urban feel. The main thoroughfare is Calle Hortaleza and the main square is Plaza Chueca, completely filled with terraza tables serving copas (mixed drinks) during summer. A mixture of trendy and grungy, some of the adult businesses here are explicitly racy in their signage. From the rainbow flags to the signs above the entrances of its many funky bars, to the date spot restaurants, Chueca is a vibrant and colorful place. It's always interesting to explore the different corners of Chueca by day, and by night, the area becomes a major nightlife destination when the clubs open their doors.
Explore this neighbourhood


  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Hotel Petit Palace Santa Barbara, plus four stars, is located in the Plaza de Santa Barbara in the impressive Alonso Martinez area between “Genoa” and “Sagasta” streets and just a few steps away from the popular Gran Via, the lively neighbourhood of “Chueca” and “Plaza de Cibeles” in an area where many cinemas, restaurants, terraces, cafes and shops can be enjoyed. Located in the “Plaza de Santa Barbara” which has a lovely tree-lined boulevard, where bars set up their sidewalk tables in spring and summer, making it one of the liveliest “tapas” areas in Madrid. In the square, you'll also see the attractive classical French style Villagonzalo Palace and the unusual Casa de los Lagartos (House of Lizards), named after the stone carved lizards that decorate its upper storey. Nearby are also the most important business areas such as the “Paseo de la Castellana”, “Plaza Colon” and the National Courthouse of Madrid. This centrally located hotel is the ideal starting point for those who want to discover the main attractions of the city, including those wishing to relax in a hotel equipped with modern luxury facilities. Thanks to its unbeatable location, most of the major tourist attractions and monuments can be reached easily and comfortably by foot; such as the emblematic Puerta del Sol, the Royal Palace and Plaza Mayor. This boutique hotel, ideal for both tourists and business travellers, has been totally refurbished with the latest designer furniture and mod cons, while retaining its classic structure and emblematic facade. In the same building is the mythical "Junco" is found, which is one of the oldest known jazz clubs in Madrid. The famous Alfil and Maravillas Theatres are found close. The hotel has 82 magnificent rooms and 1 completely equipped apartment with kitchen include. The rooms are decorated with modern furniture which ensures for guests that nothing is missing during their stay there. All of them have free WIFI , hydro-massage showers and free safety boxes with capacity for laptops. We have also XXL rooms designed for "larger" people (with beds which are wider and longer than usual, high windows, doors and showers). The hotel has both a meeting room and some rooms which are convertible in small meeting or exhibition rooms.In the restaurant of the Hotel Petit Palace Santa Barbara offers a delicious buffet breakfast every morning consisting of a wide selection of products and dishes so that guests can start the day with the necessary energy. The hotel offers a unique free bike rental for guests and accepts pets (bedding and feeding bowls are available free of charge) and amongst many facilities and services offered by the hotel you may find; laundry service, free daily newspaper, room service (limited hours) fax and copying services, 24 hour reception desk and in room tea and coffee facilities (on request). The staff is professional and knowledgeable in the area, and can provide you with any kind of information about tours, dining, shopping and areas of interest. Do not hesitate to contact us with your special requests (honeymoon, type of bed), we will do everything possible to ensure that your stay is as enjoyable as possible! ... more   less 

Additional Information about Petit Palace Santa Barbara

Address: Plaza Santa Barbara 10, 28004 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Chueca
Price Range: $165 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Santa Barbara 4*
Number of rooms: 82
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Also Known As:
Petit Palace Santa Barbara Hotel Madrid
Hotel Style:
#26 Luxury Hotel in Madrid
#30 Family Hotel in Madrid
#33 Business Hotel in Madrid
#47 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Petit Palace Santa Barbara staff and other travellers.
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Questions? Get answers from Petit Palace Santa Barbara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Courtyard is lovely.”
tapper25, 23 Apr 2017 | Read review
“Third floor balcony overlooking the square.”
Bonitabeach33, 7 Apr 2017 | Read review
“Ask for a room not at the front of the hotel - quieter”
McPidd, 7 Mar 2017 | Read review
“Staff say that the higher floors are better - away from the street level noise”
P7300VLjustinm, 21 Feb 2017 | Read review
“Dont get a room which faces the street!”
HaydenKiwi, 21 Feb 2017 | Read review
5 of 5