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Barcelo Emperatriz

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251 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed yesterday NEW via mobile

I've been throughout the world and stayed at many 4-5 star hotels. This is a very prettily appointed hotel, brand new or beautifully renovated, modern, stylish and well situated hotel which could pass as a boutique hotel. The rooms are very well equipped, the bathroom was super modern and very comfortable. The staff gracious. Alba at the front desk was... More 

Thank Mishapiano
Madrid, Spain
1 review
Reviewed 4 days ago NEW

The staff is amazing. Every single staff member was friendly, helpful and accommodating. The location is the perfect location within walking distance to many nice restaurants and bars. The hotel is quiet, safe and comfortable for my family.

Review collected in partnership with Barcelo Hotels & Resorts

Thank fredericksent
Stoke-on-Trent, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

I booked this hotel for my boyfriends 20th birthday as a surprise! I honestly can't fault this hotel one bit. It really is amazing and one of the best hotels i think i have ever stayed in! The interior design is very modern and beautiful and the room was truly unbelievable - i absolutely loved the bathroom too!!! The staff... More 

Thank Emily S
Guaynabo, Puerto Rico
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

Service is excellent and the staff very attentive. Definitely coming back. It is not in the center but very close to shopping area and restaurants. Although it looks sophisticated they were patient with our children specially our young daughter.

Thank Lucas R
Dayton, Ohio
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

We stayed just one night to catch our flight to go back to US. Location is a little away from everything, however the metro station is across the street. The room is very updated, clean, comfortable beds, pillow menu, lots of amenities.

Review collected in partnership with Barcelo Hotels & Resorts

Thank Lourn2
Nottinghamshire, United Kingdom
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

Everything you could ask for cleanliness it is like new. Staff friendly, courteous, very professional, good walk to get to the central attractions, but underground trains just 200 mts away just a couple of stops and you are in the vibrate city with shops,street music, street entertainers, and the famous sites. Advantages for the hotel it is on the edge... More 

Thank stirlandd
North Yorkshire
Level Contributor
4 reviews
Reviewed 2 weeks ago

We stayed here for 3 nights in November. We had a great stay, really friendly staff. Good choice at breakfast and had dinner in the hotel one evening excellent well cooked food. Hotel is clean, comfy bed. Lovely walk into the centre of the city. We will definitely be back

Thank Nursestravels
Tel Aviv District, Israel
1 review
Reviewed 3 weeks ago

Special hotel clean, modern professional team dedicated nice comfortable new rooms with everything properly cleaned twice a day recommended hotel rooms just one night and we arrived it was raining man approached us at the door and escorted us with umbrellas into the hotel it was really exciting

Review collected in partnership with Barcelo Hotels & Resorts

Thank Benartzi
Dublin, Ireland
1 review
Reviewed 4 weeks ago

We stayed at the hotel for 3 nights - Although the room was a bit small, the quality and comfort more than made up for it. The location was a little out of the way with regards to the city centre but the metro is a very short walk (5mins) The bar area is great with amazing cocktails ( Whiskey... More 

Review collected in partnership with Barcelo Hotels & Resorts

Thank mok38
Peterborough, United Kingdom
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 October 2016

Hotel rooms are very clean and spacious. Situated within walking distance of the centre - about 20 minutes. Fabulous rain forest style shower! We did order hair straighteners on the Friday we arrived but they weren't available until the following day, which was fine in the end.

BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear KTSAFC, First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for sharing your impressions in Tripadvisor. We are really pleased to read that our facilities, services and location were in accordance with your expectations and that you enyojed your stay at Barceló Emperatriz.... More 

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Restaurante Mutis
Restaurante Mutis
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Barcelo Emperatriz

Address: Calle Lopez de Hoyos 4, 28006 Madrid, Spain (Formerly Hesperia Emperatriz)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $176 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Barcelo Emperatriz 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid
Hotel Style:
#8 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Emperatriz staff and other travellers.
4 questions
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Questions? Get answers from Barcelo Emperatriz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the 5th floor: it was very good”
 of 5 bubbles 389cl_liar, 7 Oct 2016 | Read review
“No noise in any rooms as not situated on a main road”
 of 5 bubbles 885wendyr, 23 Sep 2016 | Read review
“The higher the better”
 of 5 bubbles GWHAM, 22 Sep 2016 | Read review
“We stated on 5th floor, was very quiet”
 of 5 bubbles L2562YZjamesb, 3 Jul 2016 | Read review
“Think best is 8th floor. Ours 7th w/ street view & balcony. Would again. We looked @ inner room & was small/dark. Get what you pay for!”
 of 5 bubbles samsungr700, 15 Jun 2016 | Read review
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