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Eurostars Madrid Tower

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#85 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Eurostars Madrid Tower
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2,004 Reviews from our TripAdvisor Community

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Showing 580: English reviews
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Charlotte, North Carolina
Reviewed yesterday NEWvia mobile

Really nice property. Very modern hotel. Really spacious and cozy room. Staff was very attentive to our needs during our short stay, although what we didn't understand was the fact that we were asked to pay to use the pool? Since When does a 5 stars hotel charges you to use the pool?.

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Helpful?
Thank Cesar_Fiestas
Cologne, Germany
Reviewed 5 days ago NEWvia mobile

Worst service ever! Cancelation of an extra night wasn't possible online. Called them and they told me booking department is already closed but I can do it on arrival. Woman at the registration desk told me on arrival: we will take care about it. Next morning during checkout: oh that's not possible. Last time I stayed here!

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Helpful?
Thank Mathias R
Direccion_EMT, Director de Recepción at Eurostars Madrid Tower, responded to this review

Dear Mathias, I would like to thank you for taking the time to share with us your experience. I had the time to share your issues with the staff and we will do our best to make sure this does not happen again. I would like to share our email to deal with this sittuation and make sure we do...

Reviewed 1 week ago via mobile

Hotel which is located in the business district. It is massive and extremely well run. The staff I found were always very helpful, and even gave great recommendations for places to eat. Its a reasonable base to explore madrid and also quite easy to get to the airport. We got room service on one occasion which we enjoyed. Simple menu...

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Helpful?
Thank habarts
Direccion_EMT, Director de Recepción at Eurostars Madrid Tower, responded to this review

Dear Mr Habarts, I would like to personally thank you so much for sharing with us and the community your experience. I must confess that I have been working with my new team just about 2 months, but comments like yours makes me proud about the incredible human team we have and how much we enjoy and work together to...

Singapore, Singapore
Reviewed 2 weeks ago

Check in was a breeze and the given that the Cuatro Torres compound was a wind catchment area from the Sierra Mountains, the elevator ride somehow always had a whooshing sound as it arrived down to the ground floor. So that marks your standard introduction to this darkly colored hotel. Having stayed a few times, one always find the rooms,...

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Helpful?
Thank gavinng2015
Direccion_EMT, Director de Recepción at Eurostars Madrid Tower, responded to this review

Dear Gavin, Thank you for taking the time to share with us and the community your past experience. What else can I say that you have not mentioned about what we are? What I can say is that we are pleased to have guests that are able to recognise the hard work, the good service and a realistic idea about...

Reviewed 2 weeks ago

Was at the Eurostar in late March for 3 nights on business. Hotel has great location and service. Easy 6euro cab ride to shopping center/restaurants etc. Breakfast buffet was great and gym was excellent. Good equipment and clean. Services and hotel staff were very professional and helpful.

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Helpful?
Thank Shirley S
Direccion_EMT, Director de Recepción at Eurostars Madrid Tower, responded to this review

Dear Shirley, I would like to personally thank you for taking the time to share with us your past experience. It is an absolute pleasure to learn that you have trully enjoyed our facilites and the service kindly provided. I can speak on behalf of the team when I say that we are looking forward to welcome you back soon....

Reviewed 2 weeks ago via mobile

I stayed 9 days at this hotel. They checked us in really fast, we had 2 rooms one room on the 20th floor and one at 22th floor. The room was a pleasant open space which was well appointed, with floor to ceiling windows offering an excellent view of the city. The rooms were lovely - very modern and spacious...

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Helpful?
Thank Luana K
Direccion_EMT, Director de Recepción at Eurostars Madrid Tower, responded to this review

Dear Luana, Firstly, I would like to thank you for taking the time to share with us your experience, it is an absolute pleasure for us to learn from our guests their thoughts so we can improve and create even better experiences. I am pleased to learn that you have overall enjoyed your stay with us and I would like...

London
Reviewed 4 weeks ago via mobile

After a break of more than a year I returned to Eurostars. It's still a quality hotel! Rooms very quiet and modern, breakfast nice (tho not as great as I'd remembered). I ordered room service for dinner one night - steak accompanied with a Rioja. Delicious and steak cooked to perfection (medium rare) and seasoned expertly. If I'm lucky enough...

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Helpful?
Thank Rachel7890
Direccion_EMT, Director de Recepción at Eurostars Madrid Tower, responded to this review

Dear Rachel, We are thrilled you had a fantastic time with us and look forward to hosting you again in the not too distant future. Best regards, Luis Lissen

Paris, France
Reviewed 4 weeks ago via mobile

I stayed at Eurostars Madrid Tower while attending some business meetings in Madrid. By far the best hotel I have been to in this city. Not centrally located but easy access to the airport and near enough to downtown to warrant a stay here. The lobby is very impressive ... chic and uber trendy. The bedrooms don't disappoint either... very...

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Helpful?
Thank Jamie K
Direccion_EMT, Director de Recepción at Eurostars Madrid Tower, responded to this review

Dear Jamie, We are thrilled you had a fantastic time with us and we look forward to hosting you again in the not too distant future. Best regards, Luis Lissen

Reviewed 16 March 2017 via mobile

On the 28th floor we had a pre-dinner cocktail and then dinner. Everything was very good and serve robber high standards . Dessert was also very good !The view of Madrid was amazing. I would recommend the experience !!!

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Helpful?
Thank Marco B
Bromsgrove, United Kingdom
Reviewed 11 March 2017

We arrived in Madrid on a steaming hot August afternoon, it was in the low 40's.It is not the first time we have ended up in Madrid in August but this felt hotter. The Madrid tower was an overnight stop before moving on with the rest of our holiday. On the outer edges of the city, in the Cuatro Torres...

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1Thank mobile_mackem

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
That is the Eurostars Madrid Tower, an acclaimed, prestigious hotel created for clients who love exclusivity. The height makes us unique: the Eurostars Madrid Tower occupies the first 31 floors of the imposing 236-metre-tall SyV Tower. The SyV Tower was designed by the prestigious architecture studio R&AS run by Carlos Rubio and Enrique Alvarez-Sala and is part of the latest architectural, urban planning and business symbol of Madrid, the Cuatro Torres Business Area, which is also the home of the International Convention Centre of the City of Madrid (CICCM). Enjoy the spectacular views afforded by the Eurostars Madrid Tower, spanning 360 degrees from the mountains to Plaza Mayor. The majority of the hotel's quarters (rooms, Volvoreta restaurant, Spa & Health Club and numerous meeting rooms) are veritable lookout points over the city. ... more   less 

Additional Information about Eurostars Madrid Tower

Address: Paseo Castellana 259 B | Cuatro Torres Business Area, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $138 - $714 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eurostars Madrid Tower 5*
Number of rooms: 473
Reservation Options:
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Also Known As:
Eurostars Madrid Tower Hotel Madrid
Eurostars Madrid Hotel
Eurostars Hotel Madrid
Hotel Style:
#6 Spa Hotel in Madrid
#27 Business Hotel in Madrid
#49 Romantic Hotel in Madrid
#64 Luxury Hotel in Madrid
#69 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Eurostars Madrid Tower staff and other travellers.
21 questions
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Atlanta, Georgia
over a year ago
Los Angeles, California
Madrid, Spain
over a year ago

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Questions? Get answers from Eurostars Madrid Tower staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask the front desk for a higher floor.”
gavinng2015, 10 Apr 2017 | Read review
“High floors have a nice view of the city but I always forget about the vertigo!”
  • Only mirror in the room.
CherylK532, 25 Jan 2017 | Read review
“Stayed on 12th floor but any room is a great room”
gormysta, 30 Nov 2016 | Read review
“Above the 25th floor so you can see all of Madrid”
, 22 Nov 2016 | Read review
“you get a good view from the 26th floor at least.”
_str_ns, 14 Nov 2016 | Read review
5 of 5