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4.0
#7 of 38 hotels in Valladolid
Location
Cleanliness
Service
Value
AC Hotel Palacio de Santa Ana is an excellent choice for travellers visiting Valladolid, offering a romantic environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as a flat screen TV, air conditioning, and a minibar, and guests can go online with free wifi offered by the hotel.
AC Hotel Palacio de Santa Ana features 24 hour front desk, a concierge, and room service, to help make your stay more enjoyable. The property also boasts a pool and a lounge. If you are driving to AC Hotel Palacio de Santa Ana, free parking is available.
Close to some of Valladolid's most popular landmarks, such as Estacion de tren del Campo Grande de Valladolid (2.1 mi) and Casa de Cervantes (2.5 mi), AC Hotel Palacio de Santa Ana is a great destination for tourists.
While you’re here, be sure to check out some of the steakhouses, including La Parrilla de San Lorenzo, VINOTINTO, and Restaurante El Figón de Recoletos, all of which are a short distance from AC Hotel Palacio de Santa Ana.
Should time allow, Iglesia Penitencial de la Vera Cruz is a popular attraction that is within walking distance.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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I recently stayed four nights for a business function in Valladolid and found the hotel to be a very pleasant experience.
Rooms are surprisingly large and comfortable (I stayed in Room 11 on the ground floor equipped with two single beds) but are a little spartan with wooden flooring and light coloured walls. Sleep quality was good.
The bathroom is large with bath tub, bidet and double sink but no separate shower. The room had no view to speak of overlooking scrub and lawn.
As if often the case in Spain there are no tea and coffee making facilities in the room but what is sadly lacking and a pre requisite for a hotel claiming to be five star is an in room safe. That has prevented me from awarding a five star rating and I would have expected a safe in a Marriott property. .
The hotel is some way from the historic centre of Valladolid so maybe not ideal for tourists as there is nothing of interest in the vicinity and you need to order a taxi to go to the city. It was, however, ideal for a business trip or conference.
The gym and small indoor swimming pool were open and breakfast was quite nice albeit with no variation on a daily basis. I ate one night in the restaurant which was very good and good value for money.
Staff throughout the stay were charming and spoke enough English for overseas travellers and I would certainly stay again..
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Rooms overlooking the river have better outlook
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Looking at the photos one expects the hotel to be in a meadow, however it is in a busy suburb of Valladolid near a huge shopping center. Don't know when they took the pictures but the area is very different from the photos, and although it is very convenient to the highway the GPS takes you around and around, so not very easy to find, specially since you are looking for a bucolic setting.
The rooms are spacious and so are the bathrooms but the first room we were offered had a bad odor so we changed to another room and this one had a bad smell as well, although not as bad as the first one. It smelled like sewage but the smell did not came from the bathrooms. Strange.
The rooms are dark, the public areas are dark, everything is dark. The only bright spot is their service;the staff is very helpful and pleasant.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUIS MARTINEZ-IÑIGUEZ BLASCO, General Manager at Ac Hotel Palacio De Santa Ana
Responded 23 Oct 2023
Dear customer, Thank you for choosing to stay at the AC Hotel Palacio de Santa Ana and providing your honest feedback that are always beneficial for our daily improvement. Providing the highest level of hospitality is our number one priority and we sincerely apologize for the incidents in your stay experience, falling short of meeting your expectations. About the situation, The AC Hotel Palacio de Santa Ana is a Los Jerónimos Monastery form the 18Th century. Hotel stays to 3 miles from The Plaza Mayor of Valladolid let us to enjoy a special building with a great cover cloister and a six thousand square meters next to the Pisuerga River and it is located in a residential area on the outskirts of Valladolid. Normally clients have no problem finding the hotel with the GPS, although it is true that it cannot be seen directly from the main road, so it is indicated how to enter from it. We are sorry that the decoration was not to your liking, due to the hotel is located in an old monastery, its decoration seeks to take us back to that time, including the lights; instead of white light, the entire establishment is decorated with warm light. On the other hand, our maintenance department is checking the rooms to see what could have happened with the smell in the room. These days it rained a lot and that may be the reason why this happened. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Valladolid and to apologize personally. Thank you very much for everything. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here on our way to Madrid. We were giving the suite and it was very nice with everything new and modern. However the outlets were placed in weird places and absent in the places were needed such as end tables. Breakfast was one of the best we had so far in Spain. The location does not offer much in terms of walking just tow houses
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I find it hard to associate this hotel as part of the Marriot group. Our one night experience was terrible to say the least . I’ll start with the room . 1. So hot that the air conditioning , not working so couldn’t reduce the temperature 2. The shower gel dispenser was empty 3. TV wouldn’t work 4. Wallpaper coming off all around the room 5. Bed uncomfortable and creaky any movement by one woke the other.
Restruant 1. Service for drinks was really poor both before and during the meal 2. Couldn’t provide cocktails as per menu 3. Restruant not available due to a function the following day so not what we expected . 4. Waited 45 mins for dinner plates to be removed and left in the end as we were not asked if we required a dessert . 5. Understaffed hence lack of attention . 6. Breakfast , we ordered eggs Benedict and when they arrived both were stone cold and inedible . 7. The buffet bar also had cold dry sandwiches on offer , if you dared that is . So all in all not a good representation for a Marriot hotel
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:The hotel to be avoided
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUIS MARTINEZ-IÑIGUEZ BLASCO, General Manager at Ac Hotel Palacio De Santa Ana
Responded 21 Mar 2024
Dear customer, Thank you for choosing to stay at the AC Hotel Palacio de Santa Ana and providing your honest feedback that are always beneficial for our daily improvement. Providing the highest level of hospitality is our number one priority and we sincerely apologize for the incidents in your stay experience, falling short of meeting your expectations. Therefore, and thanks to your comments, as a teachable moment, we have shared your feedback and we have already hard working with the appropriate hotel team to look responsibilities, to ensure the necessary guidelines are in place and to prevent it doesn’t happen again in the future. Apologies for what happened in your stay about the restaurant experience, having events at the hotel should not have affected the development of your stay. On the other hand, our maintenance department reviews all room defects and tries to repair them, but we understand that there are things that require more in-depth repair. The hotel has been around for more than 20 years and of course things can break down. We would like to inform you that we are already studying the possibility of carrying out a renovation to improve all the facilities, including the rooms. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Valladolid and to apologize personally. Thank you very much for everything.
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This hotel is lacking in everything. The rooms are bare bones, without any charm or decor, not even a picture on the wall. There are no interesting views and nowhere to plug in your phone at the bedside. Dinner at the restaurant was inedible. The breakfast buffet was ok, similar to others in the area. The elevator holds no more than 3 people at a time due to a weight limit. Avoid this hotel if possible. Stay somewhere in town in Valladolid.
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Date of stay: October 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUIS MARTINEZ-IÑIGUEZ BLASCO, Director General at Ac Hotel Palacio De Santa Ana
Responded 27 Oct 2021
Dear customer, Thank you for choosing to stay at the AC Hotel Palacio de Santa Ana and providing your honest feedback that are always beneficial for our daily improvement. Providing the highest level of hospitality is our number one priority and we sincerely apologize for the incidents in your stay experience, falling short of meeting your expectations. In any case, there are a plug under the table next to the bed and some others under the table next to the TV. Either there aren’t a three peolple limit for lifts, the limit for number of people is because of the COVID-19 and the limit on lifts is about 630Kg, (about eight people). Therefore, and thanks to your comments, as a teachable moment, we have shared your feedback and we have already hard working with the appropriate hotel team to look responsibilities, to ensure the necessary guidelines are in place and to prevent it doesn’t happen again in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Valladolid and to apologize personally. Thank you very much for everything. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I selected this hotel through Bonvoy app as I was driving from Lisbon to Munich. I had somehow low expectations however it turned out to be a very good stay. I liked the style of the hotel. The room was on the second floor. The bed was comfortable, the room was overall very clean and quiet. I was so tired and I had a good sleep. My only minor complaint is that the restaurant opening hours were quite late and there was nothing to eat around 18:00 other than room service. After waiting a while I was offered a burger from the room service menu, which was by the way very good. However I would prefer to have a decent meal at the restaurant if it was open earlier. Breakfast was very good.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I came to the city to company our daughter for her school exchange. Although the hotel is not in the Valladolid center, it was really easy to get to downtown and to the university residences. Th staff at the AC Hotel Palacio de Santa Ana always were with an smile and ready to help in everything required,
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Date of stay: February 2023Trip type: Travelled with family
Room Tip:If you decide not to rent a car and move around in taxis, the suggestion is to plan ahead your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have been there before during Covid but this time was much better. I really had a great room and the service was very kind, specially the guy doing the mornings at reception, really kind. The room was very clean, spacious and comfortable. Will be back.
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Date of stay: April 2021Trip type: Travelled on business
Room Tip:Go for the deluxe rooms facing the river, they are worth the difference
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is not a bad hotel but it does not deserve 5 stars. It deserves 4 at best. The pillows are worthy of a 3 star hotel, the rooms are not sound proof enough and the amenities are almost non existing, not even a laundry plastic bag... Maybe it's because of the Covid situation but it still costs the usual price, I therefore expect the usual service. The good thing was the people at reception, extremely kind and efficient. The building itself is beautiful and looks 5 stars.
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Date of stay: July 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUIS MARTINEZ-IÑIGUEZ BLASCO, General Manager at Ac Hotel Palacio De Santa Ana
Responded 18 July 2020
Dear customer, Thank you for choosing to stay at the AC Hotel Palacio de Santa Ana and providing your honest feedback that are always beneficial for our daily improvement. Providing the highest level of hospitality is our number one priority and we sincerely apologize for the incidents in your stay experience, falling short of meeting your expectations. Yes, as tou said, because of COVID19, we are gradually adapting our situation from an operational hotel for essential services to the new actual situation. It is a process that we must carry out with care and we feel the inconvenience that this could cause them. It is planned that at the beginning of August we will begin to open spaces and increase services. Apologize for this situation that is being complicated for everyone. Therefore, and thanks to your comments, as a teachable moment, we have shared your feedback and we have already hard working with the appropriate hotel team to look responsibilities, to ensure the necessary guidelines are in place and to prevent it doesn’t happen again in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Valladolid and to apologize personally. Thank you very much for everything. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a shame this was just a stop gap on a road trip to Portugal... Lovely rooms. Staff brilliant.. Will go back again someday... Had a lovely meal there to. The glass roof over central courtyard is amazing..
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don´t worry, there is no problem with this.
You must send an e-mail to the hotel asking for the crib and including your book number. Thank you very much!
El aire acondicionado y la calefacción funcionan perfectamente , sin ruido. En las habitaciones que nos alojamos del ala reformada son muy silenciosas y bien aisladas.
En la habitación nuestra las vistas eran a un jardín.Era un segundo piso y muy tranquila.La ventana era de madera y de cristal doble,no cerraba muy bien pero no se oia ningún ruido.
There are more places to choose from in the Valladolid area.
PRICE RANGE
AU$190 - AU$330 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels valladolid, ac hotel valladolid
LOCATION
SpainCastile and LeonProvince of ValladolidValladolid
NUMBER OF ROOMS
102
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Are there any historical sites close to Ac Hotel Palacio De Santa Ana?
Many travellers enjoy visiting Plaza Mayor de Valladolid (4.2 km), Casa de Cervantes (4.0 km), and museo del Monasterio de san Joaquin y santa Ana (4.0 km).
