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diverhotel Tenerife Spa & Garden

Booking.comUSD 102*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 110*
USD 102*
USD 110*
USD 102*
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diverhotel Tenerife Spa & Garden
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1,084 Reviews from our TripAdvisor Community

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Showing 242: English reviews
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Swansea, United Kingdom
Reviewed 6 days ago NEWvia mobile

Booked a sea view room, and when we got to the hotel it was bad enough that the receptionist spoke very little English, but when we got to the room it was so outdated. Holes in the door, holes in the sofa that came with the room, the bed was awful and the wardrobe, we were also told we would...

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Thank CCMM1771
Reviewed 4 weeks ago via mobile

Very poor quality treated like second class citizen. Cocktails if you were paying were beautifully presented but as all inclusive they had no fruit or decoration nothing like the picture on the bar. Pina colada was a slushy from a machine. Food was a let down i.e. fruit cocktail from a tin with bits of fresh melon thrown in. Left...

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Helpful?
Thank Erica J
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all what it could have been. About the buffet food, every meal (breakfast, lunch and dinner) is supervised by the Head Chef, and the menus are consistent throughout the hotel chain. “Diver” menus have meat and...

Reading, United Kingdom
Reviewed 4 weeks ago

The hotel does not really cater for English guests, so I suggest you brush up on your Spanish. The free WiFi was actually only for 1 hour a day in reception, very disappointed in this day and age, but they will charge €20 per device for wifi. I paid extra for a poolside balcony, but was then told we could...

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Helpful?
Thank Paul J
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences. With respect to the incident regarding the Internet connection, there is one hour free of Internet connection at the reception area every day. In addtion, all ou guests can order the Premium card to get...

Reviewed 5 April 2017 via mobile

Had a lovely stay at Diverhotel very clean, beautiful pool and the breakfast was superb with lots of choices. Very friendly helpful staff particularly in reception. The main stayers are elderly Germans who tend to keep themselves to themselves but I felt entertainment was geared to cater for them and not a younger generation. To walk to the main town...

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Helpful?
Thank Noaksey1
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences. Our ultimate aim is to give our guests even greater comfort than they may find AT HOME. We will bear your impressions in mind and we will work in improving the marked points in order...

Reviewed 30 March 2017 via mobile

Visited with my wife, I'm 36, wife is 27 Bad points- Hotel is quite dated, broken fountains, worn furniture, balcony peeling etc. Vending machine thinks it's okay to charge €2 for a Kit Kat. Makes me want to unplug it and drag it into the pool! Hotel is around 90% Germans who are on 45-80 years old. The TV reflects...

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Helpful?
Thank Steven M
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences. Concerning your comment about the lack of the hotel renovation and reform, we would like to inform you that in spite of the fact that the hotel has already many years, we are in a...

Reviewed 24 March 2017 via mobile

Lovely hotel! Situated on the hills overlooking the sea as you walk into the hotel. We were, what I'd deem, at the back of the hotel and we had the pleasure of watching the clouds roll of the mountain, it was beautiful. Unfortunately the scenery was the only aspect of the holiday we can talk about that doesn't upset and...

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Helpful?
Thank Rikki M
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all what it could have been. I would like to inform you that we have four different principal tourist markets, , Spanish , German, English and French but we have also a consideration increase of ,...

Madrid, Madrid, Spain
Reviewed 22 March 2017

A bit of a cynical title but none the less you should be aware that this is a primarily German tourist locale especially in the March April time frame. The hotel strives to cover all nationalities and does so well. We travelled as a family of spanish/irish and therefore spoke two of the generally supported languages in the hotel. The...

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Helpful?
2Thank Eugene B
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thank you very much for your review as it is the best way to improve the quality of our service and know your perception of our product and even more important, the quality and kindness of our service. Concerning your comment that our hotel in more adapted to German tourists I would like to inform you, we have...

Reviewed 18 March 2017 via mobile

I came here with my youngest child, last minute get away. I must say the hotel and staff are great I had no faults .... usually I don't like the food when going in all inclusive bit I thought it was great , regret not goin all inclusive as I had to pay each evening. Deffo go inclusive it's worth...

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1Thank xxxrachy26xxx
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers . We are pleased that you enjoyed your stay and our staff took care of your needs. We hope to have you as our guests again. Regards, M. Carmen Diaz General Manager.

Dudley, United Kingdom
Reviewed 10 March 2017

A warm welcome awaited us , very concise info given regarding the local area and the free shuttle into the town from a spanish chap who's English was excellent,so glad as our spanish is almost non existent . Our room was clean maybe a little dated but did us just fine, had a view of the sea from our balcony,...

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Helpful?
Thank Lisa P
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers We are pleased that you enjoyed your stay and our staff took care of your needs. Regadring your comment about the German clientele ere no so courteous, I would like to let you know that we have different tourist markets which sometimes produces problems...

Rome, Italy
Reviewed 23 February 2017

Fantastic hotel for the many services it offers: there is also inside a tour operator to book excursions and it is relatively easy to park for free. Great buffet breakfast. Standard rooms are very big with terrace and a fully equipped bathroom (also with tub and bidet!), very comfortable but basic. Wifi is free only 1 h per day and...

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Helpful?
Thank Marc P
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers. We are pleased that you enjoyed your stay and were satisfied with our service. We would be pleased to welcome you back at our hotel. Regards, M ª Carmen Diaz General Manager

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Double Standard Room with Teide View (39)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Meeting Rooms
Official Description (provided by the hotel)
diverhotel Tenerife Spa & Garden is located in a quiet and luxurious residential area of Puerto de la Cruz, very close to the Botanical Gardens and 2 miles from the artificial lake and swimming pools at the Martiánez complex. It is surrounded by a spectacular tropical garden of 3.7 acres and it offers stunning views of the Teide, the Orotava Valley and the ocean. ... more   less 

Additional Information about diverhotel Tenerife Spa & Garden

Address: Calle Guerrero, 14 | Urbanizacion El Durazno, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $75 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — diverhotel Tenerife Spa & Garden 4*
Number of rooms: 248
Reservation Options:
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa & Garden Puerto De La Cruz
Hotel Style:
#4 Spa Hotel in Puerto de la Cruz
#18 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from diverhotel Tenerife Spa & Garden staff and other travellers.
112 questions
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Questions? Get answers from diverhotel Tenerife Spa & Garden staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Learn Spanish, get earplugs for noise at night”
  • When i tried to put this back in the wall I received an electric shock
E8586MLpaulj, 20 Apr 2017 | Read review
“People from upper floors were using our terrace as an ash tray. These were the themed childrens rooms so be aware.”
EugeneB974, 21 Mar 2017 | Read review
“Mainly twins, confirm with hotel if you require double”
931lisap, 9 Mar 2017 | Read review
“Best view, good facilities”
KavehB, 15 Feb 2017 | Read review
“Request a room with view of Mount Teide. Poolside rooms have built in Jacuzzis and a patio leading out onto the pool.”
Carly1907, 1 Nov 2016 | Read review
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Prices are for 1 room, 2 adults
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