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Hotel Puerto Palace

Traveller (644)
Room & Suite (292)
Pool & Beach (137)
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C/. Dr. Celestino Cobiella Zaera, 2, 38400 Puerto de la Cruz, Tenerife Spain See on map
Name/address in local language
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
4 Star accommodation
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4 Nov.5 Nov.
1 room, 2 adults, 0 children
Standard Room
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The Hotel Puerto Palace has 314 air-conditioned rooms (Junior/Family Suites, Doubles and Singles), air-conditioning with balconies, private bathrooms with hairdryers, telephones, Satellite TV with an More extensive assortment of international channels, mini -fridge, safety deposit boxes (fee). Air-conditioned public areas with three panoramic elevators. 24-hour reception service. Three meal buffet restaurant (breakfast, lunch & dinner). Panoramic terraces and gardens for relaxing, heated swimming pools, water fall, Jacuzzis and a children’s pool. Gym (fee), tennis courts (fee) & massage parlour (fee) and complimentary mini-golf and volleyball. Less
Hotel class
Hotel Amenities
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Air Conditioning
Banquet Room
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Hotel class
Hotel Style
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Number of rooms
Price range
USD 74 - USD 104 (Based on Average Rates for a Standard Room)
Also Known As
Puerto Palace De La Cruz
Hotel Puerto Palace Puerto De La Cruz, Tenerife
Spain > Canary Islands > Tenerife > Puerto de la Cruz
Full view
76Somewhat walkable
Grade: 76 out of 100
352Restaurantswithin 0.5 km
67Attractionswithin 0.5 km
Traveller (644)
Room & Suite (292)
Pool & Beach (137)
Dining (60)
Amenities (51)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Reviews (914)
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All reviews naturist area pool area excellent pool town centre toilet flush german tastes salad huge bed half board average hotel euros per week nightly entertainment la cruz plenty of sun loungers free bus roof terrace hot and cold food
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1 - 5 of 183 reviews
Reviewed 1 week ago via mobile

Was really surprised at how lovely the grounds of the hotel were, lovely pools surrounded by trees and lovely flowers, jacuzzis, always plenty of loungers and lots of places to sit away from the pool too. Activities such as mini golf, table tennis, tennis and...More

Thank 111paulac
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 1 week ago

Dear Guest, Thank you for taking the time to review our hotel and give us your feedback. We are very happy to hear that you enjoyed your stay with us and that you found the room to be spacious and our staff to be friendly...More

Reviewed 4 August 2018 via mobile

First of all, the pools and the garden are incredible, the room was always clean, but that's all. The food was average, the staff at the bar really did not know what's going on, sometimes they made the cocktails so strong that we could not...More

Thank LillaK123
Response from Mark M, General Manager at Hotel Puerto PalaceResponded 22 August 2018

Dear Lilla K, Thank you for your recent stay with us and for taking the time to share your experience. Please accept my sincerest apologies for falling short of your expectations. Feedback like yours is very important to us, as it allows us to monitor...More

Reviewed 9 July 2018

Just got back from another 2 weeks holiday at this fantastic hotel. The management and staff are excellent nothing is two much trouble. The food in the restaurant is varied and caters for all my dietary requirements. This is important for me has I have...More

Thank Marcia S
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 2 August 2018

Dear Clients, We are very happy to know that you enjoyed your stay at the Hotel Puerto Palace and thank you for sharing your experience on Trip Advisor Your opinion is very important to us and helps us to improve our services, It would be...More

Reviewed 18 March 2018

We were impressed by the pool and gardens of this hotel on a previous visit to Puerto de la Cruz and so thought it was some where we would like to stay. The clientele is 95% German but we did not experience any negative attitude...More

6  Thank winter999traveler
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 12 April 2018

Dear Clients First of all, I must kindly ask you to accept my apologies for not been able to satisfy your expectations. Our client's satisfaction is always our main priority, it is very disappointing for us to know that you did not enjoy your stay...More

Reviewed 17 March 2018

Since our original review in September 2016, we have returned to this hotel 4 times. Our last experience was from Christmas Eve for 4 days. We were not disappointed. The hotel itself continues to impress, with friendly staff in all areas, superb cleanliness, and excellent...More

2  Thank mike s
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 12 April 2018

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

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Questions & Answers
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Gillian S
23 October 2017|
AnswerShow all 3 answers
Response from itsnoemis | Reviewed this property |
I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I... More
Gillian S
15 July 2017|
AnswerShow all 2 answers
Response from Normanta | Reviewed this property |
Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
Room Tips
"There are room facing the swimming pools. This is my favourite view. You can also see mount teidi on a..."
9 Jul. 2018
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"If you can get one, it is worth paying the extra for a sea view, as not only the view, but less traffic..."
17 Mar. 2018
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"Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
12 Jan. 2018
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"Pool view room was excellent. Sea view may have a little more road noise."
11 Jan. 2018
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