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4.0
#6 of 76 hotels in Puerto de la Cruz
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel Puerto Palace welcomes guests to 314 air-conditioned guestrooms (Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, and a safety deposit box. The panoramic gardens and terraces invite guests to relax while enjoying 2 swimming pools, one with a waterfall, 2 whirlpools and a children’s pool. Amenities include three panoramic elevators, free Wifi throughout the property, mini-golf, table tennis, volleyball, tennis, basketball, volleyball, petanque, children play area, and a naturalist roof top terrace with its own pool and whirlpool. For an additional charge guests can enjoy the Puerto Palace Gym, Massage Parlour and the Pilatus Studio. Dining and entertainment options include the buffet restaurant for breakfast and dinner, as well as the hotel bar and lounge which features evening live music and live shows. At the Hotel Puerto Palace we’ve redefined meetings and events by providing 6 flexible indoor meeting venues totaling over 600 m2 which we will adapt to your specific needs. For a more relaxed setting we also offer a number of outdoor spaces which draw on the natural beauty of the north of Tenerife. Whether welcoming 16 or 600 of your colleagues for a wedding, conference or convention, we offer the space and amenities needed to pull off your fantastic event. Plan your next event with us and discover our award-winning guest-friendly service which will cater to your every need.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Hotel Puerto Palace delights guests with its well-maintained pools, picturesque gardens, and an array of amenities, although the cooler pool temperatures and extra charges for certain services have been mentioned. While the location offers serene views, the hotel's remote setting may challenge those looking to explore local attractions.
Accommodation cleanliness and comfort are consistently commended, despite some noise complaints and a desire for more contemporary conveniences. The inviting atmosphere and nightly entertainment, alongside the commendable service from a friendly staff, contribute to the hotel's charm, even as some guests cite sporadic service lapses.
Location
Secluded
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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Recently returned after spending two weeks in this absolutely wonderful hotel. It is a credit to both management and staff, who all manage to be unfailingly pleasant without being obsequious. How I don't know, considering how hard they work to ensure the comfort of all the guests. The hotel is spotlessly clean, including the rooms. Everything has been thought of regarding providing comfort for guests. I stayed bed and breakfast and the breakfast buffet choice was incredible. I can't imagine how anyone could complain as there really was plenty to suit everyone, no matter what your taste. The choice at dinner each evening was also excellent and represented such amazing value at 15 euro that I ended up eating in the hotel for eight nights of my stay, rather than eating out as I would usually do. Pool areas were a delight and a credit to the gardeners. A special mention to the peaceful naturist adult only roof top pool, which is a haven of peace with amazing views. I like to explore, so have never come across somewhere before that I can definitely say I will return to but will definitely be returning to Hotel Puerto Palace and stunningly beautiful Puerto de le Cruz. Many thanks to all the staff at the Hotel Puerto Palace for one of the best holidays I have ever experienced. No wonder so many guests return year after year.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Â You need a card obtainable free to guests from reception to access the roof top adult only...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 20 Feb 2024
Dear 898jocelynw, Thank you for choosing our the Hotel Puerto Palace for your recent stay in Tenerife and for taking the time to post your feedback on Tripadvisor. We are very pleased to know that you really enjoyed your stay. We look forward to your next visit. Sincerely, Mark Menzhausen
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We spent a week over new year at this hotel, enjoying great winter sun. The standard of rooms was good - comfortable and efficiently serviced. We had a sea view with a generous balcony, designed cleverly to maximise privacy. When we arrived, a bowl of fruit, some water and Cava were provided free in the room. Wifi was fine in our room and around the hotel, though it could be stronger in places. Only oddity was having to pay €17 for a code for the room safe, and paying for daily water though it is cheap in the hotel shop. The New Year's Eve gala, with a decent half lobster as part of a five course meal with wine and other non spirits included, was good value. Food in the buffet and half board was fine though not Riu standard - but good for what we paid. Bar area is extensive with entertainment in the usual Canaries style, and excellent value drinks. There is a good cafe and a nice Thai restaurant attached to the hotel too. Plenty of pool space including a quiet adults only upstairs terrace. The walk to the attractive town, with lots of good restaurants, is down hill but as others have said, a €4.20 taxi fare back or a very steep climb. Staff were generally very helpful too. Recommended for a relaxing break.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarkMPP, General Manager at Hotel Puerto Palace
Responded 31 Jan 2020
Dear bristolreviewer, Thank you for choosing to stay with us for your recent trip to Tenerife and for taking the time to share your feedback with us. It was our pleasure to welcome you and we hope to see you back again very soon. Best regards, Mark Menzhausen
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Stayed in a room with a pool view on the third floor for 8 nights and the views were great especially as we could also see Mount Tiede from our balcony.
The rooms were cleaned and towels changed daily, breakfast was served with plenty of seating inside and outside and was plentiful with cereals, fruit and yogurt, selection of cheeses and meats, breads and rolls and a hot platter which I think was German based, coffees and fruit juices
The hotel is up a steep hill with the stroll down to town being approx 20-30 minutes and a bit of a hike back, however the hotel puts on a bus which goes down and returns around 4 times a day or a good taxi service runs at around €5 dependent on time of day.
The pool was cold due to the time of year we went although there were 2 lovely warm Jacuzzis and there were plenty of sunbeds available during the day.
There was entertainment on each evening in the bar area and bar food is served upto 4pm with pizzas being available for the rest of the evening, there is a cafeteria and a Thai restaurant at the end of the hotel and lots of good bars and restaurants in town which we sampled as we were bed and breakfast only.
All in all we had a lovely weeks holiday, felt totally safe with covid 19 restrictions being adhered to in the hotel
Would have no hesitation in recommending
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 7 Jan 2022
Dear 779kathf, Thank you for taking the time to review your stay at the Hotel Puerto Palace on TripAdvisor. We are happy to read that you had a lovely stay and felt totally safe with our covid19 protocols at the hotel . We look forward to your return. Best regards, Mark Menzhausen
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Although we have not stayed in this hotel, we have been guests around the pool and pool bar.
There are 3 pools including a shallow children’s pool with adjacent playground. The main pool is free form, with a gentle slope with handrail. A circular deeper pool as well as 2 jacuzzis. There is plenty of sun beds with comfortable mattresses on varying areas around the pools, some in the comfortingly shade, as even in February the sun can be very hot mid afternoon.
The pool bar offer a range of hot and cold drinks, cakes and snacks. The pizzas were great. Prices were great value for money, and staff service second to none. As well as around the pool, there was also a shady terrace and adjoining lounge.
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Date of stay: February 2020
Value
Service
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Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 20 Feb 2020
Dear Richard A, Thank you for the great review of our Hotel Puerto Palace. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Mark Menzhausen
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The Puerto Palace offers excellent value. Comfortable, clean rooms, good food, lovely pools in landscaped gardens. All staff we met were helpful and friendly.
We were very close to awarding our stay 5 stars. A couple of minor improvements in the room would have made it perfect. Electric sockets - just two, one in the bathroom and the other by one side of the bed, more needed nowadays! Secondly there was no mirror in the bedroom, just one in the 'hall' outside the bathroom. Plenty of hangers, two big beds, nice balcony and very little noise from the corridor.
We chose a sea view room. If we returned we'd probably go for a mountain view. The sea view overlooks the tennis court making it very noisy when use.
There is the Municipal Market with a biggish supermarket just 7 minutes walk down the hill. The town centre and harbour are a 20 minute walk away.
Happy Hour from 1700 to 1800 is extremely popular, but the regular prices for a 4* hotel are very reasonable. Just 7 Euros for a litre of house red in the restaurant.
We were there in the 'off season'. The restaurant might feel a bit crowded and hectic in peak season. The excellent coffee machines at breakfast take their time, just four dispensing stations. No complaints about the food. Good choice with plenty of local dishes.
Do try and take at least one of the many tours on offer. Masca/Garachico is lovely day out with stunning scenery. If you are not with a tour group, we can recommend Informacion Turistica in Calle Cupido.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 17 Mar 2020
Dear thenorwells, Thank you for choosing to stay at the Hotel Puerto Palace and for taking the time to share your feedback on TripAdvisor. I am glad that you rated your stay as excellent value and that you found our rooms to be comfortable and clean, and that you enjoyed our gardens and pools. We hope to be able to welcome you back soon. Best regards, Mark Menzhausen
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I recently stayed at this hotel for a quick 4 night get away while visiting family in the U.K. Firstly, the flight out of Cardiff on Whizz was very good. I think I was really fortunate as all around me flights were being rescheduled and cancelled. We went out relatively on time and I found the service and crew to be very good. Its a long bus trip northward to Puerto de la Cruz out of Tenerife south. (Hour and a half to two hours) It was very late when I got to the hotel. Check in was swift and pleasant. My room was on the third floor. Lovely and large with a great view over the pool area and mountains in the distance. Huge bed and spotlessly clean. After a really long day of travelling, it was a pleasant surprise to find a bottle of bubbly chilling in the fridge!! I had the bed and breakfast option and the breakfast buffet was plentiful and varied. Eggs, bacon, potatoes, pancakes and lots of other options. The staff I encountered were all very pleasant but a big shout out to the room cleaning staff as they were unfailingly cheerful and always smiling. I had a really pleasant stay here. The only negative for me was the distance to town. I never did make it to the beach. It is quite a walk to town although the hotel does have a free bus that runs several times a day. The walk down is ok but the walk back can be a deal breaker if you have issues with mobility as its all uphill.
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 17 June 2022
Dear Taffcanada, Thank you for taking the time to review your stay at the Hotel Puerto Palace on TripAdvisor. We are happy to hear that you enjoyed your stay with us and look forward to your return. Best regards, Mark Menzhausen
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We booked this hotel on the strength of generally very positive reviews on Trip Advisor and we were very pleased that we did. The hotel is really nice, clean, spacious, lovely room and the staff were all lovely and very helpful. Great setting and the hot tubs were fun and one of the pools was heated sufficiently to encourage swimming in January. Very wide choice at breakfast and on the occasions we ate in the restaurant in the evening, l particularly enjoyed the wide choice of salads and was far too tempted by the desserts. There is a complimentary bus service into town but if you want to walk there, you can do so through Taoro Park which is beautiful and gives you a great view of the town. Musical entertainment every evening in the bar area and happy hour drinks from 5-6. The bar staff were delightful and very entertaining. Really happy with our week there and if we return to Puerto de la Cruz again, this would definitely be our first choice of where to stay.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 20 Feb 2020
Thank you very much for your great TripAdvisor review. We are very happy to read that you had a wonderful time during your recent stay with us and that we definitely would be your first choice of where to stay if and when you return to Tenerife. We look forward to welcoming you back soon to the Hotel Puerto Palace. Kind regards, Mark Menzhausen
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The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service.
The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited.
The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees.
The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean.
I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip:Â Plenty of street parking available in March. Breakfast is 7:30 to 10:30.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 31 Mar 2022
Dear Masud A, Thank you for reviewing your stay at the Hotel Puerto Palace on TripAdvisor. We are really pleased to hear that you enjoyed your stay with us and look forward to your return. Best regards, Mark Menzhausen
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I recently stayed at this hotel for a week on a half-board basis with my 12-year-old son. The hotel itself is impressive and immaculate, both inside and out. The pool area is excellent, with plenty of loungers and a great sun trap.
We stayed in room 265, a twin/double with views overlooking the tennis court, crazy golf, and the sea. The room was spotless but felt dated and wasn’t very soundproof. The balcony was spacious, but we didn’t use it much due to the constant smoke from neighboring rooms. While the AC was quiet and kept the room comfortably cool, the WiFi was so poor that the only reliable signal was in the bathroom, which needs improvement. The bathroom was large, featuring a shower, bath, and twin sinks, with no major complaints. The cleaning staff were good, though not exceptional.
The food was a major disappointment. My son ended up eating mostly chips and rice due to the limited options, and breakfast wasn’t much better. We even opted to dine outside the hotel occasionally. Additionally, it was frustrating to be charged €3.70 for a bottle of water with meals. The waiting staff were generally rude and unwelcoming.
Despite these issues, we had a great time overall. The hotel is within easy walking distance to town, which is vibrant with shops, restaurants, and cafes. If you enjoy ice cream, you're in for a treat!
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Â Use the nearby supermarkets to stock up on water. I thoroughly recommend a Mount Teide tour, it...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 20 Aug 2024
Dear squashedant, Thank you for taking the time to review your stay. We are happy to know that you found our hotel to be spotless and that you enjoyed your spacious balcony. We are disappointed to find out that you did not enjoy our varied and large selections on our breakfast and dinner buffet. We try to serve something for all tastes and apologize that we did not meet your expectations. We look forward to welcoming you back should your travels return you to Tenerife north. Best regards, Mark Menzhausen
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We did a midweek break here in July and noticed straightaway the hotel was impeccably clean and very quiet.
Location is fine. We went for Loro Parque mainly and it was a 15-20 minute walk, there is also a nice beach next to Loro Parque. Lots of people moan about the hills but presumably they are just very lazy.
No towels on sun beds, large pools with lots of sun beds around and 2 heated hot tubs. The only issue we had was other guests sitting in the hot tubs for hours on end. To give the lifeguard credit, he did ask them to move more than once but they just swapped with the the people in the other hot tub so it was a waste of time. There also seemed to be water aerobics, unfortunately this wasn’t advertised and we would have loved to have joined in which was a shame.
Breakfast was nice. Something a bit different everyday. Evening meal left a lot to be desired. Maybe we are just picky but it seemed a lot of random items rather than meals.
Can’t comment on the staff really, we didn’t have much interaction with them.
Bar prices aren’t bad and happy hour is 2 for 1 (5-6pm).
As above, the whole hotel is spotlessly clean. Our room was much nicer than we expected. We would stay again but unfortunately the hotel doesn’t do rooms for 4 so we will be looking elsewhere.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Menzhausen, General Manager at Hotel Puerto Palace
Responded 25 July 2022
Dear Rxo12, Thank you for your feedback regarding your recent stay at our hotel. It was our pleasure to have you stay with us and we can't wait to see you back soon. Sincerely, Mark Menzhausen
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There are more places to choose from in the Puerto de la Cruz area.
PRICE RANGE
AU$151 - AU$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel puerto palace, puerto palace de la cruz
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
314
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL PUERTO PALACE (AU$151) - 2024 Prices & Reviews (Puerto de la Cruz, Tenerife) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Hotel Puerto Palace
Which popular attractions are close to Hotel Puerto Palace?
Nearby attractions include Parque Taoro (0.3 km), The English Library Tenerife (0.3 km), and El Rastro del Mercado Municipal del Puerto de la Cruz (0.4 km).
