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Traveller (480)
Room & Suite (334)
Pool & Beach (40)
Overview
  • Excellent26%
  • Very good42%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“first floor”(31 reviews)
“mount teide”(37 reviews)
“salad”(42 reviews)
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (956)
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All reviewsfirst floormount teidesaladevening entertainmentmountain viewhalf boardorchid gardenmobility problemsbuffet stylesun loungersreception staffloro parquecorner roomlarge balconyrestaurant stafffriendly hotelrelaxing holiday
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281 - 285 of 529 reviews
Reviewed 21 December 2013

My wife and I went for two weeks in January 2013. We found the hotel very pleasant being only a short stroll from the town. The room was very clean and comfortable.All the staff we very pleasant and friendly. The food was exceptional with a...More

Thank jaguar123456
Response from KatiPelka, Director de Relaciones Públicas at Hotel El TopeResponded 26 December 2013

Dear guests, thank you ever so much for taking the time to write the review and for your very kind words. We are delighted to hear that you had a lovely and pleasant stay with us. Wishing you a happy and healthy new year and...More

Reviewed 13 December 2013

This was our ninth visit to El Tope Puerto De La Cruz and by far the worst. Everything we enjoyed about staying at this hotel has deteriorated to the point where we will probably look for alternative accomodation next time. The evening buffet was very...More

3  Thank Chazscaz
Response from KatiPelka, Public Relations Manager at Hotel El TopeResponded 24 December 2013

Dear guests, first of all thank you for taking the time for the detailed review. We are very sorry to hear of your disappointment and that we could meet your expectations this time. Please be assured that we take your evaluation seriously. We would be...More

Reviewed 12 December 2013

Firstly I would like to say that the only thing holding this hotel together is its staff, they are extremely good at their jobs and almost make up for the tired hotel they work for. We stayed from the 5th to the 12th November 2013....More

1  Thank Ian C
Response from KatiPelka, Public Relations Manager at Hotel El TopeResponded 23 December 2013

Dear guests, thank you very much for your detailed review. We are very sorry that this time in your opinion we were not able to keep our standard. Thank you for your critical remarks that will help us to improve our services. We are very...More

Reviewed 8 December 2013

Location to the town is very good - hotel is a bit dated but has very friendly smiley staff - food very good & lots of choice from the buffet, we asked to be moved to the rear of the hotel away from the road...More

Thank Pamela B
Response from KatiPelka, Director de Relaciones Públicas at Hotel El TopeResponded 23 December 2013

Dear guests, thank you very much for your positive review. We are delighted to be able to welcoming you again soon! Wishing you a happy festive season and a healthy year 2014 we remain until January with warm regards El Tope Team

Reviewed 29 November 2013

Mary and i have stayed at the el tope for the past 5 years and have always enjoyed the food,that they have served from the buffet, this however has changed, things have really gone down hill. the management are letting the staff down badly ,...More

2  Thank 0grassman12
Response from KatiPelka, Public Relations Manager at Hotel El TopeResponded 3 December 2013

Dear guests, thank you very much for taking the time to give us your feedback. We are very sorry for not having been able to keep our standards in your opinion. As we offer a buffet for breakfast and dinner there should always be dishes...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free Internet
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 61 - USD 118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Luxury Hotel in Puerto de la Cruz
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 61 - USD 118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Luxury Hotel in Puerto de la Cruz
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (480)
Room & Suite (334)
Pool & Beach (40)
Dining (29)
Amenities (30)
Business Centre & Event Rooms (3)
Questions & Answers
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Woody W
20 April 2018|
AnswerShow all 3 answers
Response from Hoteleltope | Property representative |
Good morning, Currently, the rooms in the annex building are being refurbished. The room types are Economy/Double without balcony that are 2 floors below Reception, or Double Standard with Balcony/Terrace that are 1 floor... More
0
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Woody W
20 April 2018|
AnswerShow all 2 answers
Response from Hoteleltope | Property representative |
Dear Woody W, Thank you for your questions. The all inclusive food, excepting lunch and snacks, is the same as for guests in Half board (buffet). In addition to that, you have a selection of local alcoholic and non-alcoholic... More
0
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rmgreen22
8 March 2018|
AnswerShow all 3 answers
Response from Hoteleltope | Property representative |
Dear rmgreen22, The South Airport is about 90Km from our hotel. A taxi costs about about 110,00 - 120,00€. There are also public busses or the option to reserve a private transfer in advance. Please email us for further... More
0
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Google Translation
Room Tips
"Rooms on the 1st floor seemed to have large balconies with sun beds"
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"Pool view rooms on the 1st floor have unusually deep balconies which get full sunlight in the mornings."
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"Never ask for the "standard" room, otherwise you get the wet hole room with no wifi and old..."
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"Rooms are big and clean,warm and family friendly and the cleaners does amazing job of always cleaning and..."
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