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Hotel Puerto de la Cruz

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Hotel Puerto de la Cruz
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933 Reviews from our TripAdvisor Community

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Showing 265: English reviews
Birmingham, United Kingdom
Reviewed 29 December 2016 via mobile

We are staying at the hotel now. We have a couple more days to go as yet my first opinion on arrival. Delayed flight so by the time we came out of the airport paid 120 euros in a taxi it would just have been refreshing to be offered a cup of tea. The night manager extremely helpful and polite...

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Helpful?
2Thank Lynne G
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Lynne G Thank you very much for sending us your feedback after your recent stay amongst us. We regret that some aspects have not been as positive as we would have liked but we appreciate you let us know as this represents the best tool for us to improve our services. Also thank you for choosing the Hotel Puerto...

Bridlington
Reviewed 24 December 2016 via mobile

We won't be staying here again! we came for our evening meal on the 3rd night off sitting in the same allocated seats....to be humilated by the restaurant manager basically telling us we were to early!! on our first night we changed the allocated time for the early sitting to be told we maybe will have a table for us...

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Helpful?
3Thank TracyBridlington
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear TracyBridlington, Thank you for sharing your opinion following your recent stay with us and we simply must apologize for what seems to be some misunderstanding concerning your table allocation after you changed to the early sitting. We are very sorry that you consider you were humiliated by our Head Waiter, in no way was this his intention, please accept...

Madrid, Spain
Reviewed 15 December 2016

Indeed, the staff is all helpful, gentle, helping you out of problems, providing information, etc .... wherever you need them, if it is at the reception or the breakfast restaurant. Breakfast is a very complete buffet with even a fresh made "pancake & omelet" section. Sweets, pastry, ... what ever you think about, except : The famous Spanish toasts with...

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Helpful?
Thank Dirk P
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Dirk P First of all we would like to thank you for sending us your feedback on your stay amongst us through Tripadvisor and we regret that some aspects have not been as positive as we would have liked. We would just like to inform you that our wi-fi, safe and minibar services and published on our website so...

York, United Kingdom
Reviewed 11 December 2016

We again visited this hotel. The food was excellent. The staff are so obliging. Unfortunately my wife was ill for a couple of days. The waiters served her food in the room at no extra cost. We were on all inclusive. We shall return again

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Helpful?
Thank brian f
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear brian f Firstly, we would like to thank you for choosing the Puerto de la Cruz Hotel once again for your well deserved holidays and it is always a pleasure to receive you amongst us. We are very satisfied that our services live up to your expectations and that on this occasion you consider our food was excellent. Our...

Newcastle upon Tyne, United Kingdom
Reviewed 5 October 2016

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1Thank jacmich2016
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Chester, United Kingdom
Reviewed 2 October 2016 via mobile

I can't fault this hotel, staff, rooms, food, pool etc are all great. However travelling with my 20 month old daughter (her first holiday abroad) we probably wouldn't return. There was no children's entertainment and although this is advertised as a family hotel the majority of guests are German and over 60. This isn't a problem as long as you're...

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2Thank Amy R
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Amy R, First of all we would like to thank you for taking your time to write a review on how you lived your holidays amongst us and even though we read that you cannot fault our hotel and that you found our staff, rooms, buffet and pools up to your expectations, we are sorry that you found no...

Reviewed 15 September 2016 via mobile

We stayed for 7 nights Lovely people . Great service in restaurant Food was OK but not the best I paid for WiFi to have it in a room but unfortunately it only worked in bathroom Otherwise i enjoyed it with family

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Helpful?
1Thank Justyna Z
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Justyna Z Thank you very much for sharing your experience amongst us with other Tripdvisor travelers and we are very pleased that you and your family enjoyed your holiday in our Hotel. Thank you also for your positive feedback on our staff and our Restaurant service. Never the less, we are sorry our buffet was not up to your...

Oxford, United Kingdom
Reviewed 7 September 2016

All in this is a lovely hotel with the garden area being the real surprise. The grounds are beautiful and only a short 30 second walk from local shops and a small grocery store. To add to this the main beach and shops are a further 5 mins walk with a indoor shopping centre and brilliant kits play area and...

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Helpful?
1Thank Rory_Gough
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Rory_Gough Thank you very much for having taken your time to write a review on our Hotel on Tripadvisor and we regret that some aspects have not been as positive as we sould have liked. Never the less, we appreciate you let us know in order to improve those points you mention susceptible to improvement. Even though your score...

Reviewed 2 September 2016 via mobile

Good hotel , nice location,very good staff ,had a problem with a room but in split second was offered better one. Food was ok nothing special ,wi fi only in lobby.Local whiskey is horrible:-( . Good entertainment.Nice swimming pool.

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Helpful?
1Thank Daniel J
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Daniel J First of all thank you for having chosen our Hotel and also for sharing a positive comment with us. We are very happy that we have lived up to your expectations and that you had a pleasant stay amongst us. We hope to welcome you back for your next stay in Tenerife and thank you for taking...

Stoke-on-Trent, United Kingdom
Reviewed 2 September 2016

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4Thank tonybrown394
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively. ... more   less 

Additional Information about Hotel Puerto de la Cruz

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $48 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto de la Cruz 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sol Puerto De La Cruz Hotel Puerto De La Cruz
Puerto De La Cruz Sol
Hotel Puerto De La Cruz Tenerife
Hotel Style:
#14 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto de la Cruz staff and other travellers.
95 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Pool view gave you sun on the balcony, bring a kettle if you like tea & coffee in your room.”
 of 5 bubbles U6663ADdave, 22 Jan 2017 | Read review
“For a quite room request a sea view as hotel is on busy junction not a problem with window closed”
 of 5 bubbles BarrieK, 10 Jan 2017 | Read review
“High floor,poolside”
 of 5 bubbles suen766, 5 Jan 2017 | Read review
5 of 5