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Hotel Puerto de la Cruz

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Hotel Puerto de la Cruz
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944 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Essex, United Kingdom
Reviewed 2 days ago NEW

Booked last minute using local airport. Very pleasant surprise with location and friendly staff. We had fantastic weather so spent most of the time by the pool which was lovely. Food great and will definitely visit again xxx

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1Thank 886sally
Lappeenranta, Finland
Reviewed 6 days ago NEW

They asked us to pay, when we came. Doing that was a mistake. We must live in terrible noise on daytime several days. Place was beautiful and the staff as dignified as in old times. We had half board. Food was conventional hotel food and always the same. I felt that nobody was interested of food in the kitchen. Live...

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Thank marjatuulikki
Castleford, United Kingdom
Reviewed 6 days ago NEW

We spent three weeks here on a trip through Jet2holidays. We had a room on the fourth floor, bit dog eared and past it with a double, not a king-sized bed and no tea/coffee making facilities. Cost us 22 euros to hire a kettle. The big let down was that it faced a very busy road which was a steep...

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Thank Sue T
Manchester, United Kingdom
Reviewed 1 week ago

The hotel staff are very friendly. Nice views and short walk to beach. Rooms are nice but cons are that shower was nearly broken, safe didnt work and no iron or kettle. Hotel has a free shuttle bus that takes you into the centre but the shopping isn't great. No halal food around the island. Overall good for a short...

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Thank minasana1986
Reviewed 4 weeks ago via mobile

Me and my wife were relocated to this hotel, and we like it a lot. We got upgraded to a double room, with whirlpool and kingsize bed, no extra charge. The staff is friendly and helpfull were needed. Frontdesk gives all the info you need. Restaurant is good. Going downtown and beach means a lot of stairs downhill. All in...

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Thank john G
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear John G Thank you very much for sharing your experience amongst us on Tripadvisor and also for the good score you have given us. It is a pleasure to know that you liked our hotel. We really appreciate your positive feedback on our installations, restaurant and staff. It is good to know that you and your wife had a...

Maleme, Greece
Reviewed 9 February 2017

This hotel was provided by our tour organizer Alpharooms as alternative accommodation since the initial hotel Pez Azul was overbooked. So, we could not ask for more since we were upgraded to a 4* hotel on Bed & Breakfast basis at 40€ a night for 2 people. The room we had was on the upper floor overlooking the pool thanks...

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Thank SummerLodge
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear SummerLodge Thank you very much for making us partakers of your satisfaction after your recent holiday in our Hotel. It is very nice to know that you were pleasantly surprised after being allocated here by Alpharooms due to overbooking of your original accommodation. Thank you very much for the excellent rating you have given us. We appreciate the time...

Lytham St Anne's, United Kingdom
Reviewed 1 February 2017 via mobile

Visited this hotel to sample the buffet lunch. There was plenty of choice from a fine hot soup, to various salads, a choice of fresh cooked meat or fish. A plentiful selection of fruit and ice cream. It seemed reasonable at 13euros per person.

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1Thank assisi132
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear assisil32 Thank you very much for your brief review on our buffet lunch, we are very pleased that you enjoyed your meal and that you consider we have reasonable price. We hope you will have the opportunity of passing by once again the next time you visit Puerto de la Cruz or even consider the possibility of staying with...

London, United Kingdom
Reviewed 23 January 2017

Our agent asked for a room as high up as possible with a sea view and balcony. We were given a second floor room with no balcony, a view of a brick wall 1.5 meters away and no fridge. We said this was unacceptable and were given a room with a view (and within hearing) of a busy main road...

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Thank barry440
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear barry440 Thank you very much for sending us your impressions after your stay last January and we regret that the issues you mention have not been as positive as we would have wished. We are sorry we have not been able to live up to your expectations. Concerning your room, we try to comply with all the requests received...

Puerto de la Cruz, Spain
Reviewed 23 January 2017

Very good overall. We will be coming back next year as we have really enjoyed the friendly and relaxing atmosphere. Great very helpful staff, made you feel very comfortable. Room great, very clean. Food OK for us. I would have liked porridge for breakfast but you cannot have everything. Plenty of shops easily accessible.

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Thank U6663ADdave
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear U6663ADdave Thank you very much for sharing with us your positive review on your holiday amongst us last month. We are very happy that we have lived up to your expectations and that you had an enjoyable stay. We are very honored to know that you will be coming back next year, this is really rewarding for us and...

Malvern UK
Reviewed 10 January 2017

For the money the hotel is outstanding value. The food was extremely good not only in quality but variety. It appears to cover all European tastes, the bar is not expensive to drink in the hotel. The personal on the desk are very helpful at all times On arrival the bed mattress was lumpy this was changed within a couple...

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Helpful?
Thank Barrie K
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Barrie K Thank you very much for sharing your experience amongst us on Tripadvisor and also for the good score you have given us. We really appreciate your positive feedback on our food choice and on our staff. It is good to know that you have had an enjoyable stay amongst us and have taken back good memories of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively. ... more   less 

Additional Information about Hotel Puerto de la Cruz

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $66 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto de la Cruz 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sol Puerto De La Cruz Hotel Puerto De La Cruz
Puerto De La Cruz Sol
Hotel Puerto De La Cruz Tenerife
Hotel Style:
#13 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto de la Cruz staff and other travellers.
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Questions? Get answers from Hotel Puerto de la Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better as views great”
 of 5 bubbles 886sally, 22 Mar 2017 | Read review
“get as high as possible to keep away from traffic fumes”
  • Spain's highest mountain Teide, visible from the balcony when it's not cloudy
  • Buses grinding past
 of 5 bubbles 474SueT, 18 Mar 2017 | Read review
“Top floors”
 of 5 bubbles minasana1986, 17 Mar 2017 | Read review
“Rooms on upper floor enjoy better view”
 of 5 bubbles SummerLodge, 9 Feb 2017 | Read review
“Insist of booking in detail.”
 of 5 bubbles barry440, 22 Jan 2017 | Read review
5 of 5