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Sol Puerto Playa Hotel

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Sol Puerto Playa Hotel
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435 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Bishops Stortford, United Kingdom
Reviewed 5 days ago NEW

Massive room. Extremely clean. Daily room service with attention to detail. Even a Red Rose and poem on Valentines Day. They thought of everything. We felt very much looked after. Staff were so lovely and spoke every language and nothing was any trouble for them. We had a fantastic view and wrap round balcony. Yes there's a football pitch before...

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Helpful?
Thank Bindigirl7
AtlantisyPuertoPlaya, Guesr Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear Bindigirl7 We really appreciate your feedback on our hotel. It is a pleasure to know we fulfilled all your expectations. We will transmit all your comments to our departments which will help us to keep working everyday to maintain our quality of service. We hope to have you back soon so you can enjoy our sea view again! Kind...

Wellingborough
Reviewed 1 week ago via mobile

We had never been to Tenerife before and go mainland . We choose sol Puerto player as we stopped in a sol hotel in torromlinos a number of times and found them first class.The hotel is very dated but clean.Entertament is a joke.Bedrooms overlooking to the sea but really overlook a football ground then the sea.Old tv with bbc news...

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Helpful?
Thank Russellgayton
AtlantisyPuertoPlaya, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear Russellgayton, Thank your for spending your time leaving a feedback of our hotel. I'm sorry to hear you did not enjoy your stay completely. I want to let you know that at the moment we are improving our hotel, including common areas, rooms and Wi-Fi. Of course we will transmit your congratulations to our house-keeping department. About the food,...

Cheshire, United Kingdom
Reviewed 4 weeks ago

We have never visited Tenerife before, and we arrived at the hotel and we thought it was amazing. The staff are very friendly, it was really clean. We went half board and the food was absolutely fantastic, there was such a variety and all fresh and replenished on a regular basis. We had such a lovely time and very relaxed.

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Helpful?
Thank yvettegiles61
AtlantisyPuertoPlaya, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear Yvettegiles61, Thank you for choosing Sol Puerto Playa Hotel for your holidays. We are happy to know that you have enjoyed your stay with us. Our main objective is that customers as yourself have a wonderful experience with us. Remember that the Sol Puerto Playa Hotel is your home and we hope to see you soon. Guest Experience Manager

Bromley, United Kingdom
Reviewed 5 weeks ago via mobile

Saw for the 1st time in years a fat TV, with no tea making facilities, shabby decor & an unsecure balcony door. Also no mention of a football pitch between the hotel and the sea.... However can't fault the staff they made the place but until there's a refurb we will not be back.

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Helpful?
Thank TinaBull1
AtlantisyPuertoPlaya, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear TinaBull1, Thank you for taking some of your time to leave us a comment. Please accept my most sincere apologies for the inconveniences during your stay. Your comments, not only allow us to improve day by day, but also will help us to serve you better in the future, and thus to meet your expectations. Kind regards. Guest Experience...

Whitstable
Reviewed 12 January 2017 via mobile

We have stayed at this hotel for many years usually 3 weeks February/March time but unfortunately we shan't be staying there this year. Our last stay in 2016 was not pleasant at all. The weather was very cold and our room was on the top floor overlooking the sea, so although it was a beautiful view it was extremely cold...

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Helpful?
Thank PaulineGd
AtlantisyPuertoPlaya, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear PaulineGd, Thank you for taking some of your time to leave us a comment. Please accept my most sincere apologies for the inconveniences during your stay. Your comments, not only allow us to improve day by day, but also will help us to serve you better in the future, and thus to meet your expectations. Your comments will be...

Edinburgh, United Kingdom
Reviewed 12 January 2017 via mobile

We visited this hotel over Christmas and found it to be one of the best hotels we have stayed in for a while. Although a bit dated it was very clean (even down to hoovering the balcony.) The staff were exceptional from reception to housekeeping, restaurant and bar. Must give a special mention of Alan who covered bar and restaurant....

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Helpful?
Thank Hmar11
AtlantisyPuertoPlaya, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear Hmar11, Thank you for leaving us such a detailed comment on your stay at the Sol Puerto Playa Hotel. We are happy to know that we have met your expectations. It is a pleasure to see that you highlight some of the departments, so your congratulations will be transmitted to the heads of each department. We hope to see...

Reviewed 11 January 2017 via mobile

We weren't worried about staying here as it's part of the Sol chain and we have stayed in many and they are absolutely beautiful hotels. This is NOT. I am a terrible cook and even I could cook food better than they did. I am not a picky eater and can always find something to eat. Not the case here....

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Helpful?
2Thank Samantha L
AtlantisyPuertoPlaya, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear Samantha L Thank you for choosing Sol Puerto Playa to enjoy your stay at Puerto de la Cruz. Your comment will help us keep improving and perfecting our service. I shall inform you that your opinion will be analysed by the hotel management and the head chef to meet your expectations in your next stay. Kind regards Guest Experience...

Bristol, United Kingdom
Reviewed 8 January 2017

There were too many issues with this facility to make it worth paying for. The whole thing is tired and run down. They are constantly repainting and repairing. They put me in a room where they were painting directly in the hallway outside my room and I had to walk past decorators and handy men every time I came out...

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Helpful?
Thank Chelseza
SolCostaAtlantis, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear Chelseza, We appreciate that you have dedicated some of your time to provide us with an assessment on your stay . Your comment will help us keep improving and perfecting our service. I shall inform you that your opinion will be analysed by the hotel management and the head chef. We hope you come back soon toSol Puerto Playa...

El Medano, Spain
Reviewed 7 January 2017

Was a last minute booking had friend's visiting me in the south and never been to the north everything was very clean weather excellent food great and to top it all was my friends birthday and had a surprise bucket of champagne on ice in room with a happy birthday letter thank you so much for your kindness to my...

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Helpful?
Thank rosieposie2705
SolCostaAtlantis, Guest Experience Manager at Sol Puerto Playa Hotel, responded to this review

Dear Rosieposie2705 It is a pleasure for the Sol Puerto Playa team to read that we have met your expectations. Comments like yours are what give us enough energy to keep working hard, so that customers such as yourself will leave with a good memory from Sol Puerto Playa. Please do not hesitate to contact us prior to your next...

Milton Keynes, United Kingdom
Reviewed 7 January 2017 via mobile

I stayed over Christmas and agree with a lot of the reviews on here. Wifi non existent apart from in the lobby/bar area and the rooms really do need updating. Management photos of the hotel are very misleading in this respect! Staff were friendly and the location was good but this does not make it a 4* though more like...

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Helpful?
1Thank dave19cy

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Multilingual Staff
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
This property is 2 minutes walk from the beach. The hotel Sol Puerto Playa is set at the heart of the tourist resort of Puerto de la Cruz, in the north of Tenerife. Set overlooking the sea, you can enjoy excellent views from the hotel. Stroll down to the Playa Jardin beach from this hotel, cool off in the Atlantic and relax on the volcanic sands. Sol Puerto Playa Hotel is equipped with a sun terrace and outdoor swimming-pool set in a beautiful garden. Take a walk from here to the Plaza del Charco and the small, fishing harbour of Puerto de la Cruz, popular destinations in Tenerife. Loro Parque is only 1km away from the hotel. ... more   less 

Additional Information about Sol Puerto Playa Hotel

Address: Jose del Campo Llarena, 2, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $54 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Puerto Playa Hotel 4*
Number of rooms: 183
Reservation Options:
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Also Known As:
Hotel Sol Puerto Playa
Sol Puerto Playa Hotel Puerto De La Cruz, Tenerife
Hotel Style:
#13 On the Beach Hotel in Puerto de la Cruz
#22 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Sol Puerto Playa Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sol Puerto Playa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a noisy place at all but sea view is best and corner rooms have bigger balconies. All rooms a big.”
 of 5 bubbles Bindigirl7, 17 Feb 2017 | Read review
“Don't go here”
 of 5 bubbles Chelseza, 7 Jan 2017 | Read review
“We were looking over football pitch but the noise was not unbearable was very orderly”
 of 5 bubbles rosieposie2705, 6 Jan 2017 | Read review
“try upper floors and with sea view”
 of 5 bubbles SukantaSaha, 28 Dec 2016 | Read review
“sea views on request”
 of 5 bubbles caterer15, 24 Dec 2016 | Read review
5 of 5