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Best Semiramis

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Best Semiramis
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909 Reviews from our TripAdvisor Community

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Showing 273: English reviews
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london
Reviewed 3 days ago NEWvia mobile

We stayed 4 days 17/3-21/3/2017. The hotel is very large and pretty jaded. However the staff are excellent. The restaurant manager Alexis & his staff keep everything running smoothly. The rooms are large & clean but other facilities are a bit run down & the hotel needs a good upgrade. We have no specific complaints and pretty much enjoyed our...

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Thank madjide
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear Guest Thank you for the time taken to write your review about our hotel Best Semiramis. We are pleased to receive your feedback and to know that you enjoyed your holidays with us. We hope you will visit us again in the future. Kind regards, Alejandro Rodriguez Hotel Manager

Wilmington, North Carolina
Reviewed 4 days ago NEW

My husband and I are staying here at The Best Semiramis Hotel for the fourth time.We have always enjoyed our stay here but this year we find the service in the restaurant and bars to be very much improved on what it has been in the past.This is obviously due to fact that there is a new restaurant/bar manager,Alexis who...

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2Thank Barbara T
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for sharing your comments after your recent visit to our hotel Best Semiramis. We are extremely pleased that you had a pleasant stay and our services lived up to your expectations. We hope to welcome you once again in the future. Kind regards, Alejandro Rodriguez Hotel manager

Leeds, United Kingdom
Reviewed 5 days ago NEW

Review collected in partnership with Jet2holidays
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Thank Plumologist
BestHotels2017, Gerente at Best Semiramis, responded to this review

Reviewed 1 week ago via mobile

Arrived 14th Feb , check in was quite easy, asked to hire a kettle , 3euros per day !!!! So would have been 84 euro lol, bought a kettle instead. Hotel has fantastic views. Rooms are quite clean and maids come every day. Staff are fantastic even though extremely over worked. Definitely understaffed.food was ok. But lunchtime was sometimes a...

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2Thank Amanda C
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear Amanda C, Thank you for your feedback on your recent stay with us, we appreciate your constructive comments and we take note of your remarks in order to enhance our guests' experience in our establishment. Kind regards, Alejandro Rodriguez Manager

Ontario Canada
Reviewed 1 week ago

Stayed two weeks with my husband at this hotel in October 2016. We got a great deal from Canada including flight, transfers, half board and a 5* hotel overlooking the ocean. We are not fussy travelers and adapt to the type of trip we book. We trekked expedition style to Everest Base Camp and stayed in 5* hotels during African...

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Thank SylvieFrancois444
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you very much for sharing your opinion. Certainly opinions like yours are our best tool to improve our service. We are deeply sorry for not having been able to meet 100% your expectations on this occasion. We hope you will give us another chance to rectify. Kind regards Alejandro Rodriguez Hotel manager

Killarney, Ireland
Reviewed 2 weeks ago via mobile

So upon arrival we didn't have to wait long to be served however I wouldn't call it a warm welcome. We were checked in quickly as I'd requested a twin upon booking I did not double check to see if it was a twin room, arrived to a room with a large double bed as I was travelling with my...

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4Thank helen_8919
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear Helen, Thank you for your review. We apologize for not having met your expectations and for any inconvenience you experienced upon arrival. We are surprised to hear your opinion about our staff, usually we receive flattering comments about the service they provide. We will use your feedback to improve our services. Kindest regards, Alejandro Rodriguez Hotel Manager

London, United Kingdom
Reviewed 2 weeks ago via mobile

Despite the negative reviews of people who stayed at this hotel, I have to say I really enjoyed mine. Hotel is easy to find, even though it is located in a quiet neighbourhood and like 20min walking distance from the town centre. Peaceful, quite, beautiful environment. On our arrival we were welcomed by a lovely reception staff and complimentary drinks....

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3Thank JauniusDE
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear JauniusDE, Thank you for your feedback on your recent stay with us. We are delighted to hear that you had a great time with us and appreciated our services. We take note of your constructive comments for review. We look forward to see you again. KInd regards, Alejandro Rodriguez Hotel Manager

Hollingbourne, United Kingdom
Reviewed 3 weeks ago

The Best Semiranis is one of the older hotels in Puerto de la Cruz and is built into the side of a cliff which means that every room has a fantastic view of the sea and the port. The outdoor pools were great but the interior decor was dark and dated by most standards but it is understood that a...

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Thank ruralrider2015
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you very much for sharing your opinion. Certainly opinions like yours are our best tool to improve our service. We are deeply sorry for not having been able to meet 100% your expectations on this occasion. We hope you will give us another chance to rectify. Kind regards Alejandro Rodriguez Hotel manager

Dundee, United Kingdom
Reviewed 3 weeks ago

The hotel is a bit difficult to find and if you have a car it's on a one-way system so if you can't park (and the hotel has very limited parking) then you have to go round in a very large detour to find your way back again. Not fun for the first time and in the dark! Rooms are...

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2Thank David M
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear David, Thank you for your review. We regret to read that you could not enjoy your stay with us and we apologize for not having met your expectations and for any inconvenience you experienced. We will use your feedback to improve our services. Kindest regards, Alejandro Rodriguez Hotel Manager

Antwerp
Reviewed 3 weeks ago

After reading the reviews we did not expect this place to be a 5* hotel. However, we did not expect it to be so bad especially for the price we paid for our room 110£ per night for HB in the low season period. The staff does not speak neither English not German. Despite requesting a room on the top...

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3Thank IvanTA
BestHotels2017, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for your feedback. We are sorry for not having met your expectations and for any inconvenience you might have experienced during your stay. We would like to clarify that our staff at Reception desk speak English and German, and also the majority at the restaurant. We take note of your observations and we will keep working...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Hotel Best Semiramis is a confortable establishment of five stars located in the quiet residential area of “La Paz”, 1.5 km away from Puerto de la Cruz and leisure complex “Lago Martianez”. It offers wonderful views of the sea and the north Coast of Tenerife. ... more   less 

Additional Information about Best Semiramis

Address: Calle Leopoldo Cologan Zulueta 12, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $95 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Best Semiramis 5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Best Semiramis Hotel Puerto De La Cruz
Best Semiramis Puerto De La Cruz, Tenerife
Hotel Style:
#8 On the Beach Hotel in Puerto de la Cruz
#17 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Best Semiramis staff and other travellers.
51 questions
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Questions? Get answers from Best Semiramis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms overlook ocean”
 of 5 bubbles 55barbarat, 21 Mar 2017 | Read review
“One of the higher floors near reception which is on floor 16.”
 of 5 bubbles ruralrider2015, 4 Mar 2017 | Read review
“Hotel is built up against a cliff so all rooms look out to sea”
 of 5 bubbles 315DavidM315, 2 Mar 2017 | Read review
“Higher floors probably have less road noise”
 of 5 bubbles Kirbyminder, 24 Feb 2017 | Read review
“All rooms have sea view”
 of 5 bubbles C9807ALjoanm, 21 Feb 2017 | Read review
5 of 5