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AC Hotel Gran Canaria

Booking.comUSD 114*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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AC Hotel Gran Canaria
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785 Reviews from our TripAdvisor Community

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Showing 325: English reviews
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Reviewed today NEWvia mobile

I reseved one room and explained that i will arrive at 1:am but on person at reservation said me that i should pay 80 € for that night.I leave there and went to another hotel and tomorrow i came back.the other staff excuesed me and upgratet my room.it was ocean view.breakfast was good but the pool was small and decoration...

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Helpful?
Thank NEGIN1970
Blackpool, United Kingdom
Reviewed 5 days ago NEW

Stayed here in March with a friend, there was a airport shuttle advertised however very confusing to work out where to meet it or how to book, so before departure I emailed Marriott for more info and they replied with a link to the hotel website withe confusing info, so at the airport we got a taxi to the hotel....

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Helpful?
1Thank shazz462
EventSales, Front Office Manager at AC Hotel Gran Canaria, responded to this review

Dear clients, First of all I am very sorry about all the inconveniences you had during your stay in our hotel, we really appreciate your comments and we will work to try and improve in the future. We would like to inform you in AC HOTEL GRAN CANARIA website are especified some aspects about accessibility and airport shuttle information ,...

Melbourne, Australia
Reviewed 5 days ago NEW

It didn't start well to find the 'regular' and free airport transfer would require a one hour and 45 minute wait - longer than the flight to get here. Really? You are kidding right? Other than that it is a a tired old building with a fair to middling hotel fairly well located. The main complaint with the building is...

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Helpful?
Thank Andrew M
EventSales, Front Office Manager at AC Hotel Gran Canaria, responded to this review

Dear client, We are very sorry for the inconveniences caused during your stay . We work hard to make an enjoyable holidays to our guests, and I am disappointed to hear that in your case It has not been possible. We also are sorry to hear our Schedule doesn't fit with your flight It appears an specification in the website...

Reviewed 1 week ago

My husband & I spent a week here at this busy hotel that mainly caters for business functions + conventions. The main entrance is somewhat obscured from view & the hotel lays back off of Gran Canaria's one & only motorway GC001 - hurrah for sat nav! I am disabled &there was just 1 Disabled parking space which we had...

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Helpful?
Thank mopearson
USA
Reviewed 1 week ago via mobile

Not in the best of neighborhoods. Room was the typical size for Europe with small rooms and no AC. Certainly not up to par with an American branded hotel. Pool was very dated and in need of an overhaul. Because of its layout you do not get full exposure to the sun. You have to constantly move. Wifi only worked...

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Helpful?
Thank jontomsam
EventSales, Guest Relations Manager at AC Hotel Gran Canaria, responded to this review

Dear guest, Thank you for your comments about our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We will share your comments with the appropriates departments. We hope to have a new opportunity to better your experience...

London, United Kingdom
Reviewed 1 week ago

After staying in Marriott Hotels elsewhere, it seemed a no brainer to book a Marriott branded hotel in Las Palmas. However it should be remembered this is an AC hotel, run by Marriott, and as such the hotel didn't quite meet our expectations. Let us start with the positives: The hotel has a brilliant location in Las Palmas, just a...

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Helpful?
1Thank niraj n
EventSales, Guest Relations Manager at AC Hotel Gran Canaria, responded to this review

Dear Guest, Thank you for your confidence in AC Hotels for your recent stay in Las Palmas. Thank you for your comments about our hotel. We would like to assure you that your comments will be share with the appropriates departments in order to improve our service. Kind regards,

Toronto, Canada
Reviewed 2 weeks ago

This could be a really nice property but certain aspects of it keep it from being excellent. Rooftop pool is VERY small, not heated, and closes at 6 pm! I am a Marriott Gold member and didn't receive any recognition or upgrade during my stay -- not even a welcome amenity. Bar / Restaurant staff is excellent; pool attendant isn't...

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Helpful?
Thank JandJNYC
Ipswich, United Kingdom
Reviewed 3 weeks ago

ON arrival reception staff unfriendly and not helpful. We found the hotel lobby/lounge area dark with little natural light, the only place to sit out is the roof top pool area, on the 11th floor which if the weather is unkind can be very windy and cold. Breakfast was basic. In this part of the city restaurants open usually lunchtime...

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Helpful?
Thank Alison T
EventSales, Guest Relations Manager at AC Hotel Gran Canaria, responded to this review

Dear guest, We are sorry to hear your comments but we think that you have been stayed in AC Iberia because from our hotel you can go walking to the beach and it takes you 5 minutes. On the other hand, our pool is on the 25th floor not on the 11th floor. Kind regards,

Reviewed 4 weeks ago via mobile

The hotel is fine, all staff is beyond nice and courteous, but it just doesn't offers the high quality amenities the Marriott Group always does. I asked for an iron and ironing board, and they told me the just had very few and they were all being used. Room was way to noisy.

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Helpful?
Thank Renata G
EventSales, Guest Relations Manager at AC Hotel Gran Canaria, responded to this review

Thank you for choosing AC Hotel Gran Canaria by Marriott for your recent stay in Las Palmas de Gran Canaria. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology about iron and noisy. We have shared your feedback with...

London, United Kingdom
Reviewed 20 March 2017

We stayed two nights at this hotel after a hotel where we were booked in cancelled our booking. In terms of its location, near the port on one side and the beach on the other, but some miles from both the modern shopping area and the old city, it would not have been our first choice. The hotel was perfectly...

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Helpful?
Thank John C
EventSales, Guest Relations Manager at AC Hotel Gran Canaria, responded to this review

Dear Guest, Thank you for choosing AC Hotel Gran Canaria by Marriott for your recent stay in Las Palmas de Gran Canaria. We have taken note about your hotel impressions and we would like to apologize for your experience when you arrived to reception. We have shared this information to our colleagues to keep improving our service. We hope to...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about AC Hotel Gran Canaria

Address: Calle Eduardo Benot 3, 35007 Las Palmas de Gran Canaria, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Las Palmas de Gran Canaria
Price Range: $107 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Gran Canaria 4*
Number of rooms: 227
Reservation Options:
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Also Known As:
Ac Gran Canaria Hotel
AC Hotel Gran Canaria Las Palmas De Gran Canaria
Hotel Style:
#5 Luxury Hotel in Las Palmas de Gran Canaria
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Gran Canaria staff and other travellers.
11 questions
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Questions? Get answers from AC Hotel Gran Canaria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a high floor to get as far away from the traffic noise as you can.”
Andrewmm29, 23 Apr 2017 | Read review
“High Floor facing west (not the Marina)”
JandJNYC, 11 Apr 2017 | Read review
“Ask for a higher with BEACH view. the problem will be if yiou are booking a De Luxe room they are mostly on the lower floors.”
Voyager2B, 19 Mar 2017 | Read review
“No free wifi in rooms .”
karencook2005, 16 Mar 2017 | Read review
“Higher up views are going to be better, plus less street noise.”
angelac930, 23 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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