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Mercure Monte Igueldo

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Mercure Monte Igueldo
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1,188 Reviews from our TripAdvisor Community

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Showing 396: English reviews
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Reviewed 1 week ago via mobile

When we were at monte igualdo in the middle of february the hotel was still in renovation mode. The rooms on the first floor were in use but the remaining levels were under construction. That came with some noise during the day. The ground level was sealed off partially for further renovations. The biggest attraction is the view of san...

Thank Gelderlander
Melbourne, Australia
Reviewed 4 weeks ago

Been meaning to write a review of this hotel as it really formed part of our great memories of San Sebastian. This hotel was a bit of splurge for us as by the time we went to book a lot of the hotels on the main beach were already booked out (July is a crazy time to visit SS -...

1Thank Yanski76
Dallas, TX
Reviewed 10 January 2017

Stayed here for two nights in July 2016 and enjoyed it. We were in town for a wedding, so didn't eat or take advantage of the hotel's facilities unfortunately, but the views were incredible. Would recommend that unless you're interested in a lengthy walk after the funicular, to take a cab into town for nightlife & activities. The pool is...

Thank illinibub
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards. Urko M.

Essex, United Kingdom
Reviewed 6 January 2017

We stayed here en route from Leon to France. One point to note - our Satnav sent us to the hotel address via a very twisty toll road up Monte Igueldo - make sure that you reach the hotel on an appropriate route. The rooms were comfortable, with fantastic views over towards the Bay of Biscay and city but dining...

Thank 328guest
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and for the next occasion I recommend making a reservation in our restaurant to taste our basque cuisine. I look forward to welcoming you back again soon. Kind regards, Urko Maestre.

Paris, France
Reviewed 4 January 2017

Comfortable hotel. Spacious room, good bed, and practical bathroom. Breakfast is good, though not excellent. But what made it special and deserving its five stars is the view. We had a corner room with a view over the city, the hills behind the city, the beach and the sea, and it was unique. Without the view, it would not be...

Thank adgent
Urko M, Director Comercial at Mercure Monte Igueldo, responded to this review

Thanks for your review. I am glad you had a good stay with us. I would like to take this opportunity to inform you that we are renovating the hotel. See you on your next trip hopefully! Kind regards, Urko M.

Bristol, United Kingdom
Reviewed 3 January 2017 via mobile

This is a delayed review from our holiday in 2015. This hotel is expensive but has so much potential given its location so I booked two nights in a superior room with a view. This hotel is in a poor state of repair and my biggest complaint is the staff were extremely unwelcoming and rude. The bedroom and bathroom were...

2Thank 336RebH
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

I am really sorry to hear that your stay was not up to expectations. I trust that all these problems have already been resolved after so long and I would like to take this opportunity to inform you that we are renovating the hotel and we hope you will like the new look. Sincerely Urko M.

El Portil, Spain
Reviewed 29 December 2016 via mobile

Everything is old and damaged, the doors make noise and do not close, wifi doesn't work at all, you can see the cables all around the room. On the walls there are traces of humidity and in the whole hotel it smells like old. Everything is old and dirty, for sure not a 4 stars hotel! I won't return here...

Thank mirucamexpres
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

I am really sorry to hear that your stay was not up to expectations. I would like to inform you that we are reforming the hotel with what on a future visit to San Sebastian I hope you will trust us again and you will see that we will not disappoint you. Sincerely Urko M.

Beziers, France
Reviewed 28 November 2016

Don´t ever pay someting in advance for a conferens or dinner! You will not get your money back if some of the persons cannot come in cause of illness. And if you claim - they don´t answer. 6 friends would like to have a nice lunch; we have to pay in advance and when 2 of the persons got ill...

Thank ingersward
Marinha Grande, Portugal
Reviewed 24 November 2016

Unbelievable is the word that comes to my mind.. The hotel has everything to be a great choice and service. After the first deception (you need to pay ticket to go to the hotel but anyway..), I was really impressed with the hotel looking and the sight view. Very nice. The hotel looks very nice and the employees were very...

Thank aquiterio
Seattle, Wa, Usa
Reviewed 24 November 2016

This hotel has the best view of all of San Sebastian. The rooms were large, clean and all had great views as well. The Lounge and Bar areas all had great service and equally great views. The staff was especially accomodating and the price was a surprise...very low for what we received. The location of the hotel made trips into...

Review collected in partnership with Accorhotels.com
Thank rstevemeyers

625 photos of this hotel

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Dining (24)
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Management photos: Courtesy of the property manager

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  • Free Parking
  • Restaurant
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located 2 km from the city centre of San Sebastian and close to the historic monument Palacio Miramar and Naval Museum. Restaurant, bar, meeting rooms. Swimming pool and parking facilities. Stunning views over the city. ... more   less 

Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Region: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Price Range: $111 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Monte Igueldo 4*
Number of rooms: 125
Reservation Options:
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian
Hotel Style:
#8 On the Beach Hotel in San Sebastian - Donostia
#11 Luxury Hotel in San Sebastian - Donostia
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Monte Igueldo staff and other travellers.
8 questions
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Questions? Get answers from Mercure Monte Igueldo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The privilege room on the pool floor was pretty quiet and seemed in better shape than the one on the lower floors.”
  • This is the view - Waking up to seeing this every morning never got old!
 of 5 bubbles Yanski76, 25 Jan 2017 | Read review
“Ask for a room facing La Concha, but if that's not available, the views out toward the bay are also spectacular!”
 of 5 bubbles illinibub, 10 Jan 2017 | Read review
“worth asking for a room with the seaview”
 of 5 bubbles adgent, 3 Jan 2017 | Read review
“Take a taxi to the city and leave your car at the hotel.”
 of 5 bubbles ttjerk, 22 Nov 2016 | Read review
“Get a view towards the town”
  • Comfortable beds
  • Quite large bathroom
  • Quite large bathroom
 of 5 bubbles Kebuh, 22 Oct 2016 | Read review
5 of 5