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Melia Bilbao

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#8 of 43 Hotels in Bilbao
Certificate of Excellence
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1 room 2 adults 0 children
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Melia Bilbao
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2,287 Reviews from our TripAdvisor Community

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Showing 740: English reviews
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Barcelona, Spain
Reviewed 1 week ago

Check in : Found the staff very friendly and decent English , Booked a Grand Premium Room . Room : The room is big but very outdated furniture with paint coming out. Did not even a kettle to make tea in my room , paying around 200 Euros a night. There are marks everywhere in the room so definitely modernisation...

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Helpful?
Thank jatiashashi
GEXBilbao, Guest Relations Manager at Melia Bilbao, responded to this review

Dear client, First of all thanks for sharing your experience at our hotel, it is very important for us to know our clients' opinion since it makes us improve day after day. On the other hand we are sorry your stay did not fully meet your expectations, do not doubt that your suggestions will be taken into account by the...

Wiesbaden, Germany
Reviewed 2 weeks ago

…but not more. It´s not that easy to make a decent assessment as Melia Bilbao gave a rather mixed picture. Appearance is quite nice and stylish at first sight but especially the room had several shortcomings (e.g. missing items, run down furniture, dripping siphon), nothing really grave but taken together enough to at least question the 5star rating. Service at...

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Helpful?
Thank Sascha K
GEXBilbao, Director de Relaciones con Clientes at Melia Bilbao, responded to this review

Dear Sasha, First of all, we would like to show our gratitude for the time you spent writing about your stay at our hotel. It is such a pleasure to know that it was pleasant and you enjoyed the services of the MELIÁ BILBAO. On the other hand, do not doubt that we take very seriously all the comments and...

Istanbul, Turkey
Reviewed 3 weeks ago

I came for a business trip and actually, I would have loved to have spent more time in the hotel! I had an absolutely AMAZING room, with a terrace and amazing view. The room itself was very big and extremely comfortable. I loved the overall look and feel of the hotel, very artsy and modern. The breakfast was very very...

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Helpful?
Thank Bufoid
GEXBilbao, Director de Relaciones con Clientes at Melia Bilbao, responded to this review

Dear Mr. Bufoid, We cannot be anything but happy knowing that your stay was wonderful. Indeed the whole team works really hard so we can turn each stay into an unforgettable experience. Also, we would like to thank you for the time you invested in giving your opinion about our hotel. We hope we can create a new experience for...

London, United Kingdom
Reviewed 4 weeks ago

We stayed for two nights at the weekend. Building is impressive but it's not dated. Rooms are spacious but even more dated. There is nothing luxurious about it. Noise insulation is not good enough. Even worse, when we were staying there was a musical festival and music could be heard until 2 am and later. We had to change rooms...

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Helpful?
1Thank ringingup
Edinburgh, United Kingdom
Reviewed 22 March 2017

We've stayed in other Melia hotels in Europe and Melia Bilbao didn't disappoint. Great location, great staff in the bar and great room for the weekend. Looking forward to doing it again sometime soon.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Jacqueline G
GEXBilbao, Director de Relaciones con Clientes at Melia Bilbao, responded to this review

Dear Miss Jacqueline G, First of all, we would like to thank you for the time you used to rate your stay at our hotel. It is such a pleasure to know that you enjoyed it, the whole team works really hard to achieve our clients' satisfaction. We hope we can create a new MELIÁ BILBAO experience for you soon....

Reviewed 17 March 2017

I stayed in the Meliá Bilbao for one night as I was running an event in there. I literally fell in love with the hotel after 5 minutes I entered on it. Rooms are amazing, same for hotel facilities (amazing outdoor swimming pool, sauna) and even more the staff at the reception is super nice. A particular thank you to...

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Helpful?
1Thank Silvia S
GEXBilbao, Director de Relaciones con Clientes at Melia Bilbao, responded to this review

Dear Ms. Silvia S, First of all thank you for the time spent on letting us know what your stay in our hotel has been like. It means a lot to us given that the opinion of our clients makes us improve day by day. On the other hand, we would like to mention that we are really glad that...

manchester
Reviewed 14 March 2017 via mobile

A beautiful hotel in fantastic surroundings. A special mention must be given to a member of the hotel customer experience team , Cristian. Was exceptionally helpful and delivered a high standard of customer care. It would be great if you could pass on my thanks to the man himself! Well done Melia!!

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Helpful?
Thank manchesterlad2006
GEXBilbao, Director de Relaciones con Clientes at Melia Bilbao, responded to this review

Dear Mr. Manchesterlad2006, It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated....

Wherever the cheap fares take me
Reviewed 1 March 2017

Stayed here for 6 nights recently and overall it was very good. There were a few minor things that I did not like but overall, the hotel was excellent and I would definitely stay there again if I return to Bilbao. First, the positives: -Hotel staff were all very friendly and helpful. Everyone was always pleasant and eager to assist....

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Helpful?
1Thank antonius66
GEXBilbao, Director de Relaciones con Clientes at Melia Bilbao, responded to this review

Dear Mr. Antionius66, We would like to show you our gratitude for the comments you wrote about our hotel, it is such a pleasure for the whole team to know that your experience has been mostly positive. We work really hard to create pleasurable experiences for our clients. On the other hand, no doubt that all the suggestions will be...

Sofia, Bulgaria
Reviewed 25 February 2017

Real nice hotel, close to the airport and the main part of the city. Nice friendly staff. Breakfast was very nice and healthy oriented. Spacious rooms with a very nice bathroom. Good value for the cost.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank vesselinf2017
GEXBilbao, Director de Relaciones con Clientes at Melia Bilbao, responded to this review

Dear Mr. Vesselinf2017, Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. On the other hand, remember that Bilbao...

Mumbai (Bombay), India
Reviewed 16 February 2017

We were at Bilbao on a business trip. Melia has a lovely room & spacious bathroom. Very good spread of breakfast. Room service could be better & would help if more staff spoke English. Convenient to move around & Hotel is centrally located.Overall, good value for money.

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Helpful?
3Thank Raj S
GEXBilbao, Guest Relations Manager at Melia Bilbao, responded to this review

Dear Mr. Raj S Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. Also, we hope to see you...

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurante Aizian
Restaurante Aizian
Cuisines: European, Spanish
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Heart of business and cultural area, on banks of Nervion River - Contemporary, sophisticated guestrooms - 4 blocks to Guggenheim. ... more   less 

Additional Information about Melia Bilbao

Address: Lehendakari Leizaola 29, 48001 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Price Range: $148 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Bilbao 5*
Number of rooms: 211
Reservation Options:
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Also Known As:
Melia Bilbao Hotel Bilbao
Sheraton Bilbao
Bilbao Sheraton
Hotel Style:
#2 Family Hotel in Bilbao
#4 Romantic Hotel in Bilbao
#5 Business Hotel in Bilbao
#7 Luxury Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Melia Bilbao staff and other travellers.
35 questions
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Elsenham, United Kingdom
Guildford
over a year ago

See all questions (35)

Questions? Get answers from Melia Bilbao staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with a terrace”
Bufoid, 2 Apr 2017 | Read review
“Io ho alloggiato nella camera 802 e la consiglio a tutti!”
N4412ZQsilvias, 17 Mar 2017 | Read review
“Nothing in particular”
radiosutch, 25 Jan 2017 | Read review
“tenth floor has balconies”
lastrollo, 11 Jan 2017 | Read review
“Nice room, nice view, very interesting furniture. Heating tiles in the bathroom. nice value for the money.”
712nata_a_, 5 Dec 2016 | Read review
5 of 5