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Mercure Bilbao Jardines de Albia

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Mercure Bilbao Jardines de Albia
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227 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Bilbao Jardines de Albia
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Showing 49: English reviews
Na
Reviewed 27 November 2016

We really enjoyed staying at this hotel. The room was spacious and clean with good amenities. The staff was very friendly and fairly helpful (they didn't have any good tips on places to eat so just suggested standard places) and most spoke pretty-good English. I don't recommend eating at the hotel, it didn't seem very good and the few items...

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Helpful?
Thank Gfinger
Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Thank you for taking the time to write about our hotel. We take comments seriously in order to improve our services. I can only imagine that the food comments relate to our bar food, not our formal Zuria restaurant. We would be grateful if you could let us know by email, ha057@accor.com, which items you tried and what you didn't...

Bristol, United Kingdom
Reviewed 26 November 2016 via mobile

We stayed t the hotel for 3 nights,it's a lovely clean modern hotel The staff were very good,polite and helpful . We had breakfasts at the hotel and I couldn't fault them a very good choice. The only fault we had was we were on the 5th floor and there was a nightclub on the street opposite which didn't kickoff...

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Helpful?
1Thank Ed P
Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Dear Ed, I can understand your frustation regarding the noise, which is unfortunately not something we can act upon directly. We are working with the neighbours association in order to find a solution, however this process isn't giving us any short term results. As an option, I can only recommend you to contact the reception staff during your stay, even...

Edinburgh, United Kingdom
Reviewed 14 November 2016

Review collected in partnership with Mercure Hotels
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Thank k0echlin
Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Kent
Reviewed 6 November 2016

Well equipped hotel in a beautiful, central location. The staff are friendly and helpful. The rooms are well maintained, clean, quiet and comfortable with all the accessories you would need. The hotel car park seems expensive at €25 per night, but is secure, the spaces are wide enough for the larger cars and there's direct access to the hotel. Unloading...

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1Thank Janis_OurWorldforYou
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this review

Dear Janis, Thank you very much for sharing your experience in our hotel. We are pleased to hear you enjoyed the central location of the hotel and the services. We take note of your comments to keep improving. We look forward to seeing you again in Bilbao. Yours sincerely,

Manchester, United Kingdom
Reviewed 26 October 2016

got there Friday after noon stayed till sunday morning can I say wow as the hotel improved the rooms are fantastic the bar is great and the staff go out of there way to look after you have stayed here be for but will stay here when ever I'm in bilbao for the half marathon or for some thing els...

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Thank James k
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this review

Dear James, Thank you very much for your comment. We are really pleased to see you enjoyed your stay and you have seen all the improvements done in the hotel...we are keeping working hard to go further and get better... We look forward to seeing you again in Bilbao.

London, United Kingdom
Reviewed 24 October 2016

Review collected in partnership with Mercure Hotels
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Thank ChristosBP
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this review

Wakefield, United Kingdom
Reviewed 23 October 2016

My room - was on the ground floor as requested. (I have a walking stick, therefore, steps, etc. make life a challenge) The room itself was just like it's picture - perfectly clean, tidy. The bathroom and shower especially was a real innovation for me. |Not a dial on the shower - all done mystically with the chrome "handrail" the...

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Helpful?
Thank bren7993
Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Thank you Bren for your warm message. We will pass on your comments to Marta, Henri, and the cleaning team. We look forward to hosting you. Please visit Mercure.com and book directly. We do have offers that can only be found there. Best regards, Isabelle G.

Henley-on-Thames, United Kingdom
Reviewed 12 October 2016

We stayed here for a long weekend. We picked it for its location which was almost perfect. It is within walking distance of everywhere you might want to go in Bilbao. The rooms are comfortable and the staff very welcoming and helpful. The breakfasts were excellent with every taste catered for. There is an excellent bar too. Our one and...

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1Thank Roseyash
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this review

Dear Roseyash, Thank you very much for your comment. We are very pleased to see you enjoyed the central location of the Hotel and the services we provide,our buffet breakfast and the reception Staff. I apologize for the disturb during the night. The next time I suggest to request a room on the back of the hotel, those rooms are...

Charlotte, North Carolina
Reviewed 10 October 2016

I stayed here recently during a visit to Bilbao. This was my second time at the hotel. I love it just as much now as I did then. The location is perfect - quiet but close to both the old town and the Guggenheim. There are lots of great bars and restaurants nearby. The staff is charming. Book this hotel...

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Thank JD28204
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Dear Sir or Madam, It is with great pleasure that we read your review. Coming back to the same place is a proof that our hotel offered you a great night sleep as well as a great service. We hope to keep on serving you well. Best regards, Isabelle G.

Mazo, Spain
Reviewed 2 October 2016

We chose this hotel for its position and its rating on Tripadvisor, also we thought the price was fair. We arrived to Bilbao on a late flight but were still well looked after on arrival. The room was excellent, very well equiped and the bathroom imaculate. we paid for a standard double room so we could not expect great views...

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Helpful?
Thank Macenceman
Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Thank you very much for your comments. We take note of the bacon and will coach our team to make sure it's crispy in the future. We look forward to see you again. Best regards, Isabelle G.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The location of the Mercure Bilbao Jardines de Albia is extremely central: only 500m away from the Guggenheim, the main shopping street, el Corte Ingles, the restaurants and tapas bars. It is for real the best located hotel downtown Bilbao. We are currently under refurbishment, and we are careful not to discomfort our guests and never work early morning, late nights. We hope to be finished by March 2016. However we already have our newly refurbished rooms at the guest's disposal. Please feel free to contact us for any information. Best regards, The team ... more   less 

Additional Information about Mercure Bilbao Jardines de Albia

Address: San Vicente 6, 48001 Bilbao, Spain (Formerly Hotel Spa Husa Jardines de Albia)
Region: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Price Range: $110 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bilbao Jardines de Albia 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Spa Husa Jardines De Albia Hotel Bilbao
Husa Jardines De Albia Bilbao
Husa Jardines De Albia Hotel
Hotel Style:
#11 Luxury Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Bilbao Jardines de Albia staff and other travellers.
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Questions? Get answers from Mercure Bilbao Jardines de Albia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better and ask for a room away from the nightclub in the nearby street”
 of 5 bubbles Zeusco, 30 Jan 2017 | Read review
“Ask for one away from the social club”
 of 5 bubbles johnbryant1, 13 Dec 2016 | Read review
“Higher floors are quieter.”
 of 5 bubbles W7216NHrichardc, 9 Dec 2016 | Read review
“i stayed in room 608 but think any room will be nice to stay in”
 of 5 bubbles 274Jamesk, 25 Oct 2016 | Read review
“Get one as far away from the nightclub on the street below.”
 of 5 bubbles Roseyash, 12 Oct 2016 | Read review
5 of 5