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Hotel Ercilla

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Hotel Ercilla
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790 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Wolverhampton, United Kingdom
Reviewed 1 week ago

This was our first trip to Bilbao. The hotel itself was clean and smart. The bathroom was well stocked with soaps etc. The wifi was free and generally reliable. . No issues of any note. Great location to explore Bilbao

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Thank Harpreet D
Reviewed 28 October 2016

If I have to say something about this hotel in one word, it is "overvalued" hotel. I dont' know that to what is based the quality of hotel rating and it stars. Service was very poor, staff was unkindly and rooms were worn. It was great that the hotel is located in the city centrum and there was a lot...

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Thank Marko M
Kathmandu
Reviewed 20 October 2016

A good hotel if you want be in the center of town and close to walking distance to the Museum. Rooms are nice. Bed very comfortable and peaceful. Nicely decorated. Staff are very friendly. Check in is fast.

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Thank bijayamatya
Luxembourg
Reviewed 23 September 2016 via mobile

We stayed here one night. The hotel is very central to all sights. The reception is new but the rooms needs to be renovated especially the bathroom as the paint was peeling from the wall. The beds are hard which was gone for us. Breakfast was very busy with a long q but the choice was good. Overall ok but...

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Thank LuxTraveller
Istanbul, Turkey
Reviewed 14 September 2016 via mobile

Hotel seemed sooo nice When We First saw The lobby. But The rooms Are very old and They Dont smell nice. Although The rooms Are clean Internet connection is very bad, We cant get connected correctly and We loose The connection All The time . Hotel is located in The city center. I Dont recommend it.

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Thank Burcu E
A TripAdvisor Member
Villanueva de la Canada, Spain
Level Contributor
5 reviews
1 helpful vote
Reviewed 12 September 2016 via mobile

Those mattress were really uncomfortable, 2 single beds were placed together instead of one piece double bed.I asked for a crib for my baby, the mattress was really old and bulgy. He kept rolling from side to side. Toilets were too clean neither, we found rest of hair as soon as we went inside

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Thank A TripAdvisor Member
Bilbao
Reviewed 11 September 2016

Centrally situated hotel; easy to reach from airport by bus; Metro station nearby. Breakfast quite expensive --> I recommend to have breakfast in one of the nearby bars or cafés. Not so good: they carged my credit card in advance (4 month)

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Thank Lutz H
Burton upon Trent, United Kingdom
Reviewed 9 September 2016 via mobile

The hotel's location, friendly staff, parking (although restricted), decent size rooms and facilities nade it a great place to use for visiting and exploring Bilbao. Yes, some of the room's decor might be 'tired', but the bedlinen was new and clean, along with the bathroom and bedroom. Would definitely use again if we come back.

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Thank Garonne9
Alameda, California
Reviewed 6 September 2016

The Ercilla Hotel has a great location in the center of Bilbao. You can walk everywhere and there is a lot to see. I had two different rooms. I moved because the wifi did not reach my room. I could stand in the hall by the elevators or sit in the lobby to get a connection. No problem in the...

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Thank Spicemom2013
A TripAdvisor Member
Level Contributor
2 reviews
1 helpful vote
Reviewed 1 September 2016 via mobile

Hotel lobby looks great! Nice marketing pics! Front Desk Staff: not so pleasant and not so knowledgeable! Checked in at front desk in about three minutes. No hello...just name , passport, no room explanation! Booked last minute and what a mistake! Paid for Le Club upgrade and was never told about what that gave us! Missed a lounge, free dry...

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1Thank A TripAdvisor Member

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Contemporary Hotel, popular comforts for business or leisure travelers, restaurant serving Basque Cuisine; set in the city center. ... more   less 

Additional Information about Hotel Ercilla

Address: Ercilla 37-39 | El Ensanche, 48011 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Price Range: $96 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ercilla 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Style:
#17 Luxury Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ercilla staff and other travellers.
2 questions
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Questions? Get answers from Hotel Ercilla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need wifi, make sure you ask for a room that has it.”
 of 5 bubbles Spicemom2013, 6 Sep 2016 | Read review
“We don't know the condition of the hallways and rooms in other floors; but, stay away from the 9th.”
 of 5 bubbles rh28rh, 12 Aug 2016 | Read review
“Not sure but ask for a city view.”
 of 5 bubbles shready, 9 Aug 2016 | Read review
“Comfortable and adequate”
 of 5 bubbles X7295IEmaryl, 9 Aug 2016 | Read review
“You may ask for a room with a better view, not facing the inner yard.”
 of 5 bubbles MarikaR73, 6 Jul 2016 | Read review
5 of 5
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