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Sercotel Hotel Gran Bilbao

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#1 of 43 Hotels in Bilbao
Certificate of Excellence
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Sercotel Hotel Gran Bilbao
Sercotel Hotel Gran Bilbao
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1,417 Reviews from our TripAdvisor Community

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Showing 230: English reviews
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Oberlin, Ohio
Reviewed 1 week ago NEWvia mobile

The hotel is new,set on a hill above the old town and designed for groups and meetings. Our room was well-appointed and spacious, although we did not receive the double bed requested. The air conditioning did not work well and had to be controlled by the front desk. Breakfast was ample and had something for every taste.

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Helpful?
Thank Judebi
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Judebi, Thank you very much for taking some minutes of your precious time in sharing your experience with us. The requests of our clients are very important for us but unfortunately. Double beds are upon availability, we regret not having had availability upon arrival. We are very glad to know you have enjoyed our breakfast, where we try to...

Almeria, Spain
Reviewed 1 week ago via mobile

I would agree with generally the other positive reviews and have given a Five Star rating. Reason I chose hotel was that it was pet friendly but very sadly when I came one's little Toy Poodle had passed. Turning to the Hotel it is convenient and quiet and food good with plenty of choice for breakfast. Parking good. One thing...

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Helpful?
Thank Tivy2014
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Tivy2014, Thank you very much for sharing with us your experience in our hotel! Your feedback is the best way we have to keep on growing. We are glad to read that you have enjoyed you stay with us. We are very grateful for highlight our breakfast, there we offer you a large variety of quality products. All Gran...

Reviewed 2 weeks ago

Nice comfortable room, but the bathroom lighting was terrible so that your face was in a shadow when trying to shave. Then into the shower that was broken and shot water straight up to the ceiling and all over the bathroom... Restaurant hours are very defined, so if you are hungry when it is not open, too bad. There are...

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Helpful?
1Thank Rod V
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Rod V, Thank you very much for choosing Gran Bilbao Hotel and for sharing your experience on Tripadvisor. We appreciate your feedback concerning your stay with us and that you say us the inconveniences you have experienced. Our goal is that each person who booked an accommodation at Gran Bilbao Hotel is provided with exceptional service from the very...

Swidnica, Poland
Reviewed 2 weeks ago

Nice hotel in good location with parking for decent rate. I liked service level. Improvement in guiding the way to the parking garage. Opening hours of the bar (dinner is late, you come back and.... bar is closed). Anyway nice level for decent price.

Review collected in partnership with this hotel
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Helpful?
Thank pczerwin
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear pczerwin, Thank you for choosing our hotel for your stay in Bilbao! We appreciate the time you took to share your experience. The feedback of all our customers is very important in order to improve our service. We are glad to learn that you enjoyed our location and service. We will consider your comments about opening hours of the...

Newport, United Kingdom
Reviewed 3 weeks ago

The Grand Hotel Bilbao is a lovely, modern, clean and friendly hotel. We had a superior room which gave us great views - and a huge bathroom! The hotel is located outside of the city - its a 8-10 minute walk to the old town and about 25 minutes to the new town. That said - Bilbao is a great...

Review collected in partnership with this hotel
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Thank JCV_68
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear JCV_68, We are very grateful for sharing with us your experience in our hotel. Your comments are very importants to improve our service. We are glad to hear that you have enjoyed our location. It gives us a special calm close to the old town but far enough of the city center’s noise. In addition, we have beautiful views...

London, United Kingdom
Reviewed 20 February 2017

The hotel is modern, clean and the rooms are huge and well-appointed. Very quiet although near a busy road and very little noise from within the hotel. Very comfortable and large beds. Pleasant and helpful staff. Journey from airport by bus was very straightforward and there are also metro and tram stops within 10 minutes walk. It takes under 10...

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Helpful?
2Thank Urban_Fox_58
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Urban_Fox_58, Thank you very much for investing your time on posting a comment about your experience with us. Your opinion is very important and help us to keep in working to do our best every day. It is marvelous to know you have enjoyed our rooms. We take care of the minimum details to make you feel at home....

Braunton, United Kingdom
Reviewed 16 February 2017

Stayed at this hotel for a long weekend with family. 2 adults and 2 children under 12. Chose the hotel because it seemed to offer proper family rooms with beds and a great breakfast. It did not disappoint. I would say the family room is the best e have stayed in. Clean, very comfortable and with 2 proper bedrooms, TVs...

Review collected in partnership with this hotel
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Helpful?
Thank AbsoluteAndy
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear AbsoluteAndy, It is an honour to receive such a good comment, ¡thank you very much! We appreciate a lot the time you took to sharing your experience on TripAdvisor. It is fantastic to know that we have met your expectations. It is fantastic to know that you have enjoyed our family rooms!, thank you for choosing us. We are...

Milton Keynes, United Kingdom
Reviewed 14 February 2017

I stayed here for one night while visiting a friend. The rooms are very spacious, comfy beds and nice bathrooms. The location is great too, although not in the centre its still not far and you can easily walk there. Also not far from the airport. Overall and excellent choice for a weekend stay!

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Helpful?
Thank Georgina N
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Georgina N, Thank you very much for taking time in sharing your experience with out team. We are very glad to hear that you have enjoyed our rooms. We do all our best to do your stay with us a nice experience, it is a pleasure to know you have enjoyed it. Thank you for highlight the location of...

Isle of Skye, United Kingdom
Reviewed 14 February 2017

We choose this hotel as it should have been easy to drive to. It is, once you know where it is ( two minutes or less from the motorway), but the junction is complex, and it fooled our sat nav three times before we managed to reach the hotel. That said, it is a good location, with excellent parking and...

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Helpful?
Thank AlantheTrekker
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear AlantheTrekker, First of all, I would like to thank you very much for investing your time in sharing your comment on Tripadvisor. It saddened us to know that you found some difficulties to reach our Hotel. In the Hotel’s website you can find how to get to the hotel from your location. Moreover, for our staff is always a...

Bowness-on-Windermere, United Kingdom
Reviewed 12 February 2017

Though this hotel is Convienent for access to the motorway it was let down on several fronts. The bedroom walls allow you to hear voices and sound from the adjacent rooms, I think they overcharge for using their underground garage and the food provided by room service was the worse I have encountered and I felt the requirement to complain....

Review collected in partnership with this hotel
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Thank downhilljohn
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear downhilljohn, First of all, thank you very much for taking some of your valuable time of sending us your review. It is very important for us to know your experience. We apologize for not been able to meet your expectations about the restaurant. In Gran Bilbao Hotel we try to do our best to ensure your stay with us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sercotel Gran Bilbao Hotel is a 4-star hotel in Bilbao strategically located just 500 metres away from the historical centre and very well connected to financial and commercial area, as well as to the international airport. The hotel offers 202 rooms with a modern decoration and fully equipped, including free Wifi and views of the city as well as the mountains. You can also take advantage of our free gym and our renowned buffet breakfast, with fresh juices, homemade products and live cooking. The Sercotel Gran Bilbao Hotel offers 10 function rooms including an auditorium that can accommodate up to 285 guests, the ideal venue for meetings and events. ... more   less 

Additional Information about Sercotel Hotel Gran Bilbao

Address: Avenida Indalecio Prieto, 1, 48004 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Price Range: $96 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Hotel Gran Bilbao 4*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Despegar.com, Hotels.com, Travelocity, Agoda, HotelsClick, Orbitz, Hotel.de and HRS so you can book your Sercotel Hotel Gran Bilbao reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sercotel Gran Bilbao Hotel Bilbao
Hotel Style:
#1 Luxury Hotel in Bilbao
#3 Best Value Hotel in Bilbao
#7 Business Hotel in Bilbao
#9 Family Hotel in Bilbao
#9 Romantic Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Sercotel Hotel Gran Bilbao staff and other travellers.
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Questions? Get answers from Sercotel Hotel Gran Bilbao staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor away from elevator”
 of 5 bubbles rodv447, 15 Mar 2017 | Read review
“We had Room 701 - perfect for a family of 4.”
 of 5 bubbles AbsoluteAndy, 15 Feb 2017 | Read review
“Top Floors have good views available”
 of 5 bubbles 650JohnR, 16 Jan 2017 | Read review
“We were on the 8th floor and it was lovely and quiet.”
 of 5 bubbles Razzy68, 23 Nov 2016 | Read review
“A good view is a big plus!”
 of 5 bubbles shelley134, 14 Nov 2016 | Read review
5 of 5