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A terrible experience. I booked with a small deposit and went to cancel online where it stated I would be charged a small fee. However, I was later charged he full amount despite what it said online. Still not got the refund.More
Thank Martin R
Response from Francisco I, Director General at Occidental GranadaResponded yesterday
Dear guest,
Thank you for the time you took out of your day to share your comments regarding your experience with our Occidental hotel.
As you had been notified, during your reservation process, you had chosen a non refundable rate, or a future occasion we...More
Clean, and the double beds we had were good. The elevators are a little tiny, so when we checked in (27 ppl) it got pretty overwhelmed. The staff were helpful the breakfast buffet was very good. A solid place to park it for the night.More
Thank Wilg1001A
Response from Francisco I, Director General at Occidental GranadaResponded 4 days ago
Dear Guest,
Thank you very much for leaving these wonderful comments and photos on Tripadvisor, we are delighted that you enjoyed your stay among us.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to...More
Not the ideal location for sight-seeing. Took at least 15 minutes to walk to anywhere of interest. Ideal if you are on a business trip. Breakfast was average with the usual choice however the cooked food could have been hotter.More
Review collected in partnership with Barcelo Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank katharineb304
Response from Francisco I, Director General at Occidental GranadaResponded 4 weeks ago
Dear Guest,
Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló xxx.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.
Our location it´s one of...More
Relatively good service but needs to update interior of rooms and breakfast area. Taste of food is quite ok. Suggest more choices. Fast check in and check out. Location is good. Walking distance to restaurants and shops.More
Review collected in partnership with Barcelo Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Joseph A
Response from Francisco I, Director General at Occidental GranadaResponded 16 June 2017
Dear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Moreover, we lament reading that our buffet offer did...More
We stayed here as a family of 12 people of all different ages. The staff were extremely friendly and provided excellent service at all times - even when the boys kept bothering them at random hours of the night.More
Review collected in partnership with Barcelo Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank ShahidaKhatun
Response from Francisco I, Director General at Occidental GranadaResponded 30 April 2017
Dear Guest,
Thank you very much for sharing this great review of your recent stay at Occidental Granada. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire...More
USD 51 - USD 99 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#29 Luxury Hotel in Granada
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
141
Reservation Options
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Response from eliseo villanue... O | Property representative |
Dear customer,
please conctact with your travel agency, we cannot answer request directly with the client when you have reserved through another agency.
Thank you.
Australia