Overall this is a very good to excellent property, well managed and well located for easy access to major tourist sites and restaurants. Rooms were typical for Southern European hotels with some distinguishing decor. A small functional gym and pleasant courtyard on the lower level are welcome amenities. However access to an outdoor pool would have been welcome in the midst of a sweltering heatwave. Desk staff were particularly obliging including very late night car valet service from the front door. Smaller establishments may offer more charm but this international quality hotel fit all the requirements for our family travels through Andalucia.
The staff is terrible. They are remarkably I accommodating. The room I prepaid for was given to someone else-overbook, much? I was downgraded with no compensation. I paid the maximum room rate for a medium rate room. In addition, The room I was in had a window in the shower with a shutter that was stuck partially open so I had to cower in a the corner to shower. I would not stay here again, nor would I recommend it to anyone else.
When I arrived at this hotel I thought I had hit the jackpot: beautiful grounds, complete facilities and great service. My room was on a beautiful inner courtyard. On the way to the room the desk clerk mentioned that their restaurant had a flamenco exhibition at the restaurant that night, that was at a fair price of (I forget exactly, but not cheap and not exorbitant) that would require a reservation. However I had other dinner plans. When I returned from dinner, I saw the courtyard below me was set up with a stage and restaurant tables since I left a few hours earlier. Eventually, I saw the flamenco show for free from my room through a window that looked out directly onto the courtyard. If I had reserved for the show, I certainly would have felt ripped off. The show was loud but I didn't mind. However, after the show, the loudness increased. It turned out that the bar also opened out onto the courtyard open air and they had some very very loud drunks continuously for hours and hours until midnight or so. And it turned out that the windows and walls let all the noise in as if my bed was in the bar. My view: they MUST noise-proof these rooms or at least disclose what they are selling to you. And they need to monitor the level of noise allowed from the raucous bar (it was the next night after a huge soccer match apparently) until the noise-proofing is done. And it would have been brave and honest if they had disclosed the flamenco show was in the courtyard. They might have said many thought it was so much more enjoyable to observe from close up than from the 2nd floor room. What a letdown, especially the bar noise!…
this is the hgotel is unforgettable, it is reconstructed an old monument from 16th century even the graves seen on the coıurt yard while having drinks with snacks or in the morning having berakfastç there are severalsmall courtyards inside the hotel withgreen plantationwhich looks awesome. Room was good ,location wqs good near to Albaicin with fea minutes waşl to finf yourself the middkle of attractions surrounded by cafes,reaturanbts . i highly t recomend this hotel if you plan to go Granada
What a lovely hotel and experience! The hotel staff from the front desk (Juan and Fidel) to the wait staff (Ruben and Cristina) to the housekeeping are all so kind, friendly, and accommodating. Our room was #006. Quiet, unique, comfortable. Our section of the hotel is from the 1400s! How cool is that?! The location is convenient for walking to the nearby Granada Cathedral, lots of shopping, and restaurants. The hotel itself is an amazing historical property, originally a Catholic Convent. The courtyard is beautiful and serene. We had breakfast there in the morning and wine in the evening. Overall, a 5 out of 5 stars!
Highly recommended for location, quality of services, hospitality, care to guests. Reception very efficient. Room very clean and good breakfast. Located in the Gran Via of Granada the hotel is just few steps from the cathedral of Granada and the shopping area.
This hotel is quite expensive. Parking is valet only at over 30 euro per night. Rooms are rather small. Breakfast is good. Location is in city center; not best for visiting Alhambra, but good for anything else. We did not get the best vibe from the staff. Apart from one gentleman they seemed quite indifferent.
We stayed here for 8 nights and got a room overlooking the main Grand Via. The room was a decent size and the bathroom was larger than expected. This is on a main street that is in a special zone that limits private vehicles from entering. It is central and walk-able to most locations. We walked to the Alhambra and Albaicin neighborhoods. It right next to the Cathedral and Royal Chapel and close to many other sights. The hotel is very nice with a great central courtyard that is very peaceful with a water fountain. There are sofas along the 2nd floor to lounge and tables for having some tea on the first floor. Overall a great place to relax after a long day going to sights. Breakfast was very good. One could order a few items like eggs and bacon and waffles to go with the breakfast buffet. Breakfast was very good with extremely attentive service from the staff. Overall service was also really good from the front desk helping print our excursion tickets to the room service staff doing a good job of cleaning the rooms. I would stay at this hotel again due to the central location, wonderful central and peaceful courtyard, good breakfast and very good service.…
We are staying here for 3 nights. There was an issue related to connecting my separate reservations together and it seemed that it would take much time to communicate with Marriott. Carlos took over lengthy communication with Marriott while I enjoyed my trip to Alhambra, and resolved the issue nicely. I highly appreciate his help!
An overall good hotel experience with nice rooms, beautiful design and good service. Smaller issues like a very average breakfast buffet as well as no English TV news channel in the rooms deduct from the score where I had expected more from a 5 star hotel. Would stay again but probably try another of the many hotel options in Granada first.
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