Hotel Palacio De Santa Paula, Autograph Collection
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Room & Suite (238)
What is Travellers’ Choice?
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Palacio De Santa Paula, Autograph Collection
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 137 hotels in Granada
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
382Restaurantswithin 0.5 km
97Attractionswithin 0.5 km
Contact
Gran Via De Colon 31, 18001 Granada Spain
Name/address in local language
Getting there
Rental CarsSee all Granada car hire
1433Reviews25Q+A100Room tips
Reviews
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Overall this is a very good to excellent property, well managed and well located for easy access to major tourist sites and restaurants. Rooms were typical for Southern European hotels with some distinguishing decor. A small functional gym and pleasant courtyard on the lower level are welcome amenities. However access to an outdoor pool would have been welcome in the midst of a sweltering heatwave. Desk staff were particularly obliging including very late night car valet service from the front door. Smaller establishments may offer more charm but this international quality hotel fit all the requirements for our family travels through Andalucia.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Access by car is both confusing and limited. Self park is some distance away. We opted for valet...
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Helpful
The staff is terrible. They are remarkably I accommodating. The room I prepaid for was given to someone else-overbook, much? I was downgraded with no compensation. I paid the maximum room rate for a medium rate room. In addition, The room I was in had a window in the shower with a shutter that was stuck partially open so I had to cower in a the corner to shower. I would not stay here again, nor would I recommend it to anyone else.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Hotel Palacio de Santa Paula Autograph Collection, General Manager at Hotel Palacio De Santa Paula, Autograph Collection
Responded 2 weeks ago
Dear Lara M, First and foremost, we would like to thank you for having chosen us during your stay in Granada and also for taking the time to share your feedback with us. Thank you for your nice comments about the property and we would like to apologize for the inconvenience during your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We hope to have the opportunity to welcome you back and change your impressions during this stay. Kind Regards, Palacio de Santa Paula Team
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When I arrived at this hotel I thought I had hit the jackpot: beautiful grounds, complete facilities and great service. My room was on a beautiful inner courtyard. On the way to the room the desk clerk mentioned that their restaurant had a flamenco exhibition at the restaurant that night, that was at a fair price of (I forget exactly, but not cheap and not exorbitant) that would require a reservation. However I had other dinner plans. When I returned from dinner, I saw the courtyard below me was set up with a stage and restaurant tables since I left a few hours earlier. Eventually, I saw the flamenco show for free from my room through a window that looked out directly onto the courtyard. If I had reserved for the show, I certainly would have felt ripped off. The show was loud but I didn't mind. However, after the show, the loudness increased. It turned out that the bar also opened out onto the courtyard open air and they had some very very loud drunks continuously for hours and hours until midnight or so. And it turned out that the windows and walls let all the noise in as if my bed was in the bar. My view: they MUST noise-proof these rooms or at least disclose what they are selling to you. And they need to monitor the level of noise allowed from the raucous bar (it was the next night after a huge soccer match apparently) until the noise-proofing is done. And it would have been brave and honest if they had disclosed the flamenco show was in the courtyard. They might have said many thought it was so much more enjoyable to observe from close up than from the 2nd floor room. What a letdown, especially the bar noise!…
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Date of stay: May 2022
Helpful
Response from Hotel Palacio de Santa Paula Autograph Collection, General Manager at Hotel Palacio De Santa Paula, Autograph Collection
Responded 3 weeks ago
Dear NJ-Eric, First and foremost, we would like to thank you for having chosen us during your stay in Granada and also for taking the time to share your feedback with us. Thank you for your nice comments about the property and we would like to apologize for the inconvenience with the concert and bar noise. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. Thank you again and have a great week! Kind Regards, Hotel Palacio de Santa Paula Team
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this is the hgotel is unforgettable, it is reconstructed an old monument from 16th century even the graves seen on the coıurt yard while having drinks with snacks or in the morning having berakfastç there are severalsmall courtyards inside the hotel withgreen plantationwhich looks awesome. Room was good ,location wqs good near to Albaicin with fea minutes waşl to finf yourself the middkle of attractions surrounded by cafes,reaturanbts . i highly t recomend this hotel if you plan to go Granada
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Date of stay: May 2022
Value
Location
Service
1 Helpful vote
Helpful
What a lovely hotel and experience! The hotel staff from the front desk (Juan and Fidel) to the wait staff (Ruben and Cristina) to the housekeeping are all so kind, friendly, and accommodating. Our room was #006. Quiet, unique, comfortable. Our section of the hotel is from the 1400s! How cool is that?! The location is convenient for walking to the nearby Granada Cathedral, lots of shopping, and restaurants. The hotel itself is an amazing historical property, originally a Catholic Convent. The courtyard is beautiful and serene. We had breakfast there in the morning and wine in the evening. Overall, a 5 out of 5 stars!
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Date of stay: May 2022
Location
Service
Sleep Quality
Helpful
Highly recommended for location, quality of services, hospitality, care to guests. Reception very efficient. Room very clean and good breakfast. Located in the Gran Via of Granada the hotel is just few steps from the cathedral of Granada and the shopping area.
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Date of stay: April 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
This hotel is quite expensive. Parking is valet only at over 30 euro per night. Rooms are rather small. Breakfast is good. Location is in city center; not best for visiting Alhambra, but good for anything else. We did not get the best vibe from the staff. Apart from one gentleman they seemed quite indifferent.
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Date of stay: April 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
+1
We stayed here for 8 nights and got a room overlooking the main Grand Via. The room was a decent size and the bathroom was larger than expected. This is on a main street that is in a special zone that limits private vehicles from entering. It is central and walk-able to most locations. We walked to the Alhambra and Albaicin neighborhoods. It right next to the Cathedral and Royal Chapel and close to many other sights. The hotel is very nice with a great central courtyard that is very peaceful with a water fountain. There are sofas along the 2nd floor to lounge and tables for having some tea on the first floor. Overall a great place to relax after a long day going to sights. Breakfast was very good. One could order a few items like eggs and bacon and waffles to go with the breakfast buffet. Breakfast was very good with extremely attentive service from the staff. Overall service was also really good from the front desk helping print our excursion tickets to the room service staff doing a good job of cleaning the rooms. I would stay at this hotel again due to the central location, wonderful central and peaceful courtyard, good breakfast and very good service.…
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Date of stay: March 2022
Rooms
Cleanliness
Service
Room Tip: Get the Premium room facing the central courtyard
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1 Helpful vote
Helpful
We are staying here for 3 nights. There was an issue related to connecting my separate reservations together and it seemed that it would take much time to communicate with Marriott. Carlos took over lengthy communication with Marriott while I enjoyed my trip to Alhambra, and resolved the issue nicely. I highly appreciate his help!
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Date of stay: March 2022Trip type: Travelled as a couple
Helpful
An overall good hotel experience with nice rooms, beautiful design and good service. Smaller issues like a very average breakfast buffet as well as no English TV news channel in the rooms deduct from the score where I had expected more from a 5 star hotel. Would stay again but probably try another of the many hotel options in Granada first.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: The hotel offers valet parking which is very useful
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1 Helpful vote
Helpful
PRICE RANGE
USD 201 - USD 310 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac palacio de santa paula, autograph collection hotel granada
FORMERLY KNOWN AS
AC Hotel Palacio de Santa Paula by Marriott
LOCATION
SpainAndaluciaProvince of GranadaGranadaCentro - Sagrario
NUMBER OF ROOMS
75
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Claim Your Listing Frequently Asked Questions about Hotel Palacio De Santa Paula, Autograph Collection
Which popular attractions are close to Hotel Palacio De Santa Paula, Autograph Collection?
Nearby attractions include Casa Ana · Centro Flamenco · Tablao (0.4 km), Escuela Delengua (0.3 km), and Basílica de San Juan de Dios (0.3 km).
What are some of the property amenities at Hotel Palacio De Santa Paula, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Palacio De Santa Paula, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palacio De Santa Paula, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, parking is available to guests.
What are some restaurants close to Hotel Palacio De Santa Paula, Autograph Collection?
Conveniently located restaurants include d'Sano, Teteria Restaurante Diwan, and Palacio Andaluz Almona.
Are there opportunities to exercise at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Hotel Palacio De Santa Paula, Autograph Collection located near the city centre?
Yes, it is 0.7 km away from the centre of Granada.
Are any cleaning services offered at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Palacio De Santa Paula, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Palacio De Santa Paula, Autograph Collection?
Many travellers enjoy visiting Generalife (1.3 km), The Alhambra (1.1 km), and Mirador de San Nicolas (0.7 km).