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When I first walked into This hotel, I noticed a uniformed security guard in the lobby, similar to a bank-not a good first impression.
Upon check in we ( my partner and I)were immediately asked for our passports. I presented mine, and the receptionist insisted...More
Response from HPSPA, Director de Recepción at AC Palacio De Santa Paula, Autograph CollectionResponded yesterday
Thank you for your comments.
It seems that we have not covered your expectations in many ways and we are really sorry to hear that. To ask for personal ID to any person that stays in our property is a right and a...More
Very comfortable hotel in a very good situation, next to the cathedral and good restaurants.
Hotel good for booking things to see and suggesting places of interest, good knowledge of tapas nearby. Good public rooms, very good restaurants, comfortable rooms.
There are so many things about this hotel that could be great...and that I could even love. But, there were enough things that were just off. It started with my check in. At check in I was informed that only continental breakfast was provided for...More
Response from HPSPA, Front Office Manager at AC Palacio De Santa Paula, Autograph CollectionResponded 6 days ago
Thank you for your time to write your review about your stay in our hotel. We are sorry your stay was not as expected, we always try to offer a fantastic service and attend all the demands as much as we can. Regarding...More
This hotel is probably the best located hotel. It’s literally in front of the Cathedral. Old now is attached to this place. So no need for a car or any form of transportation Rooms are very modern and very tastefully done.
The staff is super...More
Excellent all round, hotel, room, staff and location. Really enjoyed the stay as it is so easy to get to all the major sightseeing locations which are within easy reach. Beautiful sizeable room and bathroom, very comfortable with view over central courtyard. Very memorable.
Dear Heena H
Thank you for your question. At this moment our hotel does not have Halal food available, sorry.
If you have any other question please let us know, will be our pleasure to assist you.
Thank you for your interest in our hotel and your booking. Tripadvisor does not allow to inform of any link or e-mail in the replies, so we cannot inform you about our e-mail address, sorry. For any... More
Thank you for your interest in our hotel and your booking. Tripadvisor does not allow to inform of any link or e-mail in the replies, so we cannot inform you about our e-mail address, sorry. For any request you have. Alteratively, you can use our phone number 34 958 805 740.
Thank you and best regards!
Thank you for asking! I can give you direction here, but will be easier if you visit our oficial webpage, in "Map" section, there are Driving directions that for sure they will help you arriving to our hotel... More
Thank you for asking! I can give you direction here, but will be easier if you visit our oficial webpage, in "Map" section, there are Driving directions that for sure they will help you arriving to our hotel. As other users said, it's a road only for taxi and buses, but our guest vehicles are able to arrive to the hotel door, we will take care of your car and your plate number.
If there is something we can do for you, please contact us directly.
Have a great day!
Palacio de Santa Paula Hotel