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BlueBay Banus

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BlueBay Banus
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685 Reviews from our TripAdvisor Community

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Showing 426: English reviews
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Southport, United Kingdom
Reviewed 1 week ago

Just returned last night from a 5 day stay at Blue Bay which we booked as a couple, for an early mini break. We hired a car from Malaga airport which was very good value and excellent to have. There is parking in the roads near the hotel but we chose to pay for the secure hotel parking at the...

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Helpful?
Thank Judelephant
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear client. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Derbyshire, United Kingdom
Reviewed 1 week ago

Just returned home following a lovely week at the Bluebay. After reading some reviews I was apprehensive about staying at this hotel, but those fears were totally unfounded. The hotel is furnished Spanish style and is kept spotlessly clean. Our room was very spacious and was serviced every day to a high standard and we had a lovely balcony overlooking...

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Helpful?
Thank 26alpine
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Spain
Reviewed 2 weeks ago

Hello, we just got back from our trip to Puerto Banus. The hotel is very nice beyond our expectations actually. The territory is big ,green,clean.Very peaceful place.Close to the beach,walking distance to the port walking area. The food for breakfast and dinner also not bad. Taxi to Puerto Banus costs 8 euro. Walking down the coastline is approx. 15 mins....

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Helpful?
Thank BlackMagicWman
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 2 weeks ago via mobile

Great value for money. Very nice room, huge and confortable bed and great buffet. We visited the hotel in March and we both thought that this place has to be great during summer. Highly recommended hotel close to Puerto Banús. We'll be back!

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Helpful?
Thank Johker
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear client. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Basingstoke
Reviewed 3 weeks ago via mobile

Stayed at the Blue Bay hotel for four nights with three other guys, hotel in a good location, reception staff have had a charisma bypass. Rooms very basic and very dark, at least the ones we had, covers a very large area. All a bit run down feels like it needs major investment. Would not dream of taking the family...

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Helpful?
Thank sainty58
Departamento C, Director Comercial at BlueBay Banus, responded to this review

We thank you for taking the time to provide us with an evaluation of your stay. We regret that this did not meet your expectations. All your comments are essential to improve our service. We will make sure that your complaints are transmitted. Thank you.

Reviewed 3 weeks ago via mobile

Everytime the neighbor was splashing the toilet a very loud sound was coming from the pipes to our room, like if air was there. Not a very pleasant experience when the neighbors are german and get up at 6 am. The beds could also have better pillows but i guess thats a thing of taste. Very medium in quality, but...

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Helpful?
Thank Alexander R
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear Customer. We thank you for taking the time to provide us with an evaluation of your stay. We regret that this did not meet your expectations. All your comments are essential to improve our service. We will make sure that your complaints are transmitted. Thank you.

Reviewed 16 February 2017 via mobile

Bluebay Banus was very disappointing. The staff were rude and abrupt and very unhelpful. The pictures are misleading. Photos make the hotel look new when actually it's old, dated and basic. Rooms and resturant felt old and nothing special. We had to move rooms twice and on when no water and asked to leave the hotel, deputy manager and desk...

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Helpful?
2Thank Sinead L
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear customer, thank you for taking the time to write such a detailed review. I'm sorry to hear that you were not satisfied with our team's competition. All your comments are essential to improve our service. We will make sure that your complaints are passed on to everyone. Thank you.

London, United Kingdom
Reviewed 14 February 2017

Hotel was quite adequate for what was required but did not really live up to expectations. Fairly close to the beach, about a 10 minute stroll. Don't expect an internet service, even if you pay for the hotel one. Stay was enjoyable, but wouldnt be high on my list if I was to return to P. Banus again.

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Helpful?
Thank GERAINT W
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear customer, we thank you for taking the time to provide us with an evaluation of your stay. We regret that this did not meet your expectations. All your comments are essential to improve our service. Thank you.

Reviewed 9 February 2017

I have been staying at this hotel 3 times per year for the last 7 years and here's why (I am a 55 year old guy and share with my brother). - Hotel Grounds are brilliant, sun loungers always available with tons of room, better than some 5 star hotels - Price, price and price again. This is always the...

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Helpful?
3Thank Scott B
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 30 January 2017

The day time front desk staff could put a smile on their face and be more helpful. The room was not clean and we had to have it recleaned. This hotel has potential but the rooms need a serious facelift and cleanliness. This hotel is definetely not worthy of 4 star status.

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Helpful?
1Thank Mariya K
Departamento C, Director Comercial at BlueBay Banus, responded to this review

Thank you for your honest opinion. We have sent your comments to the staff concerned and apologize for this bad experience. We hope you give us another opportunity to show you that we are improving.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Meeting Rooms
  • Babysitting

Additional Information about BlueBay Banus

Address: Carretera Cadiz Km 173, 29660, Marbella, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Price Range: $86 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Banus 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Hotel Rincon Andaluz
Rincon Andaluz Marbella
Riu Rincon Andaluz
Rincon Andaluz Hotel
Hotel Style:
#22 Luxury Hotel in Marbella
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Banus staff and other travellers.
23 questions
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Questions? Get answers from BlueBay Banus staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior rooms overlooking the pool are very spacious”
 of 5 bubbles Judelephant, 16 Mar 2017 | Read review
“Rooms near road are noisy”
 of 5 bubbles scottbV9671GD, 9 Feb 2017 | Read review
“Rooms on corners of the landings tend to be bigger.”
 of 5 bubbles AbbiK89, 2 Nov 2016 | Read review
“family rooms are spacious”
 of 5 bubbles oneh, 19 Oct 2016 | Read review
“Ask for a quiet room - with a Sunny balcony”
 of 5 bubbles elite_properties, 16 Oct 2016 | Read review
5 of 5