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Gran Hotel Elba Estepona & Thalasso Spa

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Gran Hotel Elba Estepona & Thalasso Spa
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1,605 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Hotel Elba Estepona & Thalasso Spa
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Showing 672: English reviews
Amsterdam
Reviewed 16 November 2014

Excellent location for a holiday stay. Complicated lift systems, confusing layout of the hotel; I got lost looking for the breakfast room. Once you know your way around, it's a fine hotel. Reception staff is very helpful. Restaurant staff doesn't have a clue, but are friendly. The pools and beach are great. Unfortunately my stay was too short to visit...

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Helpful?
Thank TinekevR v
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear TinekevR v , In the first place we would like to thank you for having chosen the Gran Hotel Elba Estepona as your holiday resort for your vacation on Estepona. Your lovely review reflects that you had a really good time and we can only say that we feel honored by your words of praise. One of the main...

Gibraltar, null, Gibraltar
Reviewed 10 November 2014

Spent a weekend in an all inclusive basis and it left much to be desired. The Junior Suite was relatively large but bathroom cleanliness was not to its best. The food was not up to a five star standard, very basic and not impressed in the least. The staff were very friendly but on the second day of spa treatment...

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2Thank Carla Z
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Carla Z , Thank you for taking the time to comment on your very recent holiday with us. I’m sorry that we dissapointed you. The lack of our assistance and problem resolution on the food/housekeeping and Spa issues is unacceptable and I wish to deeply apologize for it. It’s obvious that we failed and I’m truly sad to learn...

Bristol, United Kingdom
Reviewed 6 November 2014

Visited the hotel at the end of October 2014. This hotel is exceptionally relaxing with some great amenities. The restaurant for breakfast and the selection of food is brilliant and I challenge anyone not to be happy with the food on offer, good attentive staff as well. The pool area is spotlessly clean, however I have to say the water...

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Helpful?
1Thank Stuart G
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Stuart G , Thank you for scoring us on Tripadvisor. We are delighted that you have enjoyed our facilities and moreover, the genuine attitude of our team. We are currently working with the local supplier on the range of English spoken TV channels, following your and many other guests’ suggestions. We hope to have the opportunity to greet you...

UK
Reviewed 1 November 2014

Just back from two week stay. Clean room, great sea view, helpful and efficient staff. Out of town location but short drive to center. A couple of resturants and shops within walking distance. We had a nice relaxing break.

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1Thank mtn963
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear mtn963 , Thank you for sharing your positive experience from Gran Hotel Elba Estepona & Thalasso Spa. I’m pleased to learn that you thoroughly enjoyed it. Warm regards, Juna Manuel Galán General Manager

Southampton, United Kingdom
Reviewed 31 October 2014

We went to his hotel for a four day break on 17th October and we had high hopes. It is a long way from the airport .. We were on the bus for 1.5 hours. When we arrived we were checked in but weren't given a welcome drink. No matter ... We were told we had an upgrade! The suite...

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3Thank JulienJez
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for taking your valuable time for commenting on your holiday with us. I’m sorry to learn that spending time at our hotel was such a dreadful experience for you, and we didn’t live up to your expectations in any aspect. I’m sad to see that you didn’t use the opportunity to speak to us during your...

london
Reviewed 27 October 2014

The last time I visited this hotel about 2/3 years ago I have to say it was a bit of a disaster! However I decided to give it another chance given it is so convenient for my visits to this area of Spain. What a difference a couple of years can make. They must have new management or something as...

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1Thank LondonDuke
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear LondonDuke , Thank you for sharing your positive feedback with us. We are eager to learn that you have chosen our Hotel for a second time in a row and that we have exceeded the previous expectations. We are looking forward to seeing you in the future! Best regards, Juan Manuel Galán General Manager

Mijas, Spain
Reviewed 23 October 2014

This is a very lovely hotel in every respect. The room was spacious & the en-suite was stunning. The food is excellent & well prepared. Staff were friendly & helpful. The location is good as its easy to find & close enough to the town of Estepona. Will certainly be going back.

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2Thank gordon c
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear gordon c , Thank you for recommending our hotel on Tripadvisor. We are delighted to learn that you had a fantastic time with us and we’ll be happy to welcome you back whenever in the future your holiday brings you to Estepona. Best regards, Juan Manuel Galán General Manager

Leeds, United Kingdom
Reviewed 20 October 2014

I am delighted to report on a stay at this hotel. Overall, it was without complaint and we had a really enjoyable holiday. It is about 45 minutes by road from Malaga airport and another 45 minutes on to Gibraltar. It is a large and well run hotel. The rooms are spacious, with elegant and comfortable furniture. The bathrooms are...

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1Thank DRDICKMAZEL
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear DRDICKMAZEL . First of all we want to thank you for your extend and wonderful review in Tripadvisor over our hotel. Thank you very much for your comments over our staff and our service, the details you have received and of course to our variety and quality of food, with our marvellous breakfast and dinner buffet Once more thank...

Bournemouth, United Kingdom
Reviewed 19 October 2014

The hotel is gorgeous and we found that every member of staff we came across was smiling and friendly from the moment we arrived. The buffet food had ample variety to give everybody something they would like, and every night there was a grill area where you could get food cooked to order (piping hot!). We also dined at the...

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1Thank Mary B
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Mary B , In the first place we would like to thank you for having chosen the Gran Hotel Elba Estepona as your holiday resort for your vacation on Estepona. Your lovely review reflects that you had a really good time and we can only say that we feel honored by your words of praise. One of the main...

Oxford, United Kingdom
Reviewed 19 October 2014

A nice family hotel with large pool and access to beach. It is a large hotel just off a quite a busy road (and right next to a nudist beach!). The stay was pleasant and staff very helpful and there is a few decent restaurants nearby. I found the air conditioning difficult to work and had to get staff to...

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Helpful?
Thank wilkinson78
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear wilkinson78, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We work very hard and we always welcome any sort of feedback as it helps us to improve our services and take neccesary measures wherever required. Once...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Gran Hotel Elba Estepona & Thalasso Spa

Address: Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Price Range: $180 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Hotel Elba Estepona & Thalasso Spa 5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Gran Hotel Elba Estepona & Thalasso Estepona
Gran Hotel Elba Estepona And Thalasso Spa
Gran Hotel Elba Estepona & Thalasso Spa Spain - Costa Del Sol
Hotel Style:
#2 Family Hotel in Estepona
#3 Romantic Hotel in Estepona
#4 Luxury Hotel in Estepona
#5 On the Beach Hotel in Estepona
#5 Spa Hotel in Estepona
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Elba Estepona & Thalasso Spa staff and other travellers.
76 questions
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Carlisle, United Kingdom
8 months ago
Preston, United Kingdom
over a year ago

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Questions? Get answers from Gran Hotel Elba Estepona & Thalasso Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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