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Considering the high price, I'd expect a top-notch hotel to enjoy my business trip to Mainz.
Arrogant and unprofessional check-in and check-out experiences (Alessandro, in the reception, really treated me like I was bothering him every second), really mediocre fitness room and bad quality wi-fi...More
Except the poor & unprofessional attitude during check in it was a good and comfort stay. During my stay for three nights house keeping provided a very quick and perfect service.
Parking fees was very costly.
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Had a long 3 weeks stay here for work, pretty satisfied with everything. Breakfast is okay, however if you were to eat the same thing everyday for 3 weeks, perhaps some new menu would be good. Pretty quiet and comfortable place. Recommended if you want...More
Upon entering the hotel sadly you have the unpleasant and overpowering Novotel signature scent , which is totally unnecessary.
The reception staff are very knowledgeable and friendly and quick to check in guests .
On the ground floor you have the bar and bajazzo restaurant...More
We stayed in this hotel for three nights attending a meeting in Mainz. Located 1,5 km away from Mainz downtown... but on the other hand it is at a short distance of Mainz central station. The room is big, clean and it provides a comfortable...More
Yes they have the option to receive the luggage. I have also checked in to my room at noon on my prior stays and it was not a problem as guests leave earlier. The 3 pm is just the guaranteed time they give you.