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Hilton Mainz City

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#5 of 41 Hotels in Mainz
Certificate of Excellence
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Hilton Mainz City
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476 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Reviewed 15 June 2014

We checked-in in the morning and had the room right away. The room was quite large, comfortable and well equipped. We had a comfortable stay. The downside was that wi-fi was only free at lobby and breakfast would cost extra.

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Helpful?
Thank TrishBerry
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It is a pleasure to read that you had an amazing stay with us on your recent visit. Thank you very much for your kind words. We hope to have the opportunity to be of service, should your upcoming travel plans bring you to Mainz. Kind regards, Rebecca Kipper p.p. Roland Roessler

Houston, United States
Reviewed 3 June 2014

Overall the room and service at the hotel was great. Only complaint was that in-room wi-fi service was 15 Euro per day. Free wi-fi service was only available in the lobby (couldn't access when in-room).

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Bill E. P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor! Sharing your warm compliments about our staff was definitely a highlight and is a great motivation for all of them. In regard to the internet prices I would like to inform you that we are currently in negotiations with our internet provider to offer a lower price in our guest...

Moss, Norway
Reviewed 29 May 2014

Had a pleasant stay in Hilton Mainz City. The hotel has typical Hilton standard, and has always provided me with a relaxing stay when I'm there for business. The rooms are large and clean. And even though it's very central in the city of Mainz, you don't get disturbed by the noise from the city.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Tor Mollatt E
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great feedback. It was a great pleasure to read through your review. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. Kind regards, Rebecca Kipper p.p. Roland Roessler

PARIS, FRANCE
Reviewed 26 May 2014

Old-fashioned decoration plus old upholstery, this hotel in a hidden street close to the center could look like your best option in Mainz but it's not. Rooms are dark, upholstery was dirty and worst of all, if you happen to be on a business trip, NO FREE WI FI in the room. 15€ per day. Funny to see most of...

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Helpful?
Thank PETERParis
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We will share your comments with our team as we constantly look for new ways to improve our guests' experience. Regarding the internet prices, I would like to inform you that...

Virginia, United States
Reviewed 23 May 2014

Fitness center off premises, nice touch to allow guest to use commercial gym. I've stayed in HH in Kuwait, Korea, Stuttgart, Hawaii, Miami, NYC ect.. The Dining staff, bartender, and reception staff were awsome at this HH... Great experience, higly recommend

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Paul B
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and...

Tampa, Florida, United States
Reviewed 15 May 2014

I have been at the Hilton Mainz city about 3 times in the past month, I love it. The staff is excellent; breakfast is a 100% the best. Is right downtown in the city of Mainz, the location makes is so accessible to the airport in Frankfurt, is right in the middle of everything you need. Hotel has parking the...

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Helpful?
1Thank Maria P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor! I am delighted to read that we had the pleasure of having you with us three times in the past month. It is great to read that we were able to exceed your expectations. Sharing your friendly remarks with my team was absolutely a highlight. Dear guest,...

Reviewed 13 May 2014

First, this hotel was extremely hard to find. Pricey parking, too. The room was awful. The shower had black mold; the carpet was extremely stained and disgusting. The walls had black dust on them. The wallpaper was ripped and there were small holes in the walls. The bed had a hair in it. Wifi was only free in the lobby....

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1Thank mac6811
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. Our guests’ feedback is a very valuable source for us to constantly improve our service and to meet their needs. I am very sorry to read that you were dissatisfied and felt that the accommodation and facilities...

Toronto, Canada
Reviewed 12 May 2014 via mobile

After having trekked thru the Middle East and end up in Frankfurt at the Novotel we needed something closer to the downtown area of Mainz. That's when the Hilton mainz city came up. At first I was skeptical but the cost was at par with the novotel and the location so much closer to the city as per other reviews....

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1Thank Travelling5stars
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It’s a pleasure to read that you enjoyed your stay so much. Thank you very much for your great review of your recent stay at Hilton Mainz City. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team, which I will happily share with them. Thank you for recommending us and we...

Reviewed 10 May 2014

Excellent hotel. Great staff, great bar, great breakfast and 30 second walk to city center. Parking is 20 Euro if you have a car but if you don't need one the train station is a five minute walk. Rooms are very nice. Stay here. You will like it. Sorry no pool or gym but they has membership to a sports...

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Thank F C
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We are very happy to read that you enjoyed your recent stay at the Hilton Mainz City that much. It is of utmost importance to constantly hear and monitor our guest's feedback in order to further improve our standard. Reading through experiences like yours is always a great motivation. Thank you. Kind regards from Mainz, Rebecca Kipper p.p....

Winnipeg, Canada
Reviewed 26 April 2014 via mobile

This hotel is located in a great location. ..close to the Old Town and a 15 min walk from the water. The plus is it is located across from a park. The rooms are a decent size and okay. Nothing "wow" about it. I can't believe it is a Hilton. They also.charge for wifi...which I find odd considering the room...

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Thank JK_Queen
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that we had the pleasure of having you with us and that you felt comfortable in our hotel. Regarding the internet prices, I would like to inform you that we are currently in negotiations with our internet...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting

Additional Information about Hilton Mainz City

Address: Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Mainz
Price Range: $124 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Travelocity and Agoda so you can book your Hilton Mainz City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mainz City staff and other travellers.
3 questions
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Questions? Get answers from Hilton Mainz City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure that view shown is also te one you get!”
 of 5 bubbles gerdap2017, 16 Jan 2017 | Read review
“Rooms on the 1st floor have faster Wi-Fi connections and are equipped with an expresso machine.”
 of 5 bubbles AlbertTeixeiraNdunda, 12 Aug 2016 | Read review
“Join HHonors for free perks.”
 of 5 bubbles lak123, 1 Jun 2016 | Read review
“The hotel stretches from the predictably preferable main building over a bridge to a building on other side of passing road.”
 of 5 bubbles bedrichn, 29 Apr 2016 | Read review
“We stayed on the first hotel floor with OK free wifi, but anyone in higher up rooms could not say the same”
 of 5 bubbles marjat414, 20 Apr 2016 | Read review
5 of 5