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BEST WESTERN Leoso Hotel Leverkusen

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BEST WESTERN Leoso Hotel Leverkusen
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256 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Los Angeles
Reviewed 3 weeks ago

... and definitely not the room at the from their pictures. I stayed here during a business trip for about a week. For sure this hotel had seen better days. The room was kind of ugly. The carpet, the curtains, the armchair had several big stains... The windows even some mold. It smelled everywhere musty so I did not even...

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Helpful?
Thank ChicaBandita1
Daniela-Mie, Supervisor Front Office at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear Guest, Thank you for your feedback. We would gladly have offered you an alternative room during your stay. I have forwarded your comments to the affected offices of our house, in order to examine the situation here and to remedy possible shortcomings in the room as soon as possible. We are very sorry to hear that you were dissatisfied...

Bavaria
Reviewed 9 December 2016

The place is located in a huge park near Bay Arena. It is within walking distance (app.10 min) from Leverkusen Mitte station, but not very easily found after dark, so take a taxi for about 5 Euro. From the higher floors, you can see three busy highways, but when the windows were closed, my very spacious room was quiet. The...

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Helpful?
Thank banane16
Daniela-Mie, Front Office Manager at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Dublin
Reviewed 10 November 2016

Standards in German hotels tend to be quite low so we usually go for a brand name just to be safe and adjust are expectations. We still managed to be shocked by this hotel! The furniture and décor are dated, not really problem for us but one of the chairs was so wobbly that we were scared to use it....

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Helpful?
Thank KeemBay
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear Guest, Thank you for your feedback. We would gladly have offered you an alternative room during your stay. I have forwarded your comments to the affected offices of our house, in order to examine the situation here and to remedy possible shortcomings in the room as soon as possible. We are very sorry to hear that you were dissatisfied...

North Las Vegas, Nevada
Reviewed 14 October 2016

As most German hotels, this is a clean hotel. But it is not very quite because it is by the highway, and the parking still cost you 12euros unlike the USA same hotel always free. The breakfast is ok (as all German hotel offers good breakfast) but not as good as others. It has pool underground if you like to...

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Helpful?
Thank Lingang
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear Guest, thank you for your Feedback. We usually reap a lot of praise for our particularly central location, as the surrounding metropolitan areas, etc., can be reached in the shortest possible time. The parking fees charged by us in the amount of 12 € per day correspond to less than 50% of our local competition. Since the parking lot...

Winter Park, Florida
Reviewed 11 October 2016

Clean and spacious room, easy WiFi access and includes a wonderful breakfast selection. The restaurant is also first rate. I have to agree with other guests that the room was too warm. Unable to open window and turning dial to "cool" did not change the temperature.

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Helpful?
Thank brigittebundb
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear Guest, thank you for your positive Feedback and your compliment to our Breakfast and restaurant. We hope to welcome you again. Best regrads, Daniela Miebach, Front Office Supervisor.

Schwyz, Switzerland
Reviewed 21 September 2016

The rooms are spacious and fairly clean, but very very dated, scruffy and hot, with no temperature control (broken a/c) or even a fan; I had to sleep with the window open - over a very noisy road. Dread to imagine what this would be like in high summer. On the other hand, service is friendly, good wifi, surprisingly excellent...

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Helpful?
Thank Davide L
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear guest, thank you for your compliment to our service and the restaurant. Our Deluxe category was redeveloped until the end of 2013 completely, further modernization will follow successively. We would appreciate if you would give us a next stay in Leverkusen the opportunity to be the host, you desire. Best regrads, Daniela Miebach, Front Office Supervisor.

fleet, United Kingdom
Reviewed 14 September 2016

I have been travelling to Leverkusen for over 30 years and have mainly stayed at this hotel. It is comfortable, has a pool and a good restaurant. The hotel is easy to find and has a good car park.For business or leisure it is a good choice.

Review collected in partnership with Best Western
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Helpful?
Thank Charles S
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear Guest, thank you verry much, for such an positive Feedback. We hope to welcoming you back soon. Best regards, Daniela Miebach, Front Office Supervisor

Wallsend, United Kingdom
Reviewed 14 September 2016

Visit was overnight stop on way back from Austria by coach. Understand room was a basic one but décor was scruffy and dated. Two of the five lights in the room were not working and the bins had not been emptied and were full of beer bottles. Did not go down and complain as we were very tired and just...

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Helpful?
Thank Petercrawf
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear guest, Thank you for your feedback and your compliment to our breakfast. We would have you offered an alternative room for your stay. We hope you return to welcoming you. Best regrads, Daniela Miebach, Front Office Supervisor.

Kansas City, Missouri
Reviewed 13 September 2016 via mobile

Spent two nights here over the weekend. The five of us had 10 different roo. 's in which NONE of the air conditioners worked. Sorry but management's consistent excuses in response to TripAdvisor reviewer comments are just words. The staff was clear none of the AC (or heat) works so just tough it out. I would have given one star...

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Helpful?
Thank Bretteasley
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear Guest, thank you for your feedback and your compliment to our restaurant and bar. Our Deluxe category was redeveloped until the end of 2013 completely, further modernization will follow successively.We are very sorry that you were dissatisfied with your stay and would be very pleased if you get an incoming stay in Leverkusen the opportunity to give to be...

Florida
Reviewed 7 September 2016

On a short trip I stayed again in the Best Western Hotel in Leverkusen, Germany. I keep coming back to this place since six years. The location is conveniently close to Cologne but also not too far to Duesseldorf. The hotel has different room categories to choose from. I was thrilled to stay in a business suite on my recent...

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Helpful?
Thank Gerry W
Daniela-Mie, Front Office Supervisor at BEST WESTERN Leoso Hotel Leverkusen, responded to this review

Dear guest Thank you for your very positive review. We are pleased to welcome you again with us. Best regards, Daniela Miebach, Front Office Supervisor.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN Leoso Hotel Leverkusen, with its 196 generously sized rooms in four categories, including four business suites and four deluxe double rooms completed in October 2013, is conveniently located directly overlooking a park at the heart of the city, and offers ideal conditions in the business location of Leverkusen in every respect, and not just for business travellers. Just 5 minutes on foot from Leverkusen-Mitte Station and the BayArena, the BEST WESTERN Leoso Hotel Leverkusen is directly nextdoor to the FORUM Leverkusen conference centre, which has a capacity of up to 2,000 people. Cologne Trade Fair is just 15 minutes away on the S-Bahn, and Düsseldorf Trade Fair just 40 minutes. The A1, A3 and A59 motorways are conveniently located and can also be reached in just a few minutes. There are parking spaces right at the hotel available to our guests at a low cost. NEW: charging station! ... more   less 

Additional Information about BEST WESTERN Leoso Hotel Leverkusen

Address: Am Buchelter Hof 11, 51373 Leverkusen, North Rhine-Westphalia, Germany (Formerly Ramada)
Region: Germany > North Rhine-Westphalia > Leverkusen
Price Range: $110 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Leoso Hotel Leverkusen 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Best Western Leverkusen
Leverkusen Best Western
Hotel Style:
#3 Luxury Hotel in Leverkusen
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Leoso Hotel Leverkusen staff and other travellers.
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Chorley, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor: very nice industrial view, W-LAN a little patchy (they promised to fix this)”
 of 5 bubbles banane16, 8 Dec 2016 | Read review
“Decent business hotel but parking is not free”
 of 5 bubbles Lingang, 13 Oct 2016 | Read review
“Avoid budget rooms”
 of 5 bubbles Petercrawf, 13 Sep 2016 | Read review
“Suites are the biggest sized rooms”
  • Business Suite Bathroom
  • Business Suite Bathroom walk-in shower
  • Business Suite Bathroom
  • Business Suite Separate toilet
  • Business Suite separate toilet
  • Business Suite Bedroom Dresser and TV
  • Business Suite Bedroom
  • Business Suite Bedroom
 of 5 bubbles 769gerryw, 6 Sep 2016 | Read review
“Overlook the river and football stadium in the distance nice and quiet”
 of 5 bubbles 398grahama, 17 Aug 2016 | Read review
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