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I had a last minute change in flight schedule, now I arrived late and left early, I needed a short, comfortable, affordable stay. I have previously stayed at holiday inn, had a positive experience, so decided to try this hotel out. I liked that it...More
Response from IHGService, Guest Relations Manager at Holiday Inn Dusseldorf Airport RatingenResponded 25 November 2017
Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. While we are pleased with your...More
I have spent in this hotel a couple of nights during my last business trip in Germany (mid October). I received a big room at the ground floor with a small bathroom. As expected the room was clean and tidy. A big desk to work...More
1 Thank AAGP_80
Response from IHGService, Guest Relations Manager at Holiday Inn Dusseldorf Airport RatingenResponded 22 November 2017
Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for....More
It pains my soul to have to write such a negative review about a Holiday Inn or IHG property. I am generally living in such properties, and most often treated like family.
At Holiday In Ratingen, I was not heard or listened to by anyone...More
Response from IHGService, Guest Relations Manager at Holiday Inn Dusseldorf Airport RatingenResponded 13 November 2017
Thanks for choosing us for your lodging needs, we're glad to have hosted an IHG Rewards Club member. Although it's nice to know that you found our hotel's location and cleanliness to your liking, I'm sorry to hear that you did not have...More
Situation near the Düsseldorf airport on a 10mins drive by taxi, this is a good hotel for transit or business stay. No frills or luxury, but offers perfect stay for small periods. I stayed for 3 nights in this hotel for business and it was...More
Response from Jasmin W, Manager at Holiday Inn Dusseldorf Airport RatingenResponded 6 November 2017
thank you for taking the time and effort to give a feedback on your stay.
We are very grateful for criticism to improve our self at any time.
Hope to see you again soon.
Holiday Inn Düsseldorf Airport Ratingen
First visit here but I'd go back if in the area again.
Modern, clean (except for the bath/shower tap) but my room, bed linen, and towels were spotlessly clean and fresh. Very comfy bed! The conference facilities were excellent only overshadowed by the catering. Lunches...More
Thank Iain M
Response from Jasmin W, Manager at Holiday Inn Dusseldorf Airport RatingenResponded 24 October 2017
Thank you for your nice feedback.
It is most important for us to satisfy our guests. We are very grateful, that your experience has been a positive one. This means to us motivation and incentive at the same time, for which we would...More