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Mercure Hotel Duesseldorf Seestern

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Mercure Hotel Duesseldorf Seestern
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295 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Rochester, United Kingdom
Reviewed 5 weeks ago

So, I got a surprise trip to Dusseldorf to see visit the Christmas Markets for my birthday this year (I know, i'm a very lucky girl) and this is the hotel that was included in the deal that the boyfriend bought, and I have to say, it was a very pleasant surprise. Located a few km away from the Altstadt...

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Helpful?
Thank Rosie0112
Henrik W, General Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Rosie0112, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Eindhoven, The Netherlands
Reviewed 11 December 2016

The room is okay, but there is no slippers in the room. There are also not enough power socket on wall. The worst experience was breakfast: 1. Very limited choice of fruits: there were even no bananas . 2. the coffee was not hot at all when we got it. Coffee should NOT be made in advance. After 5 minutes...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank rl2016442
Henrik W, General Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear rl2016442, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Seestern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our Mercure hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Nottingham, United Kingdom
Reviewed 19 November 2016

Pretty much our go to hotel for Dusseldorf now, it's a little out of the way but the friendliness of the staff and the price more than makes up for it, have started using Dusseldorf airport more as it has better flights for where we are in the UK. Taxi to airport is about 26 euros. Rooms are generally a...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Callum C
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Callum C, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried /...

Cheltenham, United Kingdom
Reviewed 9 November 2016 via mobile

I was booked in by the local organiser for a work related event. Short journey from the airport and very convenient local transport into town etc. Only B and B taken so can't comment much on food - breakfast was typical for the region. Clean, fresh, pleasant. No issues.

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Helpful?
Thank DrBob625
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear DrBob625, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried / Hoteldirektor / General Manager

Dublin, Ireland
Reviewed 27 October 2016 via mobile

I have never stayed in a hotel where you book a standard room with a DOUBLE bed and you're presented with one pillow and a single size duvet. I don't care if there's just one person staying, I expect a double bed with the correct fittings! How cheap can you get?!! I'm in Düsseldorf every month for work, decided to...

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Helpful?
Thank leecphillips
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear leecphillips. Thank you for taking the time to review your visit at Mercure Düsseldorf Seestern. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. We will forward your comments to the different departments so that we can work on getting better for the future....

Devon, United Kingdom
Reviewed 6 October 2016 via mobile

We have stayed here a few times and received great customer service,the front desk staff are brilliant, they even remembered us on our second stay and gave us a better room, we have pre booked dinner when booking online which is good value, but the menu is a small and limited but other than that it is a great hotel

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Helpful?
Thank steve e
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear steve e. Thank you very much for the great feedback, the highly recommendation and the praise especially for our staff. We are very pleased, that you are satisfied with our service. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Juliane Sternal – Assistant Manager

Reviewed 30 September 2016 via mobile

I can't really say much. Good service. Clean rooms although it looks like keeping it 'green' has gone a bit too far here. You end up in a superior room, with a king size bed to find a poor quality pillow (yes, just one) with a single duvet. Same with towels, kept to minimum. Haven't tried the food so unable...

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Helpful?
Thank Marzena K
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Marzena K. Thank you for your positive feedback. We are very pleased, that you are satisfied with our hotel and our service. But we regret that your experience with our "green" concept did not completely meet your expectations; please allow us to express our sincerest apologies. Of course we can always bring you more blankets, pillows and towels to...

Naples, Florida
Reviewed 19 September 2016

We had so many problems with this hotel...it would take to long to explain them fully...so I will give you the highlights. We reserved two connected rooms. Someone gave our rooms away and the best they could do is to have rooms next to each other. I was not happy. We have 2 children 12 and 13. they were supposed...

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Helpful?
Thank James C
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear James C. Thank you for taking the time to review your visit at Mercure Düsseldorf Seestern. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. That's why we really appreciate that you pointed out our mistake. We are really sorry about what happened during...

Whitefield, United Kingdom
Reviewed 17 August 2016

Stayed for 2 nights at this Hotel. Its approx 20 mins from City centre by Ubahn so it was quiet. Room was big, clean and comfortable. Nice working desk as well with fast wifi Connection for Accor Hotels members. All the staffs were exteremely nice & polite except for one Lady at reception. The gym is really small and only...

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Helpful?
Thank Prem25
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Prem25. Thank you very much for the great feedback, the highly recommendation and the praise for the room, the wifi connection and especially for our staff. We are very pleased, that you are satisfied with our service. Of course we will talk to our Front Desk staff so that the service will be the same with every agent. We...

Thailand
Reviewed 4 August 2016

I arrived and got checked-in with no hassle. The staff are great and very helpful. I drove and parked in the hotel paid parking garage which is the only option for parking. The property is very modern and clean. The room was comfortable and had a safe and refrigerator. I slept well in the bed. They have a small spa...

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Helpful?
Thank Lee L
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Lee L., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 4 star hotel Mercure Dusseldorf Seestern is located between the airport (5 km) and the city centre (3 km). It offers 160 airconditioned and soundproof rooms including suites and non smoking rooms. In addition, the hotel features 5 meeting rooms, aninternational restaurant, a hotel bar and a wellness area. Dusseldorf trade show centre is 3 km away. The banks of the Rhine are within walking distance. Enjoy an evening walk in the old town centre which is only 10 minutes from the hotel. ... more   less 

Additional Information about Mercure Hotel Duesseldorf Seestern

Address: Fritz-Vomfelde-Str. 38, 40547 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf
Price Range: $74 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Duesseldorf Seestern 4*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#22 Business Hotel in Dusseldorf
#31 Luxury Hotel in Dusseldorf
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Duesseldorf Seestern staff and other travellers.
4 questions
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Questions? Get answers from Mercure Hotel Duesseldorf Seestern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room as close to the top floor as possible for the best views”
  • Spa - Steam room
  • Room 606
  • Sink and mirror
  • Sink
  • Toilet
  • Shower
  • Safe and closet
  • Television and refrigerator
 of 5 bubbles leel291, 4 Aug 2016 | Read review
“Avoid the rooms facing the front. The windows are soundproofed, but do not open them or it will be noisy.”
 of 5 bubbles 377mathiash, 2 Aug 2016 | Read review
“701 was good”
 of 5 bubbles milen78, 18 May 2016 | Read review
“Rooms facing the river view”
  • view from hotel room
 of 5 bubbles PRATHAPA, 10 Dec 2015 | Read review
“Book the Business package as it offers free internet connection as well as free mini-bar”
 of 5 bubbles filipeg257, 4 May 2015 | Read review
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