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Arcadia Grand Hotel Dortmund

Hotels.comUSD 88*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 88*
USD 88*
USD 88*
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Arcadia Grand Hotel Dortmund
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415 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Boston, Massachusetts
Reviewed 2 weeks ago via mobile

Third time I've stayed here whilst attending an event at the main exhibition centre which is just across the road. Parking convenient in the hotel underground garage although difficult to navigate a big car without marking the alloys. Reception friendly and efficient. Room adequate and clean but not special. Bar area pleasant. Restaurant has a nice atmosphere but very limited...

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Helpful?
Thank David F
Alton, United Kingdom
Reviewed 4 weeks ago

This hotel is ok if you want to be close to the football ground, which I did! I would stay there again if I was going to the football ground but otherwise I wouldn't bother. The rooms are reasonably comfortable but they were very warm and could only be cooled down by opening the window. This worked in March but...

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Helpful?
Thank Gary O
MarkBraune, Revenue Manager at Arcadia Grand Hotel Dortmund, responded to this review

Dear Gary O, thank you very much for your detailled feedback concerning your recent stay with us. This is really important to us in order to improve our services. Actually all rooms have an air-conditioning but I will ask our technician to check it. I will forward your kind words about our staff. This is a motiviation for all of...

Brighton, United Kingdom
Reviewed 28 February 2017 via mobile

I booked this hotel as a surprise for my fiancés 30th birthday pressie so that we could go and see Borussia Dortmund football team play Wolfsburg. We stayed for 3 nights and overall had a nice time. Location- This hotel was a short taxi journey from Dortmund airport which costs approx €25. The hotel was located right by the football...

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Helpful?
1Thank Hopey88
MarkBraune, Revenue Manager at Arcadia Grand Hotel Dortmund, responded to this review

Dear Hopey88, thank you for taking time and giving us your feedback concerning your recent stay with us. We are glad that you had a good time at the Arcadia Grand Hotel Dortmund. I assure you that we discuss the situation in the restaurant with our F&B Manager in order to optimize and develop our service. We are sorry that...

Zurich, Switzerland
Reviewed 19 December 2016

The photos of the hotel looked nice and based on current positive reviews, we decided to book it right away. Once we entered the hotel, which is rather distant from the town centre, we wondered if it was the same hotel at all. The place was crowded with people watching a football match at the hallway, and there was even...

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Helpful?
Thank Rev P
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear Rev p, thank you very much for your constructive and detailled feedback concerning your recent stay. This is very important to us in order to improve our services. We regret the waiting time upon check-in and beyond that the appearance of my colleague. I assure that the hotel management will talk to the reception staff to clarify and avoid...

Philadelphia, Pennsylvania
Reviewed 10 November 2016

I stayed at the Arcadia hotel for two weeks on business. My previous trip to Dortmund, I was at the hotel across the street for two weeks as well so this review is comparing two hotels in the same exact area for the same length of stay. The Arcadia has somewhat rude and forgetful staff. I could state exact references...

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Helpful?
Thank Brigette123
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear Brigette123, thank you very much for your detailled and constructive feedback. I regret that you were not satisfied with your stay at the Arcadia Grand Hotel Dortmund. I apologize for your impression of our staff. In general all our guests praise their friendliness and helpfulness. We assure you the management board will check the quality and services of the...

San Francisco, California
Reviewed 5 November 2016

Had visited this hotel in a group booking for trade fair. It was a good experience. Staff was helpful and efficient in checking in 90+ guests at the same time. They served good breakfast and attended table adequately. Best of all it is located at 5 minutes walking distance from U bahn and a supermarket. 10 minutes train ride from...

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Helpful?
Thank maulik8888
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear maulik8888, thank you for this great feedback. This is really important to us and a motivation for our staff. We are looking forward to welcome you back soon. With best regards p.p. Mark Braune

Shillington, United Kingdom
Reviewed 1 November 2016

10 minute walk over the bridge to the stadium which is perfect. Hotel is large, generous sized rooms and despite the size of the hotel it was very quiet in the room. Very friendly staff. Only problem is that the Police do try to separate fans and allow yourself a bit of extra time to get to the stadium, because...

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Helpful?
Thank lorna h
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear lorna h, thank you for your very good feedback concerning your stay. I regret that it was hard to get to the stadium. I hope this will work better for you next time. We are looking forward to welcome you again. With kind regards p.p. Mark Braune

Reviewed 30 October 2016 via mobile

This hotel is actually better than it looks at first sight. Super convenient if you're visiting Westfalen for an exhibition or a football game. Only a 5' walk from the hotel. Staff was helpful and service was generally good.

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Helpful?
Thank Stelios_777
MarkBraune, Leiter Öffentlichkeitsarbeit at Arcadia Grand Hotel Dortmund, responded to this review

Dear Stelios_777, thank you for your kind feedback. We are looking forward to welcome you again next time. With best regards p.p. Mark Braune

Riga, Latvia
Reviewed 18 October 2016

Excellent situated ... if you visit BVB09 football match or some exhibition at modern Westfallepark Messe. Bit far from anything else in Dortmund. 30 mins walking to city center. Good breakfast... but for sky high price. Very nice and helpful reception stuff - best part of this hotel w/o any doubts!

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Helpful?
Thank Traderjv
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear Traderjv, thank you for your kind feedback. This is really important for us. I will forward your praise to our reception stuff. We are looking forward to welcome you next time. With best regards p.p. Mark Braune

Stuttgart, Germany
Reviewed 30 September 2016 via mobile

I was told that BVB soccer player stay there when moving to Dortmund. I cannot believe it. This hotel looks like a 80s standard. Check out the picks. Positive is the 10 min walk to the stadium and BVB management across the street.

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Helpful?
Thank BenDaMan
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear BenDaMan, thank you for your honest feedback. We are about to refurbish parts of our hotel in near future. We hope to welcome you back soon for the next soccer match in Dortmund. With kind regards p.p. Mark Braune

67 photos of this hotel

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located right across from the stadium and the lovely Westfalenpark, the Arcadia Grand Hotel Dortmund is easily accessible with convenient access to all major highways. This world class hotel is well equipped to handle all your important events, with a capacity of up to 300 guests in 14 fully equipped, adaptable meeting rooms and reception areas. All 219 rooms, including suites, have full internet access and provide a welcome oasis of true serenity ... more   less 

Additional Information about Arcadia Grand Hotel Dortmund

Address: Lindemannstrasse 88, 44137 Dortmund, North Rhine-Westphalia, Germany (Formerly Pullman Dortmund)
Region: Germany > North Rhine-Westphalia > Dortmund
Price Range: $107 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Arcadia Grand Hotel Dortmund 4.5*
Number of rooms: 219
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Dortmund
#3 Business Hotel in Dortmund
#5 Luxury Hotel in Dortmund
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Questions & Answers

Here's what travellers have asked, with answers from Arcadia Grand Hotel Dortmund staff and other travellers.
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Questions? Get answers from Arcadia Grand Hotel Dortmund staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high to avoid noise from the Bar.”
lornah618, 1 Nov 2016 | Read review
“Try to get a room not facing the highway.”
YM2000, 5 Oct 2015 | Read review
“Back of hotel, ask for aircon to be left switched off.”
  • Bedroom
  • Bathroom
LizH233, 1 Sep 2015 | Read review
“Choose another hotel”
sniegula, 21 Apr 2015 | Read review
“Get a room on the back side of the hotel, we were on the front on the 4th floor - and traffic was very loud and noisy! Be sure to ask for a double bed, our room had 2 twins.”
2Southerners, 8 Feb 2015 | Read review
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Prices are for 1 room, 2 adults
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