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Excelsior Hotel Ernst

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1,093 Reviews from our TripAdvisor Community

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Showing 625: English reviews
2 reviews
Reviewed yesterday NEW

I know it is a bit late, but as they say, better late than never!! I stayed at this wonderful hotel in late September and I can't say anything bad about it. From the moment I checked in, their service and attention to detail were above and beyond. Reception always greet you by your name. Concierge had booked tickets at... More 

Helpful?
Thank Lexcee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

Five Star service. Located right next to the Cologne Cathedral. Located one block from the Alt-Stadt where there are many very good restaurants to choose from, beer halls, and historic sites Easy walk to the riverfront esplanade.

Helpful?
Thank Jerry L
Oxford, United Kingdom
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 days ago NEW via mobile

I found all staff (bar concierge) working on a wonderful level of telepathy. Brilliant! The hotel definitely has a feeling of grandeur but is on the edge of being out of date. Some of the furniture/carpets (and the grumpy concierge) prevented me from giving a 5 star rating. The location and staff truly deserve the top rating and found the... More 

Helpful?
Thank James P
Sheile
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW via mobile

Old building (rare to see in Kohln due to WWII) very well maintained and staff is very nice. TV system did not work and the maintenance guy really tried his best without success...so if you need to watch TV during your stay, think twice. Minibar was inclusive but breakfast was too expensive! Rooms are spacious and very calm. Hotel is... More 

Helpful?
Thank Elias E
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Elias E, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. Nevertheless we apologise for the inconvencies caused in regards of the... More 

Idar-Oberstein, Germany
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW via mobile

We loved the rooms here, the "free" (included) mini bar, and the location. It was a quiet, luxurious escape from the lively city. Lovely extras for the kids (bubble bath, warm cookies), and plenty of space to spread out and relax.

Helpful?
Thank nkersey
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear nkersey, Thank you very much for visiting the Excelsior Hotel Ernst with your family and for taking the time to write a review on tripadvisor.com. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in... More 

Liverpool, United Kingdom
Level Contributor
892 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 453 helpful votes
Reviewed 6 days ago NEW via mobile

Visited for afternoon tea and biscuits in the piano bar. Very peaceful and quiet. If I was staying in Cologne would definately stay here. Elegant, staff very friendly and professional. Excellent visit.

Helpful?
Thank Jilllian
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Jillian, Thank you very much for your visiting the Piano Bar at the Excelsior Hotel Ernst. We ae very happy to read that you enjoyed our "Afternoon Tea inspired by Pierre Hermé". We put great emphasize on the opinion of our guests to guarantee a consistently high level of service and quality. We hope to welcome you back in... More 

Eindhoven, The Netherlands
Level Contributor
3 reviews
Reviewed 1 week ago

The enormous rooms with anitique furniture, elaborate marble bathrooms, the huge bed, all make you feel you are in a medieval palace. And right in the middle of everything, great location. Perfect place if you want to spoil yourself.

Helpful?
Thank deleon1985
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear deleon1985, Thank you very much for your positive comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at our hotel in the not too distant future... More 

Amsterdam, The Netherlands
Level Contributor
144 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 1 week ago via mobile

Staying one night in this hotel with our dog. A very good hotel in service with a friendly staff. Location is superb, mod center, two steps from the Dom. Rooms are classic. Some are a bit old and needs renovation. The best are the Grand luxe room, the new wing and of course the suites with Dom view. Restaurants are... More 

Helpful?
Thank FrequentJT
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear FrequentJT, thank you very much for staying with us and sharing your experience on Tripadvisor. It was our pleasure having you with us and we are very happy that you enjoyed staying with us. We hope to welcome you back very soon and remain With best regards, Henning Matthiesen Managing Director More 

Nassau, New Providence Island
Level Contributor
93 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
Reviewed 2 weeks ago

The family at this hotel have been running it for 150 years and they are obviously tired of doing so. The hotel is totally neglected and its guests are taken for granted and treated poorly by management and not by the well deserving staff. We rented three rooms and two of them were mouldy. The third had new carpeting or... More 

Helpful?
1 Thank JimboBerlin
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear JimboBerlin, Thank you very much for visiting our hotel and for taking the time to share your impressions with us. Please be assured that we are taking your feedback very seriously and as a chance to improve the hotel. We really regret that two of the rooms that you booked didn´t meet your expactations. We are constantly working on... More 

Johannesburg, South Africa
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

The ultimate in luxury. Outstanding service - impeccable staff go above and beyond to assist you. Excellent proximity to all amenities, a couple of minutes from the station, and right next to the incredible and imposing cathedral. And Gaffel am Dom, just to the right of the main hotel entrance, is well worth a visit for traditional German fayre within... More 

Helpful?
1 Thank ladyjl0
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear ladyjl0 First of all I would like to thank you for visiting our hotel. The entire team is more than happy to read that we could have convinced you from our service and quality and that you had a memorable stay with us. This means a lot to all of us. We hope to welcome you back very soon... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Excelsior Hotel Ernst Koeln
Excelsior Hotel Ernst Koeln
Cuisines: German, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Babysitting

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range: $187 - $736 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
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Questions & Answers

Here's what travellers have asked, with answers from Excelsior Hotel Ernst staff and other travellers.
7 questions
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Modiin, Israel
6 months ago

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Questions? Get answers from Excelsior Hotel Ernst staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in one of the refurbished rooms on level 5 but my colleague had a more traditional one (also on level 5)- both were excellent.”
 of 5 bubbles Lexcee, 1 Dec 2016 | Read review
“Room with view of Cologne Cathedral”
 of 5 bubbles D1883WEcharlesm, 19 Oct 2016 | Read review
“Grand Deluxe Double is fine”
 of 5 bubbles FunTimes030, 3 Oct 2016 | Read review
“Cathedral view rooms”
 of 5 bubbles 30rajivb, 1 Oct 2016 | Read review
“Inner court if you prefer less noise from street. Looking to the Dom from your window is nice but you will do it not the all day of course.”
 of 5 bubbles CRokers, 12 Sep 2016 | Read review
5 of 5
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