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Mercure Aachen Europaplatz

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Mercure Aachen Europaplatz
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372 Reviews from our TripAdvisor Community

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Showing 110: English reviews
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Ghent, Belgium
Reviewed 16 December 2016

poor room and restaurant quality part of the hotel under renovation, so noice from the workers starting at 7AM breakfast was moderate but dinner meal quality poor staff quality moderate location is good

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank matthieus757
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Thanks for your comment. The hotel is under renovation until 30.4.17. After this date we will greet our guests in the complete renovated hotel.

Winchester, United Kingdom
Reviewed 23 November 2016

Stayed for one night on our way home to UK from Germany. I would stay again. The room we were in was exceptional value for money and although as yet not refurbished, was a very good clean room. My only criticism is that the pillows were designed for Bilbo Baggins and not a 6'4" man. They were tiny!! There was...

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Helpful?
Thank pickblue
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Ascot, United Kingdom
Reviewed 13 November 2016

Offers parking, wifi, and restaurant, although as I'd prepaid had some issues with my restaurant bill, but all was resolved with the helpful staff, so I have no hesitation in recommending the hotel. Often use Mercure in France, and this was easily their equal.

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Helpful?
Thank Neil R
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear Mr. Neil, thank you for your feedback. We hope to see you soon, and without any difficulties with the restaurant bill. Have a nice day.

Soest, The Netherlands
Reviewed 30 October 2016

This hotel is easy to find. Offers free parking for Platinum members. Room is good as you may expect. Breakfast is buffet style with hot and cold choices. Once you walk in the restaurant area, just be aware at the rear is another large seating area. Friendly staff will help you to move.

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Helpful?
Thank PoggiBonsi2012
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Thank you for your feedback. We hope to see you again.

North Bucks
Reviewed 27 October 2016

Stayed here on a stop-over. The hotel was booked by someone else as part of a tour and had not been my own choice. We arrived tired and were greeted by excellent and helpful staff. The room was clean and functional and the meal we ate that evening was OK, in the nice hotel dining room. Breakfast was ample and...

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Helpful?
Thank grumpyguts
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear guest, thank you for your feedback. Hope to see you again.

Utrecht
Reviewed 13 September 2016

The Mercure hotel is located at a perfect place. Immediately access to the Autobahn to travel to Maastricht/Liege/Köln/Düsseldorf and just 20 minutes walk to the exciting Aachen historical city center (Dom). The hotel rooms are sober but offer everything you need. The rooms are cool even on a hot late summer weekend. The breakfast buffet is very extensive with great...

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Thank Pieter H
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear Mr. Pieter H., thank you for your feedback. Have a nice day.

Prague, Czech Republic
Reviewed 31 May 2016

I spent two nights at this hotel. At check in was first given tyoe of room I did not book, after complaint I was given a correct type of room however with no electricity and only on the third time I was given correct type of room with working electricity. This hotel is quite far from the city center and...

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Thank Theo L
Brussels, Belgium
Reviewed 10 May 2016

Stayed here with a friend for one night. We didn’t spend much in the hotel but I can say we had a very friendly check-in experience. The lady provided all needed and helpful information about the hotel and city. The room was fine – clean, modern and well equipped with a sofa next to the bed. No minibar. We had...

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1Thank SunnyKitty85
London, United Kingdom
Reviewed 6 May 2016

Stayed here for 3 nights on a business trip. Hotel is about 10 minute cab ride away from the centre of town, hotel reception staff very helpful with getting taxis for you. On a positive note, the rooms are clean and spacious with a proper table from which I could work from. The staff behind the bar were good and...

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Thank speedbird99
Brussels, Belgium
Reviewed 29 April 2016

We took this hotel because of a promotion on Groupon website and we were totally happy with it. The reception was friendly and kind, and the room was wonderful for the price we paid, which was not much at all. We just spent one night ther and we will come back again if we have to visit Aachen again. The...

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Thank Mwoutch

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
This airconditioned 3 star hotel has been completely renovated and enjoys a quiet location close to the cathedral, town hall, old town centre, casino, thermal baths and convention centre. Good access to buses, trains and highways. All rooms offer TV, safe, radio, pay TV, Internet and WLAN, minibar and bathtub. Our airconditioned hotel offers restaurant, bar and garden terrace with an outdoor pool and modern meeting rooms for 250 people. 2 children up to 16 years of age stay for free in parents room. ... more   less 

Additional Information about Mercure Aachen Europaplatz

Address: Joseph von Goerres Strasse21, 52068 Aachen, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Aachen
Price Range: $79 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Aachen Europaplatz 4*
Number of rooms: 118
Reservation Options:
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Also Known As:
Novotel Aachen
Accor Aachen Europaplatz
Hotel Style:
#7 Business Hotel in Aachen
#8 Luxury Hotel in Aachen
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Aachen Europaplatz staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room away from the building works while they continue.”
 of 5 bubbles pickblue, 23 Nov 2016 | Read review
“Equal numbers which are not on the streetside.”
 of 5 bubbles PieterH167, 12 Sep 2016 | Read review
“Choose preferably top floor, away from elevator”
 of 5 bubbles theol672, 30 May 2016 | Read review
“Take the top floors, rooms are quite good”
 of 5 bubbles Thermo1116, 8 Feb 2016 | Read review
“Try to get a room away from the elevator as they have vending machines there - very loud.”
 of 5 bubbles JJHamburg, 14 Jan 2016 | Read review
5 of 5