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Mercure Hotel Wiesbaden City

Bahnhofstrasse 10-12, 65185 Wiesbaden, Hesse, Germany (Formerly Crowne Plaza Wiesbaden)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Wilhelmstrasse
    0.4 km
  • 4 star hotel
  • Free Wifi
Reviewed 1 week ago
Nice room and staff very kind
2 nights for an exibition in Messe Frankfurt. Room clean and... more
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463 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Reviewed 1 week ago via mobile

2 nights for an exibition in Messe Frankfurt. Room clean and confortable. I prefer shower so I am always suggest to change bathtub in shower. Anyway the standard is fully respected. Staff is ok as breakfast (little croissant awesome). Car parking is available.

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Helpful?
Thank gianni1010
Reviewed 2 weeks ago

A bit run down. My room has a cold bright lighting which is not very comfortable. The ongoing renovation is needed to be a 4-star hotel. Be aware that all facilities are not available now. Breakfast was ok.

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Helpful?
Thank Stefan N
Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear Stefan, thank you very much for commenting on your recent stay at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Wellness Area is not available for about 3 months. We offer the possibility to use a wellness area outside the hotel. We appreciate your sharing...

Maryland
Reviewed 2 weeks ago

Hotel is good as long as you can get the right person at the front desk. I have stayed here extensively over the past 6 months. Some will take care of you , but others it's like they can't believe you are asking for service. Room\make service is ok. They won't refill the water bottles and yet I'm a gold...

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Helpful?
Thank rosiedos
Mercure Hotel W... W, Guest Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear valued Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 4 weeks ago via mobile

Nice rooms , good location near to citycenter arround 5 min , and about 10 min walking from train station ( wiesbaden HPF) , the hotel under mentinance until octobr 17 ( nois in the day ) . Breakfast . About 6/10

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Helpful?
Thank Salehalsultan
Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear valued Guest, thank you very much for commenting on your recent stay at the Mercure Hotel Wiesbaden City. We are pleased that you enjoyed our central Location and felt comfortable in our hotel. We look Forward to your next stay. Best regards Saskia, Guest Service Team

high wycombe
Reviewed 15 December 2016

Potentially a good hotel but currently undergoing renovation. The main reception and swimming pool and gym are out of action and restaurant and bar area are temporarily modified. Rooms are good and refurbished. Staff are helpful, breakfast only average.

Review collected in partnership with Accorhotels.com
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1Thank Teif
Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear Teif, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you will feel more comfortable after the conversion and we would be glad to welcome you again after...

Cleveland, Ohio
Reviewed 21 November 2016

Flight in the morning, and Frankfurt was booked. If I were staying in Wiesbaden I'd consider staying here again. Easy walk (10 min) from train station, and easy walk to the Altstadt and to the baths. Room was very nice. Friendly and helpful staff. Only complaint: aerobic equipment (bike, treadmill, stepper) in the fitness room really need replacing. Out of...

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Helpful?
Thank Brian B
Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 20 November 2016 via mobile

I stayed here for a week. The hotel is currently being refurbished, so is in a very poor state. We arrived to find the main entrance taped across and the lights out. We thought we were at the wrong address. The reception had moved to a side door and due to the proximity to the toilets you are greeted by...

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Thank Learmonthwanderer
Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Reviewed 13 November 2016

Located in downtown Wiesbaden, this Mercure hotel is well equipped for the business traveler. The in-house restaurant has a small menu, but the food is all well prepared. The staff, whether at the reception desk or in the restaurant, is friendly and helpful. Off-street parking is available on the premises. The fitness center is not the best equipped I have...

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Helpful?
Thank Arnold G
Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear Arnold, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

delft
Reviewed 11 November 2016

I booked online and prepaid online, but add addtional breakfast at the hotel. During check out the staff was not able to give me a full invoice but only the breakfast. They said I have get it from Ogone, I even don't know who that is! How is that possible? I book at accor website and during check out it...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Xiaodong G
Mercure Hotel W... W, Guest Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Actually we can not issue an invoice, because you have booked and paid via Ogone. Ogone pays us then the...

Stuttgart, Germany
Reviewed 10 November 2016

Visited Weisbaden on a business trip and had a wonderful stay at the Mercure. This hotel is in a perfect location and the parking garage underneath the building was convenient. Staff was super friendly (spoke great English) and were very welcoming. Rooms were wonderfully decorated and the bed was comfortable. The breakfast was out of this world; ommelette bar, varieties...

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Helpful?
Thank Mark S
Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to the Mercure Hotel Wiesbaden City. The centrally situated business hotel is the perfect starting point for your visit to Wiesbaden and the Rhine/Main region. The hotel's excellent location means that it can be reached easily by car, bus and train. Frankfurt International Airport (FRA) can be reached by taxi in around 30 minutes. The hotel's own underground car park has 140 spaces. The proximity of the Mercure Hotel Wiesbaden City to Wiesbaden city centre makes it ideal for your tour of the city. You can reach many sites, such as Wilhelmstrasse, the casino, the theatre, the historic old town and the Wiesbaden Kurhaus, in only a few minutes' walk. The popular Rheingau region starts immediately in front of the city's gates. For business trips to Wiesbaden, the hotel can boast a handy proximity to local companies and the authorities. The hotel has more than 235 modernised guest rooms with free Wifi internet connection, air-conditioning and Flatscreen Entertainment System. Especially high-quality beds and a rest area make for a special sleeping experience. For a greater comfort we are modernizing from 4th of October 2016 the public areas for you. The expected duration of the reconstruction is planned to October 2017th. We try to be quiet, but there may be disturbances during the day anyway. Please note, that we cannot assume any luggage for you at reception during this period. Thank you for your understanding. ... more   less 

Additional Information about Mercure Hotel Wiesbaden City

Address: Bahnhofstrasse 10-12, 65185 Wiesbaden, Hesse, Germany (Formerly Crowne Plaza Wiesbaden)
Region: Germany > Hesse > Wiesbaden
Price Range: $112 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Wiesbaden City 4*
Number of rooms: 235
Reservation Options:
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Also Known As:
Crowne Plaza Wiesbaden Hotel Wiesbaden
Wiesbaden Crowne Plaza
Hotel Style:
#1 Luxury Hotel in Wiesbaden
#2 Romantic Hotel in Wiesbaden
#2 Family Hotel in Wiesbaden
#5 Business Hotel in Wiesbaden
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Wiesbaden City staff and other travellers.
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Questions? Get answers from Mercure Hotel Wiesbaden City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“During construction you don't want any of the lower number rooms on each floor. They are directly above the construction.”
 of 5 bubbles rosiedos, 7 Jan 2017 | Read review
“Ask for room with good WiFi reception”
 of 5 bubbles PoggiBonsi2012, 8 Sep 2016 | Read review
“Rooms to the back of the hotel are quieter.”
 of 5 bubbles Kwidofir, 26 Aug 2016 | Read review
“rooms overlooking front can at times get traffic noise if you have window open”
 of 5 bubbles Vicki0072013, 23 Jun 2016 | Read review
“Always high floor for a city hotel !”
  • Shower
  • Realy relax
  • Bathroom
  • Vip kit
  • Bathroom
  • Charger
  • Our bed
  • Office
 of 5 bubbles Giannis_Anna96, 10 May 2016 | Read review
5 of 5