Hotel Scala
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Hotel Scala

Schäfergasse 31, 60313 Frankfurt, Hesse Germany
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Avg. AU$100 /night, 3/24 - 3/25
AU$198
per night
AU$149
per night
AU$100
per night

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About

#116 of 283 hotels in Frankfurt
4.6 of 5 bubbles
Location
3.5 of 5 bubbles
Rooms
3.9 of 5 bubbles
Value
4.1 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.8 of 5 bubbles
Sleep Quality

Welcome to Hotel Scala Frankfurt City Centre – your ideal retreat in the heart of Frankfurt am Main.

Central Location

Just steps from the Zeil shopping street, and only 300 meters from Konstablerwache U- and S-Bahn station, offering direct connections to the main station in 4 minutes and to the fair in 9 minutes.

Comfortable Rooms

Our 45 soundproofed rooms feature a flat-screen TV, free Wi-Fi, minibar, desk, and a cozy seating area. Blackout curtains and a pillow selection ensure a restful sleep.

Excellent Service

Enjoy a 24-hour reception, a hearty breakfast buffet, and convenient access to a public parking garage only 50 meters away.

Discover Frankfurt

Explore the Römer, Goethe House, Main Tower, and many other attractions with ease.

Experience comfort, service, and the best location at Hotel Scala Frankfurt City Centre!

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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Newspaper
24-hour front desk
Laundry service
Ironing service
Wifi
Breakfast buffet
Non-smoking hotel
Shoeshine
Room features
Soundproof rooms
Housekeeping
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
3.0 of 5 stars
HOTEL STYLE
Classic
Quiet
Languages Spoken
English, Afrikaans, Croatian, German and 1 more

Location

Schäfergasse 31, 60313 Frankfurt, Hesse Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Frankfurt Intl Airport
12.8 km
See all flights
Mannheim Airport
70.4 km
See all flights
Konstablerwache
5 minFrankfurt U-Bahn

Reviews
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
emma g wrote a review Oct 2023
Madrid, Spain
3.0 of 5 bubbles
We chose a triple room. First comment on the unkindness of the person during the day, he was quite unpleasant to deal with, the person at night was quite the opposite.
The room was very small and in the bathroom you had to enter almost from the side and hold the catering lid that did not stay open to sit down. There was a double bed completely against the wall and a nightstand between it and the undivided one. Good mattresses and pillows, typical German pillows that are uncomfortable until you get hold of them. The bad thing is that there were three plugs, one next to the single bed, double bed, nightstand, single bed, plug, we who had two apnea machines had problems and had to buy an extension cord because another plug was at the feet of the the double bed and the other where the TV table.
There was a refrigerator that cooled great. He
Hot water came out very well, it has hand soap and shower-shampoo, and complimentary water on the first day. The closet held everything for the three of us for the 5 nights we stayed.
We are very tidy and they made our room every day except the last day when they made our beds. I was going to ask why, but being at the reception that person was so unpleasant and rude, I preferred not to comment.
I hung the towel so they wouldn't change it but it seemed like they changed it every day, which I didn't understand either because of the ecological issue.
Finally, they allowed us to leave our suitcases at reception on the last day after check out at no extra cost. So it had its good things and some not so good, but the photos on the website were not even close to the one they gave us, ours was much shabbier, thank goodness it was only for sleeping and we spent the whole day outside .
The Hotel is super well located with a Lidl 50m away and Zeil Street 100m away.
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Google
Date of stay: October 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Es un sitio seguro, tiene caja fuerte que no te dan pero puedes dejar cosas en la habitación y no...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fulvio Delavi pelo mundo wrote a review Sept 2023
Porto Alegre, RS
4.0 of 5 bubbles
The Hotel is well located, close to several restaurant options and close to the city center.
The service delivers what is strictly necessary. There is not even a concern with delighting the customer or promoting more friendly service, there was a lack of humanization.
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Google
Date of stay: September 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Os quartos podem ser barulhentos à noite. Trata-se de uma região central e rodeada de bares e...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
whugirl wrote a review June 2022
Watford, United Kingdom
4.0 of 5 bubbles
We stayed here for Wedt Ham's semi final v Eintracht Frankfurt. It's situated in a nice quiet part of Frankfurt but with plenty of restaurants and bars very close. It's so walking distance to the centre.
The room was fine, clean and comfortable beds. But the bathroom was quite small, not much room to move but perfectly functional.
We chose not to have breakfast so can't comment.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greg_and_Claude wrote a review Sept 2022
Gatineau, Canada
1.0 of 5 bubbles
We arrived on August 19 for 2 nights, melting in heat in the 30’s (high 80’s in Fahrenheit). I prepared a diagram of the air conditioning controls, which I failed miserably to master, and asked the young woman at the front desk how to use them. She said, oh, the air conditioning is not working. I couldn’t believe that this was the first I was hearing that a key element of what was promised with the room was not available, and we had had no warning.

We were told that there were no rooms with air conditioning, but don’t worry, repairs are scheduled for some time later next week. We were promised a fan for the room, and when we returned after dinner, there was a fan, but it sounded like the engine of a 747. We complained at the front desk and were provided with a very good fan.

We had to leave the window open to get any air, the room felt very smothery. Plus, the partying from the bars in the courtyard below went on until the middle of the night.

The next day I complained again at the front desk, and this agent let it slip that there were some rooms with air conditioning. We asked to be moved to one, and he said we would have to pack up our bags, and that they would be moved to an air-conditioned room when one became available during the day. When we returned, our luggage was no longer in a secure space, but out in the main traffic area, but there was an air-conditioned room available for us.

The breakfast was as usual very good.

We have stayed here over the years more than a dozen times. It’s time to try other hotels instead.
Read more
Date of stay: August 2022
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mobashir mohammed wrote a review Nov 2021
1.0 of 5 bubbles
Where can i start.
Worst staff they have. We booked a double room and they gave us a triple room with one large bed and one smaller bed. On asking for room change they gave use free breakfast buffet with a RUDE attitude. So now i was stuck in a room with no space to even keep my luggages.
Elevators suddenly stopped working and we had to take our luggage almost 3pcs of 35kg suitcase all by ourself from the 4th floor. No help or decency here.
Intercom in the room was not working and no one to take care about that hence we missed our food delivery twice.
All in all, WORST experience. Its a 1 star hostel and not a 3 star hotel. Please book other hotels around that area but not this. You will suffer a lot.
Read more
Date of stay: October 2021
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Do not choose the hotel, they will give you any room which is available and not the room which...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
meeps wrote a review Feb 2005
Reno
1.0 of 5 bubbles
wow. just wow.

So many things that went wrong. From the outside I was optimistic, it's situated in a very conveniant area for shopping and the area looked safe and clean. Starting from check in, it went from bad to worse to unbelievable. The girl that was checking us in was friendly but incompetent. She kept saying that she was new when she couldn't answer any of our questions (example-They advertise special ergonomic pillows that are available per request. A cardboard sign right on the counter prominently displays this and when asked about it she said she had no idea what we were talking about)

The room booked was a double with a shared bed and I mentioned it while she was doing the check in and sure enough she gave us a room with seperate twin beds. We were able to switch though without too much hassle. The stairway and hallways smell oddly of chorine as if you were in an indoor swimming pool. The room itself wasn't terrible. Rather roomy but the furniture was chipped and not meticulously clean. It was also very cold in the room so we turned on the radiator before we left for dinner and when we came back it was still cold. We called to ask about it and apparently there is a trick to turning it on, but no instructions left for the unusual device (which when turned on properly, still did little to warm the room.

The bathroom was tiny and cramped and dirty. The towels smelled moldy and the shower had visible mildew staining. I was bathing when I noticed a strong mildew odor and saw the dirty curtain. I finished my bath as a standing shower trying to touch as little as possible. That night I started feeling really sick and ended up contracting some allergy or flu like symptoms. I was sick for the remainder of my trip (luckily we didn't stay another night)

The hallway acoustics are such that any noise echos up all levels loudly as if the noise was right outside your door even if the people are on a different floor. There was a family shouting and arguing and making their children cry from late at night and early in the morning(not sure where but it sounded as if they were right outside our door). We told the front desk and they merely shrugged and said that's too bad.

In the morning my partner was showering and the heavy metal soap dish fell out of the wall because the caulking was so decayed and it hit and injured his foot. Again that was met with an apathetic "that's too bad"

terrible, uncomfortable, and unsafe.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Houston-Brits wrote a review Aug 2006
Houston, Texas
3.0 of 5 bubbles
This hotel has a handy location, being just a couple of minutes from the main shopping street - Zeil. The rooms are average size, clean but no ac. The reception did provide a fan per room but was still very warm at night. We were here during the heatwave. The breakfast buffet was excellent and they were very accomodating setting up the buffet several hours early to cater for our time restrictions.

There is no need for a car here as everything is very close and the metro is only 5 minutes walk and is only 5 stops from the airport on the same line. We had a car but after the first day took it back as the hotel has no parking and the recommended car park is very expensive and there is limited street parking.
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Date of stay: July 2006
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesCheck-in / front desk
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizelle25 wrote a review Aug 2005
Centurion, South Africa
4.0 of 5 bubbles
This hotel has a very location in the centre of Frankfurt. You could easily cope without public or other transport. The hotel provided accommodation for 3 people in a room. It was really affordable and a lovely stay.

I would truly recommend this hotel to anyone.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Efrin_Knight wrote a review June 2012
Miami, Florida
4.0 of 5 bubbles
Scala is a three star Best Western hotel in Frankfurt, where I spent three nights at 53 € each with my discount on my way back to Miami Beach from Paris via Madrid and London.

Certainly, this is not the shortest way to go from Paris to Miami, but during the summer I like to travel like Montaigne (one of the main contributors to my intellectual development, together with Voltaire, Vigny and Proust) used to do back in the sixteenth century.

It has an EXCELLENT LOCATION, only one block from KONSTABLER WACHE big transportation center with several underground lines and, most of all, where you get off from trains S-8 or S-9 straight from the airport (only about six stations I think, and less than a half hour) for 4.10 €. About 3 or 4 blocks on a pedestrian street will put you in Hauptwache and the river with many restaurants is only a half hour walk to the south. But if you are the type of person renting a Segway in Miami Beach rather than walking a few blocks along the ocean, you may take bus 30 or 36 a couple of (long...) blocks from the hotel.

Room 74 on the seventh floor (out of nine but the lift only goes as far as the eight) is a small room, half way between the French closet where I slept last Thursday (at Kyriad Orly) and a single room at the Econo Lodge on Virginia Avenue (Atlanta airport) with a wide open view over Frankfurt roofs and a church belfry a few blocks to the south, by the river.

It has two single beds army size side by side without frame (unlike the Palmgarten ex-BW), a small styleless desk with a padded chair, a modern uncomfortable club chair with low back rest and the smallest bathroom I have seen in a long time (even smaller than the one of my Kyriad closet in Orly!). It also has a very efficient AC with a digital temperature selector and a TOTALLY INEFFICIENT FRIG that not only does not produce ice but will melt an ice cube placed on the metallic plate diffusing the cold in just a couple of hours! And since this low end refrigerator has NO temperature selector (unlike most frigs I've seen in several hotels like the Quality Suites Rue de Tolbiac in Paris), there is nothing you can do about it!

I know, I know: some people like to drink hot beer... But in tne US, where Coke is already ice cold out of the refrigerator, it is a habit to serve it in a glass full of ice.

However, when I asked a very nice and helpful young lady at the reception if I could "borrow" some ice cubes, she said that she had none and added that she had already asked her boss to get an ice machine but he had answered that "ice cubes are not part of the German culture"...

Since Voltaire has always been my main "maître à penser", I was only slightly surprised by the stupidity of this reason for not having a single ice cube in this three star hotel! After all, Voltaire said that only one percent...

However, I was so upset, obviously, that she called me five minutes later saying that she had found a way to make some ice cubes and that I would have them in two or three hours!

When I finally got half a dozen of those precious small ice cubes later that evening, I tried an experience: I only used five and placed the sixth one right on the small metallic plate that diffuses the cold; and guess what? Two hours later it had totally disappeared!

I don't expect European hotels to have an ice machine on every floor, as you find in thousands of budget hotels at $50 or $60 per night, not even to have one machine for the whole building, as you find in the cheapest, low end motels in the US; but at least, I do expect them to supply some ice cubes when I need them to have my Gin and tonic watching the news in my room!

By the way, they must have about 30 channels BUT 29 of them are in German and ONLY CNN is in English. They also have French TV 5 Monde BUT they only broadcast in French during the night and during the whole day they broadcast in German, which is a rather stupid way of promoting French culture! But remember Voltaire once more: only one percent...

Fortunately, the hotel personel was nice and helpful; but before I let you go, I must point out that there is NO lobby.

I assume there was one originally because the space is there, but it has been transformed into an extra breakfast room where they will let you sit on a chair for a few minutes. But there is NO sofa, NO club chair where to wait for a taxi in this three star hotel...

One thing is certain: I noticed that stars tend to land freely on European hotels. After all, there are trillions of them flying around!

I suppose they did this transformation because, at 14 Euros (which converts to $17.60 US a/o June 24, 2012), it is more profitable to have an extra breakfast room than a lobby...

WHAT??? $17.60 US FOR BREAKFAST??? At that rate it must certainly be a very good deal for them!
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Date of stay: June 2012
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaled M wrote a review Sept 2011
Usa
1.0 of 5 bubbles
The staff and the reception was bad unsympathetic don't respect the visitors ...rooms not clean ..no air condition ..small rooms and bathroom ....
Read more
Date of stay: August 2011
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mikkosi asked a question July 2022
Helsinki, Finland34 contributions39 helpful votes
Is there air conditioning in every room? Does it work :)
Answer from AnneSchue
Frankfurt, Germany
Dear KG1977KG, thank you for your request. Please send us the dates and you contact details to our Email-adress. Thank you, Sabine Weiland
Answer from AnneSchue
Frankfurt, Germany
Dear Madam or Sir, thank you for your message. The main train station is about 3 kilometers from our hotel. You can reach the central station by public transport within a few minutes easily. You can take S-Bahn or underground- leave the train at Konstablerwache. From there it is just a few meters by walking. Kind regards, Favored Hotel Scala
Mobashir mohammed wrote a tip Nov 2021
1 contribution
1.0 of 5 bubbles
"Do not choose the hotel, they will give you any room which is available and not the room which you actually booked."
Read full review
etna75 wrote a tip Mar 2019
sicilia542 contributions45 helpful votes
5.0 of 5 bubbles
"If you have any mobility issues,make sure that your room is not located on the top floor since there is a flight of stairs to climb"
Read full review
FBA2341 wrote a tip Dec 2018
Germany261 contributions17 helpful votes
3.0 of 5 bubbles
"Rooms on the north side receive too much noise from the casino nearby."
Read full review
pueblogirl wrote a tip Sept 2016
Colorado76 contributions40 helpful votes
2.0 of 5 bubbles
"See if there is a back room, away from the street."
Read full review
Jbp3ynp wrote a tip July 2016
La Jolla2 contributions7 helpful votes
1.0 of 5 bubbles
"Do not accept a room until you have the staff make sure the air conditioner and shower work."
Read full review
Not the right property for you?
There are more places to choose from in the Frankfurt area.
PRICE RANGE
AU$73 - AU$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western scala, best western frankfurt, frankfurt best western
FORMERLY KNOWN AS
Favored Hotel Scala
LOCATION
GermanyHesseFrankfurtInnenstadt
NUMBER OF ROOMS
40
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL SCALA (AU$73) - 2025 Prices & Reviews (Frankfurt, Germany) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel Scala
Which popular attractions are close to Hotel Scala?
Nearby attractions include Bauernmarkt Konstablerwache (0.3 km), Chinese Garden (0.4 km), and MyZeil (0.4 km).
What are some of the property amenities at Hotel Scala?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at Hotel Scala?
Guests can enjoy a lounge during their stay.
What are some restaurants close to Hotel Scala?
Conveniently located restaurants include Iwase, Ariston, and Römer Pils Brunnen.
Are pets allowed at Hotel Scala?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Scala?
The staff speaks multiple languages, including English, German, Croatian, Swedish, and Afrikaans.
Are there any historical sites close to Hotel Scala?
Many travellers enjoy visiting Cathedral of St. Bartholomew (Dom St. Bartholomaus) (0.7 km), Goethe House (0.8 km), and Old Nicholas Church (Alte Nikolaikirche) (0.8 km).
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