Hotel Scala
About
Welcome to Hotel Scala Frankfurt City Centre – your ideal retreat in the heart of Frankfurt am Main.
Central Location
Just steps from the Zeil shopping street, and only 300 meters from Konstablerwache U- and S-Bahn station, offering direct connections to the main station in 4 minutes and to the fair in 9 minutes.
Comfortable Rooms
Our 45 soundproofed rooms feature a flat-screen TV, free Wi-Fi, minibar, desk, and a cozy seating area. Blackout curtains and a pillow selection ensure a restful sleep.
Excellent Service
Enjoy a 24-hour reception, a hearty breakfast buffet, and convenient access to a public parking garage only 50 meters away.
Discover Frankfurt
Explore the Römer, Goethe House, Main Tower, and many other attractions with ease.
Experience comfort, service, and the best location at Hotel Scala Frankfurt City Centre!
Location
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The room was very small and in the bathroom you had to enter almost from the side and hold the catering lid that did not stay open to sit down. There was a double bed completely against the wall and a nightstand between it and the undivided one. Good mattresses and pillows, typical German pillows that are uncomfortable until you get hold of them. The bad thing is that there were three plugs, one next to the single bed, double bed, nightstand, single bed, plug, we who had two apnea machines had problems and had to buy an extension cord because another plug was at the feet of the the double bed and the other where the TV table.
There was a refrigerator that cooled great. He
Hot water came out very well, it has hand soap and shower-shampoo, and complimentary water on the first day. The closet held everything for the three of us for the 5 nights we stayed.
We are very tidy and they made our room every day except the last day when they made our beds. I was going to ask why, but being at the reception that person was so unpleasant and rude, I preferred not to comment.
I hung the towel so they wouldn't change it but it seemed like they changed it every day, which I didn't understand either because of the ecological issue.
Finally, they allowed us to leave our suitcases at reception on the last day after check out at no extra cost. So it had its good things and some not so good, but the photos on the website were not even close to the one they gave us, ours was much shabbier, thank goodness it was only for sleeping and we spent the whole day outside .
The Hotel is super well located with a Lidl 50m away and Zeil Street 100m away.

The service delivers what is strictly necessary. There is not even a concern with delighting the customer or promoting more friendly service, there was a lack of humanization.

The room was fine, clean and comfortable beds. But the bathroom was quite small, not much room to move but perfectly functional.
We chose not to have breakfast so can't comment.
We were told that there were no rooms with air conditioning, but don’t worry, repairs are scheduled for some time later next week. We were promised a fan for the room, and when we returned after dinner, there was a fan, but it sounded like the engine of a 747. We complained at the front desk and were provided with a very good fan.
We had to leave the window open to get any air, the room felt very smothery. Plus, the partying from the bars in the courtyard below went on until the middle of the night.
The next day I complained again at the front desk, and this agent let it slip that there were some rooms with air conditioning. We asked to be moved to one, and he said we would have to pack up our bags, and that they would be moved to an air-conditioned room when one became available during the day. When we returned, our luggage was no longer in a secure space, but out in the main traffic area, but there was an air-conditioned room available for us.
The breakfast was as usual very good.
We have stayed here over the years more than a dozen times. It’s time to try other hotels instead.
Worst staff they have. We booked a double room and they gave us a triple room with one large bed and one smaller bed. On asking for room change they gave use free breakfast buffet with a RUDE attitude. So now i was stuck in a room with no space to even keep my luggages.
Elevators suddenly stopped working and we had to take our luggage almost 3pcs of 35kg suitcase all by ourself from the 4th floor. No help or decency here.
Intercom in the room was not working and no one to take care about that hence we missed our food delivery twice.
All in all, WORST experience. Its a 1 star hostel and not a 3 star hotel. Please book other hotels around that area but not this. You will suffer a lot.
So many things that went wrong. From the outside I was optimistic, it's situated in a very conveniant area for shopping and the area looked safe and clean. Starting from check in, it went from bad to worse to unbelievable. The girl that was checking us in was friendly but incompetent. She kept saying that she was new when she couldn't answer any of our questions (example-They advertise special ergonomic pillows that are available per request. A cardboard sign right on the counter prominently displays this and when asked about it she said she had no idea what we were talking about)
The room booked was a double with a shared bed and I mentioned it while she was doing the check in and sure enough she gave us a room with seperate twin beds. We were able to switch though without too much hassle. The stairway and hallways smell oddly of chorine as if you were in an indoor swimming pool. The room itself wasn't terrible. Rather roomy but the furniture was chipped and not meticulously clean. It was also very cold in the room so we turned on the radiator before we left for dinner and when we came back it was still cold. We called to ask about it and apparently there is a trick to turning it on, but no instructions left for the unusual device (which when turned on properly, still did little to warm the room.
The bathroom was tiny and cramped and dirty. The towels smelled moldy and the shower had visible mildew staining. I was bathing when I noticed a strong mildew odor and saw the dirty curtain. I finished my bath as a standing shower trying to touch as little as possible. That night I started feeling really sick and ended up contracting some allergy or flu like symptoms. I was sick for the remainder of my trip (luckily we didn't stay another night)
The hallway acoustics are such that any noise echos up all levels loudly as if the noise was right outside your door even if the people are on a different floor. There was a family shouting and arguing and making their children cry from late at night and early in the morning(not sure where but it sounded as if they were right outside our door). We told the front desk and they merely shrugged and said that's too bad.
In the morning my partner was showering and the heavy metal soap dish fell out of the wall because the caulking was so decayed and it hit and injured his foot. Again that was met with an apathetic "that's too bad"
terrible, uncomfortable, and unsafe.
There is no need for a car here as everything is very close and the metro is only 5 minutes walk and is only 5 stops from the airport on the same line. We had a car but after the first day took it back as the hotel has no parking and the recommended car park is very expensive and there is limited street parking.
I would truly recommend this hotel to anyone.



Certainly, this is not the shortest way to go from Paris to Miami, but during the summer I like to travel like Montaigne (one of the main contributors to my intellectual development, together with Voltaire, Vigny and Proust) used to do back in the sixteenth century.
It has an EXCELLENT LOCATION, only one block from KONSTABLER WACHE big transportation center with several underground lines and, most of all, where you get off from trains S-8 or S-9 straight from the airport (only about six stations I think, and less than a half hour) for 4.10 €. About 3 or 4 blocks on a pedestrian street will put you in Hauptwache and the river with many restaurants is only a half hour walk to the south. But if you are the type of person renting a Segway in Miami Beach rather than walking a few blocks along the ocean, you may take bus 30 or 36 a couple of (long...) blocks from the hotel.
Room 74 on the seventh floor (out of nine but the lift only goes as far as the eight) is a small room, half way between the French closet where I slept last Thursday (at Kyriad Orly) and a single room at the Econo Lodge on Virginia Avenue (Atlanta airport) with a wide open view over Frankfurt roofs and a church belfry a few blocks to the south, by the river.
It has two single beds army size side by side without frame (unlike the Palmgarten ex-BW), a small styleless desk with a padded chair, a modern uncomfortable club chair with low back rest and the smallest bathroom I have seen in a long time (even smaller than the one of my Kyriad closet in Orly!). It also has a very efficient AC with a digital temperature selector and a TOTALLY INEFFICIENT FRIG that not only does not produce ice but will melt an ice cube placed on the metallic plate diffusing the cold in just a couple of hours! And since this low end refrigerator has NO temperature selector (unlike most frigs I've seen in several hotels like the Quality Suites Rue de Tolbiac in Paris), there is nothing you can do about it!
I know, I know: some people like to drink hot beer... But in tne US, where Coke is already ice cold out of the refrigerator, it is a habit to serve it in a glass full of ice.
However, when I asked a very nice and helpful young lady at the reception if I could "borrow" some ice cubes, she said that she had none and added that she had already asked her boss to get an ice machine but he had answered that "ice cubes are not part of the German culture"...
Since Voltaire has always been my main "maître à penser", I was only slightly surprised by the stupidity of this reason for not having a single ice cube in this three star hotel! After all, Voltaire said that only one percent...
However, I was so upset, obviously, that she called me five minutes later saying that she had found a way to make some ice cubes and that I would have them in two or three hours!
When I finally got half a dozen of those precious small ice cubes later that evening, I tried an experience: I only used five and placed the sixth one right on the small metallic plate that diffuses the cold; and guess what? Two hours later it had totally disappeared!
I don't expect European hotels to have an ice machine on every floor, as you find in thousands of budget hotels at $50 or $60 per night, not even to have one machine for the whole building, as you find in the cheapest, low end motels in the US; but at least, I do expect them to supply some ice cubes when I need them to have my Gin and tonic watching the news in my room!
By the way, they must have about 30 channels BUT 29 of them are in German and ONLY CNN is in English. They also have French TV 5 Monde BUT they only broadcast in French during the night and during the whole day they broadcast in German, which is a rather stupid way of promoting French culture! But remember Voltaire once more: only one percent...
Fortunately, the hotel personel was nice and helpful; but before I let you go, I must point out that there is NO lobby.
I assume there was one originally because the space is there, but it has been transformed into an extra breakfast room where they will let you sit on a chair for a few minutes. But there is NO sofa, NO club chair where to wait for a taxi in this three star hotel...
One thing is certain: I noticed that stars tend to land freely on European hotels. After all, there are trillions of them flying around!
I suppose they did this transformation because, at 14 Euros (which converts to $17.60 US a/o June 24, 2012), it is more profitable to have an extra breakfast room than a lobby...
WHAT??? $17.60 US FOR BREAKFAST??? At that rate it must certainly be a very good deal for them!
"Do not choose the hotel, they will give you any room which is available and not the room which you actually booked."Read full review
"If you have any mobility issues,make sure that your room is not located on the top floor since there is a flight of stairs to climb"Read full review
"Do not accept a room until you have the staff make sure the air conditioner and shower work."Read full review
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