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Novotel Frankfurt City

Expedia.comUSD 69*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 137*
USD 69*
USD 70*
USD 137*
USD 69*
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Novotel Frankfurt City
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849 Reviews from our TripAdvisor Community

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Showing 288: English reviews
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Haguenau, France
Reviewed 2 weeks ago via mobile

As a gold member I have been warm welcomed and the staff was dedicated but: - in the room 602 the safe was not working - the shower was either hot or cold but never worked properly - the noise of the train is just terrible, could give rooms on the other side to members? - the heat of the...

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Helpful?
Thank Hugues S
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Hugues, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor! We really need to apologize for the inconvenience regarding the safe, water temperature and the noise of the train. Please be assured that the safe has been fixed immediately by our technician and also the problem with the shower has been solved. Also...

HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

The hotel is very clean and efficient. Great selection for breakfast. Rooms were pleasantly large for big city and very comfy beds. Trains go by so ask for room on other side of hotel. The noise in rooms by train line might bother people. I wasn't in a room on this side and couldn't hear them.

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Helpful?
Thank Ronnie_texaa
About Hotel's Favourite Review
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Ronnie_texaa, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. We do very much appreciate your comments regarding our rooms, beds and breakfast. I absolutely agree that our superior rooms to the backyard side are much more quiet and you can not hear the train. We hope to welcome you again in the...

Bern, Switzerland
Reviewed 2 weeks ago

The Novotel is just 10 minutes Walking from Frankfurt Fair Grounds and only 5 minutes from the next Train Station. Therefore, it is easy to be reached and provides you with a good base for visiting one of the fairs in Frankfurt.

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Helpful?
Thank dhs9909
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear dhs9909, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. We do very much appreciate your comments regarding our location and hope you will choose the Novotel again for your next trip. Kind regards, Anja Kögl Front Office Manager

A TripAdvisor Member
Level Contributor
14 reviews
4 hotel reviews
Reviewed 3 weeks ago via mobile

Comfy bed. Good location. Manager was very helpful getting us a train to Paris. Saved 90euro by booking at station instead of on a couple websites. Left for two days to Paris and came back to catch our flight. You can walk to train station and then 4 hour train ride to Paris for 439 euros. Novotel to Frankfurt airport...

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Helpful?
Thank A TripAdvisor Member
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. And of course I will share your positive comments especially about our beds and location with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Reviewed 3 weeks ago via mobile

The hotel room is clean and neat. Not much of amenities in the room though, not even bottled water. The hotel is also at the quiet part of town , need to walk or cab a bit to major shopping areas. The breakfast in the hotel is quite good though

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Helpful?
Thank Annie0608
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Annie0608, thank you very much for taking the time to share your experience at the Novotel Frankfurt City at TripAdvisor. For bottled water or any other kind of drinks or snacks we have our Novotel Shop in the lobby. So you can make your own choice about your items in the minibar. For any other amenities besides soap etc....

Nieuw-Vennep, The Netherlands
Reviewed 4 weeks ago

The hotel is good as any other Novotel. The rooms are the traditional Novotel rooms. Breakfast is really complete. So far no difference. But for my surprise, some small things called my attention in a positive way. First, they don't charge for parking during weekends (and they could, as people would have to pay). Second, breakfast costs half of normal...

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Helpful?
Thank Maurício A
Ghent, Belgium
Reviewed 21 April 2017

We were not feeling welcome by the darkhairy old guy. But we where totally feeling scammed by him. Our car was parked in front of the hotel at the street side. I asked if that was ok. It was not because we had no deutsch car and no special card. When I looked around, and asked 2 bussinessman and 1...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kimpe123
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, Thank you for taking the time to shareyour experience at the Novotel Frankfurt City at TripAdvisor. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. I regret very much the experience you had with our service and friendliness of the staff, I have to...

Utrecht Province, The Netherlands
Reviewed 20 April 2017

the quality of the restaurant in the hotel is the worst restaurant of Novotel wij have been. The choices of the diner are very few, the quality and quantity are also not good, the price is high. You can hear from the noice of the train.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Helen12692014
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Helen, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. We are very surprised about your comments regarding our restaurant. We really must apologize if we could not meet your expectations. Please be assured that we set great value in quality and quantity of our food overs. We hope to welcome you again...

Hong Kong, China
Reviewed 17 April 2017

The air conditioning is only turned on in summer regardless of the outside temperature according to the front desk. Good transportation close by and easy to use to get into the centre and further out.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 810lawrencer
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear "810lawrencer", thank you very much for your feedback at TripAdvisor. We would like to apologize that we could not meet your expectations, especially concerning the air condition. At these outside temperatures, we are still running with the heating system. We hope to welcome you in the future to convince you from our service and quality. Kind regards, Anja Kögl...

Amstelveen, The Netherlands
Reviewed 22 March 2017

The first room was a smokers room, very unpleasant. And I was amazed it still is an option. Fortunately this was changed and we got another room. We booked a room with minbar as we have special wishes for breakfast and needed to get up early. The minibar was not working an could not be fixed in the weekend as...

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Helpful?
Thank Soffer2014
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Mr. Soffer, Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. First of all I have to apologies that our performance and quality during the entire stay, I fully comprehend your displeasure over having to stay in a smoking room in our hotel, this has indeed been an unreasonable demand for...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 

Additional Information about Novotel Frankfurt City

Address: Lise-Meitner-Str. 2, 60486 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Price Range: $79 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Expedia, Travelocity, ACCOR, Agoda, Priceline, Cancelon, Cheap Tickets, TripOnline SA, Hotel.de and HotelQuickly so you can book your Novotel Frankfurt City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel
Hotel Style:
#35 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Frankfurt City staff and other travellers.
3 questions
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Ho Chi Minh City, Vietnam
over a year ago

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Questions? Get answers from Novotel Frankfurt City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be sure to be on the side of the entrance, the front of the hotel as there is less noise from the train and school.”
Soffer2014, 22 Mar 2017 | Read review
“Low quality mattress, no proper internet ”
Rayha3, 17 Feb 2017 | Read review
“For deep sleep, get a room to the back, away from the railway tracks.”
RollsUK, 23 Jan 2017 | Read review
“Avoid rooms that end in n16 or n17 as they are opposite the elevators.”
ch2013, 11 Nov 2016 | Read review
“Smoking rooms are on the 4th floor”
pokeregg23, 20 Sep 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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