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Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!Jumeirah Escapes Offer - Up to 10% Off
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Traveller (1351)
360
Panoramas (25)
Room & Suite (1049)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jumeirah Frankfurt
Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 308 hotels in Frankfurt
Location
Cleanliness
Service
Value
Travellers' Choice
The luxury hotel Jumeirah Frankfurt is located in the heart of the city, in walking distance to the Opera house, the New Old Town, the banking quarter and famous shopping streets. Set on 25 floors, the hotel offers great views of the city’s skyline and offers a modern yet timeless design. Jumeirah Frankfurt’s dining options consist of the contemporary signature restaurant Max on One Grillroom and the elegant Ember Bar & Lounge. The exclusive Jumeirah brand Talise Spa features two separate saunas, dedicated relaxation areas, five treatment rooms and an extensive range of tailor-made experiences in a luxurious atmosphere.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Valet parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Special diet menus
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor fireplace
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
Special Offer:Jumeirah Escapes Offer - Up to 10% Off

Location

Full view
100Great for walkers
Grade: 100 out of 100
297Restaurantswithin 0.5 km
98Attractionswithin 0.5 km
1980Reviews37Q+A100Room tips
Traveller rating
  • 1,343
  • 407
  • 123
  • 62
  • 44
Time of year
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Language
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Popular mentions
Chadi Fares wrote a review 8 Jan
Bergamo, Italy127 contributions48 helpful votes
Was there for 3 nights. The room was massive and the amenities were of very high quality. A shower, and an open area bathtub. Bed room area + a living area with 2 couches. The hotel bar in the lobby serves good drinks, and the hotel is sort of connected to a shopping area. Parking was available (for an expensive nightly fee), but the hotel itself was expensive.. but this is expected from this chain.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 2 weeks ago
Dear shadz1976, Thank you very much for taking the time and for sharing your thoughts about Jumeirah Frankfurt. Your compliments have been very well received by all our departments, and we fully appreciate your kind words. We are delighted that you enjoyed your stay and our service. We look forward to welcoming you back in the nearest future and offer you a memorable stay once more. All The Best, Daniela Fette General Manager
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Mohammed Hakim wrote a review Oct 2021
Jeddah, Saudi Arabia115 contributions126 helpful votes
Hotel's Favourite
The hotel is in the city center and a walking distance from all the major attractions. The staff were kind, helpful and professional before and during our stay. The suite we took was spacious, well furnished. The view is spectacular but the windows were small. However, we were told by the staff that would be the case. Room service was fast but honestly not that delicious. The bathroom was huge, the shower is really great and with a japanese toilet seat. I treuly enjoyed my stay and i would stay here again. Also what made my stay more special is the warm welcome from the duty manager Mr. Mohamed Raafat also the help from Mr. Shafeeq the wonderful Concierge. I would definatly recommend it to friends and it made our stay more magical in Frankfurt. 
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Date of stay: October 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 29 Oct 2021
Dear Mohammed, Thank you very much for taking the time and for sharing your thoughts about Jumeirah Frankfurt. Your compliments have been very well received by all of our departments, and we fully appreciate your kind words. We are delighted that you enjoyed your stay and our service. We look forward to welcoming you back in the nearest future and offer you a memorable stay once more. All The Best, Daniela Fette General Manager
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BobTraveler10 wrote a review Dec 2021
18 contributions31 helpful votes
We stayed at Jumeirah's standard room. The bathroom shares a glass wall with the bedroom, which is an unusual setup. Even though there was a wooden shade that could be lowered for privacy, ours was rickety, moved slowly and did not fully close (it seemed partly broken), leaving a few inches of the window's bottom still exposed. That became an issue at night if one of us needed to use the bathroom and turned the lights on, as the bed area would get quite bright as a result. A table lamp wasn't working and despite two requests to have it fixed (immediately after check in and the next morning) nothing was done during our stay. The staff was pleasant, concierge was helpful. We enjoyed free bottles of water and the minibar, which was nice, but skipped the 42 euro breakfast and ate at the adjacent mall, which had a 10-euro all you can eat buffet on the 4th floor that was quite decent.
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Date of stay: November 2021
Location
Cleanliness
Service
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 16 Dec 2021
Dear BobTraveler10, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. But I am very sorry to hear that you had to find your room in such a condition. Your feedback is paramount to us, and rest assure that when mistakes are made, our best efforts are actioned to resolve it during your stay, to ensure your utmost satisfaction. I have noted and discussed the issues you have shared, and we are taking actions to prevent this from happening again in the future. Thank you for choosing Jumeirah Frankfurt Hotel! All The Best, Daniela Fette General Manager
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yaaqobpwilson wrote a review Nov 2021
Seattle, Washington1 contribution
I wasted a full day of trying to find a road bike to bring back to the States with me but after talking with the concierge they found the exact bike shop I was looking for and now I have a new shiny, red Wilier Team Disc road bike that I will cherish the rest of my life! Love those dudes.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 30 Nov 2021
Dear yaaqobpwilson, Thank you very much for taking the time and for sharing your thoughts about Jumeirah Frankfurt. Your compliments have been very well received by our concierge team, and we fully appreciate your kind words. We are delighted that you enjoyed your stay and our service. We look forward to welcoming you back in the nearest future and offer you a memorable stay once more. All The Best, Daniela Fette General Manager
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dtwguy wrote a review Nov 2021
Detroit, Michigan4 contributions4 helpful votes
I usually stick to the Hilton’s, Hyatts for all my work and personal stays. I often stay at the Hilton near to it when in Frankfurt and always thought of trying Jumeirah out. My work doesn’t have the option to book at Jumeirah. This was a personal stay in Frankfurt this time around so …Firstly, in my opinion the staff at the front-desk seemed unhelpful and lacked the motivation to listen carefully and act. I reached there at noon after checking out at the Hilton to leave my bags and request if I can do an early checkin around 2pm (I was willing to pay extra if needed) and I said I will come back at 2pm. The good there lady said the room will be ready by then for sure, so I requested her to please make sure? When I came back at 2pm the room was not even close to being ready. There was another lady at the desk and she stood on her Soap-Box and told me that I should know that the checkin time is at 3pm and I should sit and wait at the bar. I found out that no one cared to check on my earlier request. I had a meeting with a friend planned at 3:15pm so I had to make some pre-arrangements. I had to literally make a scene at the front-desk there to get them to act on it, disappointed and it left a distaste on the stay. Secondly, I did not find the Hotel room synonymous with the price point. I had booked a Skyline Junior Suite, it seemed ordinary to be honest. The expectation set on the rooms were much higher based on the pictures. In reality, I found the room much smaller and very average considering the price point. On the plus side, this hotel has a great gym! It really is. It is public gym in the mall securely attached to the Hotel. Spa is great also but again a bit overpriced I’m my humble opinion. I would not stay here again and in Jumeirah in general. I find sticking with the big names is a much safer bet.
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Date of stay: November 2021Trip type: Travelled with friends
Room Tip: If you require an early checkin please calm calm them before and make an official request.
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 22 Nov 2021
Dear jysar, Thank you very much for your valuable time to share your experience with us. We would like to take the opportunity to express our sincerest apologies for all inconveniences caused. Your feedback is paramount to us, and rest assure that when mistakes are made, our best efforts are actioned to resolve it during your stay, to ensure your utmost satisfaction. I have noted and discussed the issues you have shared, and we are taking actions to prevent this from happening again in the future. We would like to thank you again for your patience and for bringing this to our attention. Your feedback is very important to us as we are continuously seeking opportunities to innovate and improve the guest experience. We hope we might have the opportunity to welcome you back so that we may restore your faith in Jumeirah Frankfurt. Kind regards, Daniela Fette General Manager
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PRICE RANGE
USD 247 - USD 356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah frankfurt hotel frankfurt
LOCATION
GermanyHesseFrankfurtInnenstadt
NUMBER OF ROOMS
218
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Frequently Asked Questions about Jumeirah Frankfurt
Which popular attractions are close to Jumeirah Frankfurt?
Nearby attractions include Secret Escape Game (0.4 km), Kleinmarkthalle (0.3 km), and Dialogmuseum Frankfurt (0.3 km).
What are some of the property amenities at Jumeirah Frankfurt?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Jumeirah Frankfurt?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Frankfurt?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Jumeirah Frankfurt?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Jumeirah Frankfurt?
Conveniently located restaurants include Waxy's Irish Bar, Restaurant Medici, and Iwase.
Are there opportunities to exercise at Jumeirah Frankfurt?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Jumeirah Frankfurt have airport transportation?
Yes, Jumeirah Frankfurt offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Jumeirah Frankfurt located near the city centre?
Yes, it is 0.9 km away from the centre of Frankfurt.
Are any cleaning services offered at Jumeirah Frankfurt?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Frankfurt offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.