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Sheraton Frankfurt Airport Hotel & Conference Center

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3,588 Reviews from our TripAdvisor Community

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Showing 2,664: English reviews
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Zurich, Switzerland
Reviewed 2 days ago NEW

Back again at the Sheraton. Very convenient at the airport, huge hotel... I got a renovated room, which was nice and in a good condition. The view was to the highway in the back, but I suppose that comes with the location... They handled a problem with my first room (weird smell) very professionally and immediately assigned a new room,...

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Helpful?
Thank FQTV_Switzerland
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear FQTV_Switzerland, First of all: welcome back again! This time should be your third time staying with us, right? Therefore, thank you so much for your trust and your loyalty. Also, I am happy to hear that my team handled a small issue with your room very professionally, I regret to hear that there was a weird smell in your...

Padua, Italy
Reviewed 3 days ago NEWvia mobile

I arrived at the hotel in Frankfurt at the Sheraton a fantastic experience to find. A space where you can taste the wonderful Davidoff cigars. Salem gave me a wonderful reception by describing all .. this is' a 5 star international hotel service.

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Helpful?
Thank Alessandro R
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Alessandro R, Thank you very much for your positive feedback. We are very glad to read that you enjoyed your stay with us and especially our cigar bar the Davidoff Lounge. I will gladly share your commendation with Salem – she will be very happy to receive your kind words. It would be our pleasure to welcome you back...

Montreal, Canada
Reviewed 3 days ago NEWvia mobile

Very good hotel with clean and spacious rooms. Recommend for business travellers that need to stay in the Airport area. Restaurants are a bit overpriced for what they offer. Still would definitely recommend

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Helpful?
Thank Juraj-MTL
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Juraj-MTL, Thank you very much for your feedback and your recommendation. We really appreciate that. I regret that you were a little disappointed and found our restaurants to be overpriced. Actually we offer guests different restaurant options to be able to fullfill everybody's expectations. Please do not hesitate to ask our team for all the options. We love to...

Austin
Reviewed 3 days ago NEW

The lobby bar at this massive hotel is in great hands with Mo Ben. Mo Ben is creating a place of belonging and care at any time of the day and accommodated all our needs with passion and precision. We came back to this hotel a few weeks later mostly because of the experience we had with the lobby bar...

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Helpful?
Thank Michael H
Bellevue, Washington
Reviewed 4 days ago NEW

I have stayed at this hotel many times, it is very easy to get to once you've figured out the maze of walkways, and it a cross from Terminal 1. The food is good, and if you are a Cigar smoker then you'll enjoy the Cigar lounge. Its a busy hotel with people from all over the world coming and...

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Helpful?
Thank Travel4workalot
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Travel4workalot, Thank you very much for sharing your feedback with us and the TripAdvisor community and of course your loyalty. Please rest assured that I will share your kind words with my team to give them a great motivational boost today. It would be great if we can say “welcome back” to you soon again. All the best from...

Reviewed 4 days ago NEWvia mobile

Mr. BEN NHILA was extremely courteous and responsive. He gave beyond excellent customer service and quickly responded to any requests. He is a prime example of the quality I expect from Starwood/Sheraton staff. Bravo!

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Helpful?
Thank Joshua E
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Joshua E, Thank you very much for sharing your feedback with us. I am very pleased to read that Mr. Mohammed Ben N’Hila took good care of you. He will be very happy to receive your commendation - thanks a lot! It was our pleasure to have you with us and we would be delighted to see you soon...

Harare, Zimbabwe
Reviewed 5 days ago NEW

many thanks to mr ben nhila how work at the Lobby bar couter i think strabucks koffee.the Service was great and the Food selection included the dersert apple strudel with Vanille Sauce suggest ben nhila was delicuis ...if you are in frakfurt go visit ben he take care of you .

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Helpful?
Thank guyanasamoh
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear guyanasamoh, Thank you so much for your feedback. I am happy to read that Mr. Mohammed Ben N’Hila took good care of you. And indeed, the apple strudel with vanilla sauce is definitely a very good choice. He will be very happy to receive your kind commendation. It was our pleasure to have you with us and we would...

San Francisco, California
Reviewed 5 days ago NEW

ben nhila is amazing barista .....ben hila was really great make the difference and take care of all his customers ..me and my wife makes us Feeling home ...a very big nice smile and very approved Service quick and fast.he was top.thank you again and never walk alone ben hila walk with you......

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Helpful?
Thank yahidov
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear yahidov, Thank you very much for your feedback. I am pleased to read your kind words about our amazing barista Mr. Ben N’Hila from The Glass house Café – it is nice to know that he took good care of you and your wife. I will make sure to forward your kind words to him. He will be very...

Singapore, Singapore
Reviewed 5 days ago NEWvia mobile

Check in swift and efficient even although there was Long Queue, took minutes Visited the sports bar however - fantastic. Great atmosphere, food served quickly, music not loud, can talk and the service provided by Salem was friendly welcoming and HAPPY ! Definitely worth a visit

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Helpful?
Thank Mac35-12
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Mac35-12, Thank you very much for your feedback. I am happy to read that we were able to provide you with a swift and effortless check in experience. Also, thank you for visiting our Sports Bar. So glad that you liekd the atmosphere and the service of our associates, especially of Salem. She will be very happy to receive...

Reviewed 5 days ago NEWvia mobile

Welcome to Frankfurt! The Sheraton Hotel at the Frankfurt Airport is the best choice for your business travels. My stay has been nothing less than professional. Tabea at the front desk made me feel welcome and set me at ease with my lack of speaking the German language. My room was exactly as I expected it would be, clean and...

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Helpful?
Thank Jay W
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Jay W, Thank you so much for your great feedback! I am more than happy to read that you think we are the best choice for business travels. Please rest assured that I will personally forward your feedback to my whole team, especially to Tabea from our front office team and Salem & Avtro from our Sports Bar. They...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: $141 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Frankfurt Airport Hotel & Conference Center staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Silence to the extreme (for external noises)”
 of 5 bubbles Teedeegee, 9 Feb 2017 | Read review
“book an Executive room”
 of 5 bubbles DietmarF_12, 7 Feb 2017 | Read review
“Nice easy walk to the terminal for morning flight”
 of 5 bubbles U9923TWdanielh, 6 Feb 2017 | Read review
“As a SPG platinum member I have always received a renovated room”
 of 5 bubbles 871yas, 17 Jan 2017 | Read review
“Definitely ask for rooms on higher floors (6 or higher) that face the airport, especially if you are into airport views.”
 of 5 bubbles nealj622, 2 Jan 2017 | Read review
5 of 5