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The Westin Grand Frankfurt

Booking.comUSD 160*
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#28 of 269 Hotels in Frankfurt
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 265*
USD 160*
USD 265*
USD 160*
USD 265*
USD 160*
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The Westin Grand Frankfurt
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1,318 Reviews from our TripAdvisor Community

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Showing 936: English reviews
Melbourne, Australia
Reviewed 9 April 2013

This really is a fairly standard 5 star hotel with the usual amenities available to the business. traveller. One downside for me was the lack of a 24 hour bar for a night cap as I was in Frankfurt on business. That said it is quite centrally located so other options are relatively close by. The breakfast buffet was standard...

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Helpful?
Thank Scott R
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Scott R, Thank you for choosing the Westin Grand Frankfurt for your recent stay in Frankfurt and for taking the time to share your feedback with us and Tripadvisor travellers. It is nice to read your compliments about the service of our hotel. We continuously focus on improving our performance and to keep it at the highest possible level...

Reviewed 7 April 2013 via mobile

Very positive feel and experience. I stay at the Westin every January for the Paperworld Fair. I stay in a Grand Deluxe Room, which is a very nice and spacious room. In my last stay (Jan 2013), i had a bad experience the first day i checked in. When i went to have breakfast, i saw that they have redecorated...

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Helpful?
Thank RaffiA961
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear RaffiA961, Thank you for leaving your impressions on the Tripadvisor website and for taking the effort to give us feedback about your recent stay at The Westin Grand Frankfurt. Your comments are very valuable to us because they help us to monitor and improve our standards. I would be grateful, if you could e-mail me all information regarding the...

York Harbor, Maine
Reviewed 3 April 2013

The location of this hotel is great since it is right around the corner from the main shopping district and the old town square. The subway is also steps from the hotel entrance. I will advise that that reception will try to get you to upgrade your room. We arrived to the hotel at about 7AM, jet lagged and hoping...

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Helpful?
1Thank Cad03909
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Cad039, We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product. Please accept our sincere apologies for any inconveniences...

Dubai, United Arab Emirates
Reviewed 2 April 2013

The hotel staff were fabulous and very accomodating for everything I needed! The bar/restaurant was great and the hotel location was within walking distance to a mall and shopping if needed. It was very accomodating for the business traveler and I would definitely stay here for a pleasure trip! However: One nit picky negative..... I thought the internet charges were...

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Helpful?
Thank Sheje_13
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Sheje-13, What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your recommendation and compliments for us and with Tripadvisor. It makes us happy that you enjoyed a perfect service in our bar. Your opinion as a Business travellers counts a lot and is highly motivating for the...

Hurghada, Egypt
Reviewed 28 March 2013

i work in tourism and hotel business and i was asking hotel for "one hour" late check out but the answer i got from reciption that i have to pay 25Euros its not about the amount but the way how reception answer was bit rude specially that i have SPG card its still new card but its something and the...

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Helpful?
Thank Moudy E
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “MoudyE”, We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our service. We sincerely apologize for the unsubtle handling of...

Lima, Peru
Reviewed 28 March 2013

Two days for a research meeting and everything was excellent. Even I could not sleep for the difference of hours between my country (Peru) and Germany I got what I needed to get there, to be there and to leave.

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Helpful?
Thank Ivan S
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear IvanS, Thank you for your kind summary and motivating compliments. We do appreciate them a lot and hope to welcome you back soon at the Westin Grand Frankfurt! All the best, Heiko Buchta General Manager

Reviewed 24 March 2013 via mobile

Spent A Night And Was Impressed With The Quality Of Service. The Food Is Very Good, And The Staff Is Very Friendly. Breakfast Included And Was Very Good. However, Wifi Was Not Included In The Rate For The HotelS Standard.

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Helpful?
Thank rocksaint
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Rocksaint, What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. We look forward to welcoming soon you! All the best, Heiko Buchta General Manager

Washington State
Reviewed 23 March 2013

If the rest of our stay at The Westin Grand Frankfurt is anything like our check-in, we are guaranteed a great overnight. We have stayed in this exact property before but our experience this time around is already better. The lobby is peaceful and beautiful and I always appreciate ATM service located on the grounds. Both rooms are comfortable, modern,...

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Helpful?
Thank MJWORK
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear MJ WORK, This is a fantastic compliment and I would like to thank you on behalf of the entire team. It makes us very happy that you enjoyed a perfect service in our bar which made the highlight of your stay with us. Your opinion counts for us a lot and is highly motivating for the entire team. We...

Beijing, China
Reviewed 20 March 2013

We decided to stay at the Westin Grand Frankfurt mainly because of its central location. It's indeed very convenient. It's very close to the Zeil shopping mile and the Goethestrasse, so many shops and restaurants nearby, and we walked to the historical town center and the Städel Museum. The rooms are not big by Westin Standards, not comparable to those...

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Helpful?
Thank AlanTam25
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “AlanTam25Peking”, What a nice summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing this feedback with us. It makes us quite happy that you are pleased with our services and facilities, and of course the convenient location. I hope you will soon make another trip to Frankfurt. We look forward...

Jakarta
Reviewed 20 March 2013

A group of us stayed for 2 days during the trade fair. Reception and concierge were friendly and attentive. Good location, very near to the main city walk and shops. The hotel was clean, good lighting, good reception design, not too crowded, good internet connection, mirror defogger is a plus. There are few set backs : - The layout of...

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Helpful?
Thank nayanayanaya
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “Nayanayanaya”, Let me express my gratitude for having summarized and shared your stay at the Westin Grand Frankfurt with us and with loyal Tripadvisor travellers! It makes us quite happy that you are pleased with our services. We are also very grateful for giving us your opinion and we certainly have noted your remarks. I hope you will soon...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $188 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
16 questions
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A/C not the best. Request a fan”
LEn0reS, 25 May 2017 | Read review
“The Presidential Suite is very luxurious and well designed - even has 2 bedrooms! Also has the option of a linking a further room.”
dave101010, 31 Mar 2017 | Read review
“Rooms all seemed to be good.”
ThomasT358, 30 Mar 2017 | Read review
“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
DeLionK, 9 Feb 2017 | Read review
“stay above the 2nd floor”
tedp101, 3 Feb 2017 | Read review
5 of 5
Booking.com
USD 160* /night
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Orbitz.comUSD 160
Hotels.comUSD 160
HotelQuicklyUSD 265
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Prices are for 1 room, 2 adults
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